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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Our Promise

Proudly Serving Aging Adults & Their Families

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

Meet Our Team

About Us

Eric Pucel, Franchise Owner

Eric Pucel, Franchise Owner

Eric grew up in Joliet, IL. In 1998, he joined the United States Coast Guard and went on to career in construction for a steel company. Eric joined Home Instead Senior Care along side his wife, Courtney, in 2012.

"Courtney & I are so fortunate to have such an amazing office staff and incredible CAREGivers that are committed to the seniors in our community and to the Home Instead mission. It is so rewarding to know that I have the opportunity everyday to make a difference in the lives of seniors and their families in the very community I grew up in. Additionally, I get to meet so many fascinating people- clients and CAREGivers alike- everyone has a story and I get to hear it. Building strong relationships with clients and CAREGivers is a primary focus everyday. Often times we are the shoulder to lean on whether it is a potential client, existing client, client family or employee. I am honored to be a trusted source to help people find solutions."


Courtney Pucel, Franchise Owner

Courtney Pucel, Franchise Owner

Courtney holds a BS from Illinois State University and an M.Ed from DePaul University. She grew up in New Lenox, IL and has been with Home Instead Senior Care since 2004.

"It is an honor to provide quality care to seniors throughout our community. Everyday I get to work side by side with an Administrative Team that focuses on client and CAREGiver needs. We have the common goal of providing seniors with quality CAREGivers who will assist in maintaining each client's integrity and diginity. We do all that we can to give families peace of mind whether they are near or far. It can be really daunting on a daughter / son / spouse over time when they become the primary caregiver for their loved one. We put great emphasis on doing what we can, as the care provider, to help them maintain their role as a loved one. We have a compassionate team in place that understands both personally and professionally what this means. Daughters need to be daughters, sons need to be sons, and spouses need to maintain their role as husband or wife. We are proud of what we do and continuously seek out the most compassionate people to carry out our mission; to enhance the lives of seniors and their families through trusted quality care and allowing every senior to age successfully."


Belle, Home Care Consultant

Belle, Operations Manager

Belle holds a Bachelor's Degree from Missouri State University and holds her Master's Degree in Health Care Administration from the University of Saint Mary. She is involved in various community organizations including the local cub scouts and the area YMCA. Prior to her role as Operations Manager, Belle has excelled in other roles within the Home Instead organization.

As Operations Manager, Belle oversees the day to day operations to ensure client satisfaction as well as CAREGiver and Administrative success. Belle also meets with clients and families to build the best plan of care. She is the face of Home Instead in the community and works closely with our referral providers. She builds partnerships with trusted resources in the community to better meet the needs of our clients.

Belle is also a Certified Dementia Practioner. As a CDP, she plays an essential role in the oversight of programs related to Alzheimer's and Dementia.


Crystal, Home Care Consultant

Crystal, Home Care Consultant

Crystal joined our team in 2017 as a CAREGiver. Crystal was promoted in 2017 to Office Coordinator. She has brought great value to our team and has grown within the organization. From Office Coordinator, Crystal was promoted to Client Care Coordinator and her success in that role naturally progressed into her current role as Home Care Consultant.

As Home Care Consultant, Crystal is responsible for meeting with clients and families to build the best plan of care. She is the face of Home Instead Senior Care in the community and works closely with our referral providers. She builds partnerships with trusted resources in the community to better meet the needs of our clients.


Sonya, Client Care Coordinator

Sonya, Client Care Coordinator


Prior to joining our team of esteemed CAREGivers, Sonya was a CAREGiver with Pensacola, FL Home Instead Senior Care. Sonya's level of professionalism and compassion along with her professional background in social services made her the right fit for the Lead CAREGiver role.

As Client Care Coordinator, Sonya's focus is to ensure our clients needs are being met according to their individual Plan of Care. In addition, Sonya ensures that our team of CAREGiversSM needs are being met so they can provide the highest quality of care to our clients with the utmost confidence.

Her role within our local office is complimented by years of professional experience as well as her experience as a Home Instead Senior Care CAREGiver.

Sonya is also a Certified Dementia Practitioner. As a CDP, Sonya is responsible for the oversight of programs related to Alzheimer's and Dementia. Sonya provides additional training to our CAREGivers in homes to best meet the needs of those we serve.


Team Member - Sandy

Sandy, Client Care Coordinator

Prior to joining our team as a CAREGiver, Sandy worked as an EMT and a caregiver. She has experience working in Home Health and Skilled Nursing Facilities. Her knowledge and understanding of Alzheimer's and Dementia needs as well as the personal care needs of clients made Sandy standout early on in her caregiving career with Home Instead.

As Client Care Coordinator, Sandy focuses on client needs and caregiver success. Sandy meets with clients and CAREGivers in the home to review the individual plan of care, evaluate client satisfaction and caregiver confidence. Sandy works closely with Sonya as well as the Recruitment and Engagement Team.

Kellie, Service Manager

Kellie, Service Manager

Kellie Kelly has been with Home Instead Senior Care since 2007. She has performed various roles on our Administrative Team over the years with her primary responsibility being scheduling. In 2015, Kellie took a leave to care for a loved one. We are happy to have welcomed her back in 2016 as her previous role of Service Coordinator.

As Service Manager, Kellie is responsible for overseeing client and CAREGiver schedules. Kellie works with the Service Coordinator to ensure CAREGiver desired hours with the most compatible clients. With a focus on client needs and CAREGiver attributes, she strives for continuity and client / CAREGiver compatibility.


Molly, Service Coordinator

Molly, Service Coordinator

Molly joined our Home Instead family in 2020. She has a background in communications and marketing and is a graduate of University of Wisconsin. Molly was raised in Shorewood and is also graduate of JCA.

As Service Coordinator, Molly works alongside the Service Manager to ensure client scheduling needs are met. She works to ensure the best client / CAREGiver match is made based on needs, experience and schedule. Every client, client family member and CAREGiver will speak with Molly and receive excellent service.


Team Member Hannah

Hannah, Recruitment Coordinator

Hannah joined our team as Recruitment Coordinator in 2020. She attended JJC as well as the University of Wisconsin Milwaukee. Hannah has previously worked with children with special needs as well as in patient services for an orthopedic practice.

As Recruitment Coordinator, Hannah’s focus is on identifying and onboarding qualified caregivers to join our Home Instead family. She works closely with Kelly Ann to not only onboard, but also to focus on an excellent caregiver experience.

Team Member- Meghan

Meghan, Executive Assistant

Meghan joined our team in 2021. Meghan has a background in Psychology and Sociology and experience in Executive level assist duties.

As Executive Assistant, Meghan works closely with the Franchise Owners, Eric and Courtney, and the Operations Manager, Belle. Meghan plays a crucial role in ensuring day to day operational needs are met in various departments.


Our Team

Your Home Instead team in Joliet, IL possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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