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Client Care Support Coordinator

  1. Home
  2. Careers
  3. Job Description
 
Home Instead Senior Care is seeking a Client Care Support Coordinator (20-25 hours a week)

Objective:
The Client Care Support Coordinator is expected to perform a variety of administrative client care duties that support the Client Care Coordinator and Training Coordinator. 

Responsibilities:
  • Work closely with the tRaining Coordinator and assist with all paperwork and client files to ensure a proper quality assurance process
  • Work closely with Client Care Coordinator and assist with all paperwork for new clients
  • Maintain ongoing communication with the Training Coordinator and Client Care Coordinator
  • Maintain ongoing communication and consistent follow up with potential clients and families who have yet to commit to service
  • Track and recognize both CAREGiver and client milestones (birthdays, anniversaries, accomplishments)
  • Conduct client/CAREGiver introductions
  • Demonstrate open and effective communication with the franchise owners, colleagues, CAREGivers, clients and family members
  • Maintain regular attendance at the office to execute job responsibilities
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
Knowledge, Skills, Abilities and Qualifications:
  • High School Diploma minimum
  • Office Experience
  • Senior Care Experience
  • Effective written and verbal communication
  • Strong phone skills
  • US Citizen or Green Card holder
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior acre industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues and the community
  • Must have the ability to present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Excel and Word
  • Must have the ability to work weekends and evenings as required
  • Must have te ability to perform duties in a professional office setting
  • Must have the ability to work as part of a team
 
Each Home Instead Senior Care franchise is independently owned and operated.  JRG 4, Inc.

Each Home Instead franchise is independently owned and operated.

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