Our Schenectady Team

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​​​​​​​​​​​​​Care Team Schenectady, NY; quality care for seniors.​​

Caring is Personal To Us

The need for in-home senior quality care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our care team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (518) 346-6769 to get help setting up home care for a family member in the Schenecatdy, NY area.


We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSM ​to serve your family's senior loved one with compassion and devotion.


Care Team Schenecatdy, NY​​​ ​​

Ashley Willis, Director of First Impressions

Ashley Willis, Director of First Impressions

Ashley is our first line of defense. "You never get a second chance …" She's the upbeat voice that greets your call or the smiling face that invites you into the office. Ashley grew up locally (Scotia) and spent about 5 years practicing patience as a Pre-K Teacher's Assistant. She is skilled at making people feel welcome as they come in contact with the office.

 Ashley enjoys making a difference. She does by welcoming visitors to the office or engaging callers who may be juggling a crisis.

 After work, you can find Ashley playing indoor soccer, at least three times a week.


Diane Kutnicki - Administrative Assistant

Diane Kutnicki - Administrative Assistant

​Having started her career at Home Instead Senior Care as a CAREGiver Diane came with a wealth of knowledge and experience in office administration and interpersonal communication. These skills give Diane the ability to help others feel at ease and cared about when in conversation. Her Warm, friendly personality is a breath of fresh air to everyone she comes in contact with. 


Angellina Jitiam - Service Coordinator

Angellina Jitiam - Service Coordinator

Angellina went to school in New Jersey and held a variety of administrative positions including working for a law office and an engineering firm. After moving to the Capital Region she began working at HISC as a CAREGiver before fast-tracking to Service Coordinator.

Angellina knows that as a Service Coordinator it is much more about making the right match of clients with CAREGivers based on experience and personality than about just filling shifts.  She also tries very hard to make sure that our clients and our CAREGivers are happy with their match as time goes on, not just at the beginning.  She feels the most rewarding part of her job is hearing from a client or their family about how happy they are with the services and the CAREGivers the company provides.

Angellina enjoys spending time with her family and friends and cheering on her son from the sidelines as he plays one of his many sporting activities. She also likes playing with their family dog.



Susan Rice - Service Coordinator

Susan Rice - Service Coordinator

Susan joined our Home Instead team in May 2017.

Prior to coming to Home Instead, Susan was an office manager for 28 years at a Latham, NY based food brokerage co. After the office closed she decided she wanted to venture out and try something new and rewarding. Joining the Home Instead team has been a rewarding experience she was looking for. Each day we are fortunate enough to help make the difference in the lives of our senior. Maintaining their independence is very important to them as well as their families. Assisting them in that goal is a privilege for us.

Susan is a life-long area resident graduating from Scotia-Glenville High School. She enjoys spending time with her extended family and having mother/daughter time with her beautiful teenage daughter as well as cooking and cuddling with their furry puppy on the couch.



Sarah Dill - Recruitment & Engagement Coordinator

Sarah Dill - Recruitment & Engagement Coordinator

​Sarah has worked in the healthcare and human service field for over 16 years in both direct care and administrative positions. Sarah started her career working with developmentally disabled adults, then after the birth of her son, worked with troubled youth as a Residential Counselor. Prior to joining the Home Instead Team, Sarah was a Personal Care Aide and the Marketing and Recruitment Specialist for Living Resources Licensed Home Care Agency for 8 years.

As one of the Recruitment and Engagement Coordinators in our Schenectady Office, Sarah thoroughly enjoys providing people opportunities for a better life and is passionate about senior care. In addition, Sarah continues working in the field as a Personal Care Aide and appreciates firsthand the hard work our CAREGivers put in every day.

In her spare time, you can find Sarah working on her new home, spending time with her family, cooking, reading and listening to music.

 



Rebeca Rivas - Recruitment & Engagement Coordinator

Rebeca Rivas - Recruitment & Engagement Coordinator

​Rebeca joined our Home Instead Senior Care team after working in the banking industry for several years. She is passionate about people and doing everything within her ability to impact others' lives in a positive way. Her understanding of people comes through life's exposure to individuals from all backgrounds. This makes her sensitive to the needs of our CAREGivers and gives her the ability to connect with them by using a thoughtful approach.

Rebeca holds close to her heart the concept that we are all people and we need to treat each other with care, love, and compassion. She incorporates these values in her daily living and tries very hard to make her actions reflect her beliefs.



Melanie Whiteley - Client Care Coordinator

After holding the very important role of stay-at-home mom for an admirable 14 years (3 teenagers, including a set of twins), Mel worked with us as a CAREGiver part-time while she went to school at SUNY Albany to obtain a B.S. in Social Work. After working as the Program Manager of Dayhaven Adult Day Program we were able to convince her that this is the perfect setting for her. Melanie has a wonderful way about her and makes clients and families very comfortable with their decision to utilize our services.

Melanie originally found us because we were able to help her grandmother several years back. She feels strongly that we serve an important role in assisting individuals remain safely in their homes while they are able to maintain their independence.​

When Mel is not working or raising three teenagers or helping run the farm stand on her family's 25 acre farm in Princetown, when she is not playing with her two dogs and a cat, she says she likes to ride her two horses, George and Sugar, in her spare time. What spare time?


Heddy Stockler - Client Care Coordinator

Prior to coming to Home Instead, Heddy was an Office Manager for a large Physical Therapy Office in Clifton Park.  She has also managed several doctor's offices.

Heddy works closely with clients and their families to ensure the quality of care and peace of mind in their decision to use home care.  She also works with our dedicated team of CAREGivers to bring a greater understanding of our client's needs.

Heddy loves being able to help facilitate care and see the effects of how we can help better the lives of our seniors and their families.

In her spare time, she loves to travel, meet new people, garden, antique hunting and looking at houses to get new ideas.  


Briana Serafino - Client Care Coordinator

Briana Serafino - Client Care Coordinator

Briana has a B.A. in Psychology & Women's Studies from Elmira College as well as a Graduate Certificate in Non Profit Management & Leadership from SUNY Albany.   Prior to Home Instead she worked for the AmeriCorps Program – Volunteers in Service to America; working with at risk teenage girls. She also spent many years working with children and adults with Autism and neurological impairments.

 

Previously our Engagement Coordinator, Briana is back as a Client Care Coordinator; working with our clients and their families to assist them through the various challenges of aging and support them through their decisions to use home care. Briana is excited to use her previous HR experience to see clients and CAREGivers establish lasting bonds and create meaningful relationships during their time together.

 

Briana likes the fact that she can help provide support and guidance to the CAREGivers while working closely with the clients and their families. She strives to help maintain the independence of our clients while ensuring they feel a sense of respect. 

 

Briana loves volunteering and working on the Walk to End Alzheimer's with the local Alzheimer's Association - throughout the year she assists training our CAREGivers with the Home Instead Alzheimer's training. Outside of work, you will find Briana spending as much time as possible with her family! She loves taking her baby boy for walks with her fiancé and dog.


Judith Nelson - RN, Director of Clinical Services

Judith Nelson - RN, Director of Clinical Services

Judith became the Director of Clinical Services in November 2017. Prior to working for Home Instead, she worked as a registered nurse on the oncology floor in a hospital setting and then in a cardiology practice doing clinical research on new cardiac medications and protocols. Judith enjoys working with elderly patients the most. She discovered Home Instead Senior Care and wanted to be able to work more closely with seniors. Being able to offer patients and families guidance at the end of life is especially rewarding. She is committed to Home Instead's mission to help seniors remain safely at home for as long as possible.

Judith and her husband have two college-age daughters.  Now that they're empty nesters, they hope to focus on traveling and finally getting some home improvement projects done.



Barbara Lyons - RN, BSN, Support Nurse

Barbara Lyons - RN, BSN, Support Nurse

Formerly our Director of Clinical Services, Barb is now focusing on Staff Education for our licensed care area at Home Instead.  She developed and instituted our NYSDOH- approved Personal Care Aide Training Program and we are so thrilled to be able to offer this new career path to our dedicated CAREgivers.  In addition, she oversees our Clinical In-service program and Annual Competency Evaluation process.  She also helps to navigate and fulfill our agency responsibilities in the area of regulatory compliance.

She brings a wealth of knowledge and experience from 30 years of working in the homecare industry and being a Clinical Founder and Vice President of Anthem Health Services. She also has a strong oncology nursing base from her years at Lahey Clinic, Dana Farber Cancer Institute, and M.D. Anderson Hospital and Tumor Institute.

Barb supports our clinical team in the field as often as she can!!  She LOVES caring for our clients and working with our HHA/PCA staff to provide the best care possible.  She is passionate about helping families find solutions for their loved ones so they can safely remain in their home.  


Mary Rienzi - RN, Support Nurse

Mary Rienzi - RN, Support Nurse

Pam Plumeau - RN, Support Nurse

Pam Plumeau - RN, Support Nurse

​Pam joined the Home Instead team after caring for three relatives in their later years. This personal experience showed her the need for caring individuals to help seniors remain safely in their home and have personal care needs met.

Pam attended SUNY Buffalo's Pediatric Nurse Practitioners program and continued with the use her that training in the public health sector. Pam Specializes in pediatrics, metabolic disorders and genetics. She has also worked in various types of patient and professional education and program development. This included 15 years in a faculty position at the University of Rochester assessing, counseling and teaching both patients and professionals. Among her list of achievements Pam was part of a team that developed the first diabetes program in the Capital District.

In her spare time Pam enjoys spending time with her identical twin daughters and 2 grandsons. In the summer you can look for Pam just off the Connecticut shoreline sailing with her husband. 



Deb Oropallo - LPN, Support Nurse

Deb Oropallo - LPN, Support Nurse

Prior to joining Home Instead, Deb worked at with Visiting Nurses for 14 years.  She attended Albany Medical School of Nursing where she received her degree as a Licensed Practical Nurse.

Deb's primary responsibility is to assist our nurse in supervising the aides that work with licensed care clients and help oversee the care and condition of our licensed care clients. Deb is a very experienced and very caring nurse.

When she's not helping people she loves spending time with her family especially her grandchildren.  ​


Sarah Chinsammy - LPN, Support Nurse

Sarah Chinsammy - LPN, Support Nurse

​Sarah began with Home Instead Senior Care as a CAREGiver while in her pursuit to become a licensed LPN. She performed astonishingly well as a Home Health Aid working directly with clients in their homes under the supervision of clinical staff. Now having her LPN Sarah has been promoted to a supervisor on the clinical staff team. She has a deep passion for the seniors we care for and often goes out of her way to help others.

When not assisting others Sarah is with family and spoiling her young daughter.



Wendy McGuffey - Administrative Assistant to Clinical Services

Wendy McGuffey - Administrative Assistant to Clinical Services

Wendy joined the Home Instead Team following 30 years as a Special Education teacher.  She first came to Home Instead as a CAREGiver before bringing her talents to the office where she has held several positions.

Currently, Wendy is the administrative support for our licensed care department.  She works closely with our licensed staff ensuring we are compliant with State regulations including paperwork and certifications. She also supports our ever growing nursing staff. 

In Wendy's spare time she loves to organize. She even has her own organizing business!  She also loves animals and reading a good book on the ocean beach.


Brittney Skiff - Billing & Payroll Manager

Brittney Skiff - Billing & Payroll Manager

Brittney has a bachelor's degree in business administration and a strong background in Human Resources including 3 years working at Schenectady Community Action Program where she assisted individuals with obtaining their educational and employment goals.

Brittney worked in Human Resources as well as Scheduling before accepting the role of Billing and Payroll Manager. She believes the team at Home Instead is making a huge difference in seniors' lives each and every day and being a part of that team means a lot to her.

 When she's not at work her creative side comes out. Working on her business sewing handbags and spend time with her family and friends. 



Kimberly Serafino - General Manager

Kimberly Serafino - General Manager

Kim has a huge heart. She has a BA in Community and Health Services with a focus on Advocacy and spent over 12 years supporting individuals with developmental disabilities before joining Home Instead Senior Care as a Client Care Coordinator.  She then moved into the role as Operations Manager, Kim coordinated the efforts of all our departments and ensures everyone is on the same page. Which she continues doing in her role as General Manager. Kim knows what we do can makes a big difference in people's lives and she works tirelessly to keep the office's internal and external efforts on the right track. Kim loves what she does and her passion and energy help drive our efforts.

Kim enjoys spending time with her family and dogs (not necessarily in that order).  Her creativity is expressed through her gardening and home improvement projects.



Jim Hurley - Franchise Owner

Jim Hurley - Franchise Owner

Jim takes pride in knowing that Home Instead Senior Care strives to provide the best care to our seniors. Through his relations and affiliations in the community Jim stays in tune with the changes that are affecting our senior's lives. He is a proud member of the Rotary Club of Schenectady and has been a board member of the Visiting Nurses Service Foundation.  Jim is also actively involved in the Alzheimer's Association of Northeast New York, where he currently serves as the Board Chairman.​

Raised in Clifton Park, New York, Jim moved all around the country when he was in the hotel business, but ended up back here doing something he loves and is passionate about. In his personal time he looks forward to walks with Roz and their 2 dogs, Charlie and Gracie and spending as much time as he can being "Papa" to Cadie and Bry.


Araceli "Roz" Hurley - Franchise Owner

Araceli "Roz" Hurley - Franchise Owner

Roz focuses on ensuring that our clients and their families are receiving the care they deserve and that we are exceeding their expectations.  Working in the field directly with clients and CAREGivers gives Roz a unique perspective on how we can continually improve our services to better serve our seniors.​

Born and raised in San Francisco, California, Roz attended Bryman's Medical School and earned a degree in Medical Assisting.  She is a home enthusiast who enjoys home decorating, family time and cooking up new recipes in her free time.  Most of all, she enjoys spending time with her grandchildren, Cadie and Bryson. She aspires to be the grandmother her mother was to her children.


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