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Our Team

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At Your Service 24/7 in Pittsfield, MA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (413) 442-0907 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Donna Smith, Franchise Owner

Donna Smith, Franchise Owner


​Donna and her husband, Steve, opened the Berkshire County Home Instead Senior Care office in 2001.  She is passionate about enhancing the lives of aging adults, through our home care services, support and education of family caregivers and Alzheimer's awareness.  She loves to see people grow and develop both personally and professionally and is proud of the Home Instead CAREGivers and staff.  Donna loves her three kids, Isabelle, Oliver and Alex.  When she has time, she enjoys gardening, cooking and reading.

Donna@BerkshireHISC.com


Steve Smith, Franchise Owner

Steve Smith, Franchise Owner

Steve opened the Berkshire County Home Instead office in 2001 after experiencing a need for help with his own mom.  Having grown up in North Adams, he is grateful to be serving seniors in his home community of the Berkshires.  When he has time, Steve loves fishing for trout in our beautiful rivers and lakes. 

srpsmith@nycap.rr.com

Sylvia Les, General Manager

Sylvia Les, General Manager

Sylvia has been a team member since 2007.  Having been a family caregiver, she understands the struggles that our clients' families go through and is rewarded when she is able to ease that burden. Sylvia loves the great team she works with at Home Instead. Sylvia has a grown daughter of whom she is very proud.  She enjoys taking day trips with her husband, especially if it involves wine tasting. She is a diehard Patriots fan!

Sylvia@BerkshireHISC.com​​


Dorsey Hydon, Recruiting Manager

Dorsey Hydon, Recruiting Manager

Dorsey's determination to bring on dedicated, dependable and compassionate people as CAREGivers has made her an asset to our team since 2007. She loves helping people recognize the qualities in themselves that will make them exceptional CAREGivers. Dorsey was blessed to be able to help both her mother and father remain in their home as they aged. Family is very important to Dorsey and she loves big family gatherings or heading outdoors with her husband.

Dorsey@BerkshireHISC.com


Mary Ellen Palmer, HR Director

Mary Ellen Palmer, HR Director


Mary Ellen began her career at Home Instead Senior Care as a CAREGiver and now prepares our team for excellence in their care of our clients through training and development. As she has walked in a CAREGiver's shoes, she has a special bond with our team and enjoys getting to know each person and being their support.  She loves family dinners with her grown children and their families and will visit the beach no matter the season!

MaryEllen.Palmer@HomeInstead.com​


Alissa Ferris, MSW, Client Care Director

Alissa Ferris, MSW, Client Care Director

Alissa's passion for helping seniors brought her to Home Instead Senior Care in 2011.  She gets a lot of satisfaction from assessing our clients' needs and then arranging a personalized plan of care. Personally, she has faced some of the many issues family caregivers deal with every day allowing her to understand the caregiving journey. Alissa enjoys spending time with her family and friends, especially cooking and sharing dishes with them.


Alissa@BerkshireHISC.com

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Heather Lemoine, RN, Client Care Manager

Heather Lemoine, RN, Client Care Manager

Heather comes to Home Instead with many years experience caring for seniors, particularly those with dementia, including her own mother.  She loves being able to support our CAREGivers and our clients' families.  Her mother instilled in her a strong work ethic and great compassion for others and Heather demonstrates this every day as she makes a difference in her interactions with families.  She is blessed with a beautiful family and enjoys going out to dinner and going on cruises with her husband of 41 years, Mike!

Heather.Lemoine@HomeInstead.com


Debbie Stillman, Administrative Assistant

Debbie Stillman, Administrative Assistant

Beginning her Home Instead career in 2007 as a CAREGiver has given Debbie a soft spot in her heart for our clients and CAREGivers.  It is Debbie's cheery voice which will greet you when you call our office. When she's not playing her African drum, Debbie enjoys taking long walks with her husband and dogs.

Debbie@BerkshireHISC.com

 


Gina Isenhart, LPN, Community Relations Manager

Gina Isenhart, LPN, Community Relations Manager

Gina has been the face of Home Instead in our community since 2007, educating people about how Home Instead can keep you in your home where you are happiest and healthiest.  Before joining Home Instead, Gina was a home care nurse for 15 years.  That experience has taught her a lot about solving problems for both families and our community partners.  Gina enjoys cooking and visiting Cape Cod with her husband and two children.

Gina@BerkshireHISC.com​​


Bobbie Orsi, RN, Director of Community Outreach

Bobbie Orsi, RN, Director of Community Outreach


Bobbie's passion for improving the quality of life for seniors makes her a great fit for her work at Home Instead. She has a passion for developing dementia programs for people living with the disease and the family caring for them. We are proud that Bobbie was instrumental in kicking off the Age Friendly Berkshires initiative.  She enjoys working with other senior care leaders in our community. You can find Bobbie working in her beautiful garden when she has free time.

​Bobbie@BerkshireHISC.com


Bonnie Sawyer, Staffing Director

Bonnie Sawyer, Staffing Director

Bonnie's varied career in scheduling, customer service and sales has been a plus in her work at Home Instead. She is passionate about getting our clients the care they need as quickly as possible with a compatible CAREGiver, giving family members some peace of mind. In her free time, Bonnie enjoys hiking and camping with her husband and dogs. She cherishes every moment she gets to spend with her son and her two grandchildren.

Bonnie.Sawyer@HomeInstead.com


Gail Broyles, Staffing Manager

Gail Broyles, Staffing Manager

Gail has a special insight into the needs of our clients after starting as a CAREGiver in 2010.  Gail plays a key role in finding the perfect CAREGiver for our Clients and their families.  If you need to make a change in your schedule, Gail is the one to call.

Gail@BerkshireHISC.com​​


Lynne Bronson, Executive Assistant

Lynne Bronson, Executive Assistant

Lynne joined the Home Instead team in 2012 bringing with her years of experience in keeping the books for a number of organizations.  She is lending her great organizational skills not only to our accounts but all around the office.  Lynne loves finding fun activities to do with her two young daughters.  She is enjoying working in the friendly environment we've created at Home Instead Senior Care. 

Lynne@BerkshireHISC.com​​


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