Our Schenectady Team

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​​​​​​​​​​​​​Care Team Schenectady, NY; quality care for seniors.​​

Caring is Personal To Us

The need for in-home senior quality care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our care team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (518) 346-6769 to get help setting up home care for a family member in the Schenecatdy, NY area.


We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSM ​to serve your family's senior loved one with compassion and devotion.


Care Team Schenecatdy, NY​​​ ​​

Kimberly Serafino - Operations Manager

Kimberly Serafino - Operations Manager

Kim has a huge heart. She has a BA in Community and Health Services with a focus on Advocacy and spent over 12 years supporting individuals with developmental disabilities before joining Home Instead Senior Care as a Client Care Coordinator.  In her role as Operations Manager, Kim coordinates the efforts of all our departments and ensures everyone is on the same page. Kim knows what we do can makes a big difference in people's lives and she works tirelessly to keep the office's internal and external efforts on the right track. Kim loves what she does and her passion and energy help drive our efforts. ​

Kim enjoys spending time with her family and dogs (not necessarily in that order).  Her creativity is expressed through her gardening and home improvement projects.


Ashley Willis, Director of First Impressions

Ashley Willis, Director of First Impressions

​Ashley is our first line of defense. "You never get a second chance …" She's the upbeat voice that greets your call or the smiling face that invites you into the office. Ashley grew up locally (Scotia) and spent about 5 years practicing patience as a Pre-K Teacher's Assistant. She is skilled at making people feel welcomed as they come in contact with the office.

 

Ashley enjoys making a difference. She does by welcoming visitors to the office or engaging callers who may be juggling a crisis.

 

After work you can find Ashley playing indoor soccer, at least three times a week.


Angellina Jitiam - Service Coordinator

Angellina Jitiam - Service Coordinator

Angellina went to school in New Jersey and held a variety of administrative positions including working for a law office and an engineering firm.  She moved to the Capital Region three years ago and began working at HISC as a CAREGiver before fast-tracking to Service Coordinator.

Angellina knows that as a Service Coordinator it is much more about making the right match of clients with CAREGivers based on experience and personality then about just filling shifts.  She also tries very hard to make sure that our clients and our CAREGivers are happy with their match as time goes on, not just at the beginning.  She feels the most rewarding part of her job is hearing from a client or their family about how happy they are with the services and the CAREGivers the company provides.​

Angellina enjoys spending time with her family and friends and cheering on her son from the sidelines as he plays one of his many sporting activities. She also likes playing with their family dog.


Jonell Thomas - Service Coordinator

Jonell Thomas - Service Coordinator

Jonell Thomas had been one of our best CAREGivers before moving into the office as the Recruitment Coordinator. In her current role Jonell can bring the unique perspective of someone who understands the needs of the client as well as the importance of the right fit. 

Jonell has a Bachelor's Degree in Business Management. She continues to take classes and build on that all important education.

In addition to education, family is also very important to Jonell. She is originally from Schenectady and much of her family still lives here. On a side note – Jonell is the office fashionista!! 


Kelly Pickrell - Service Coordinator

Prior to coming to Home Instead, Kelly was as a dispatcher for a large trucking company.  She is working at completing her degree as a CPA.  She also does bookkeeping for private companies in the area.

Kelly works closely with the CAREGivers, Client Care Coordinator and Clinical staff to ensure a good match between the clients and caregivers. 

What she likes most about her job is talking with CAREGivers and clients.  It brings her great joy to know that she made the right match and that the client and caregivers are happy with the service the Home Instead Team provides.

Kelly has twin girls in college who keep her very busy.  She loves horses and just recently acquired a new yearling which takes up most of her spare time.


Melanie Whiteley - Client Care Coordinator

After holding the very important role of stay-at-home mom for an admirable 14 years (3 teenagers, including a set of twins), Mel worked with us as a CAREGiver part-time while she went to school at SUNY Albany to obtain a B.S. in Social Work. After working as the Program Manager of Dayhaven Adult Day Program we were able to convince her that this is the perfect setting for her. Melanie has a wonderful way about her and makes clients and families very comfortable with their decision to utilize our services.

Melanie originally found us because we were able to help her grandmother several years back. She feels strongly that we serve an important role in assisting individuals remain safely in their homes while they are able to maintain their independence.​

When Mel is not working or raising three teenagers or helping run the farm stand on her family's 25 acre farm in Princetown, when she is not playing with her two dogs and a cat, she says she likes to ride her two horses, George and Sugar, in her spare time. What spare time?


Heddy Stockler - Client Care Coordinator

Prior to coming to Home Instead, Heddy was an Office Manager for a large Physical Therapy Office in Clifton Park.  She has also managed several doctor's offices.

Heddy works closely with clients and their families to ensure quality of care and peace of mind in their decision to use home care.  She also works with our dedicated team of CAREGivers to bring a greater understanding of our client's needs.

Heddy loves being able to help facilitate care and see the effects of how we can help better the lives of our seniors and their families.

In her spare time she loves to travel, meet new people,  garden, antique hunting and looking at houses to get new ideas.  


Briana Serafino - Engagement Coordinator

Briana Serafino - Engagement Coordinator

Briana has a B.A. in Psychology & Women's Studies from Elmira College as well as a Graduate Certificate in Non Profit Management & Leadership from SUNY Albany.   Prior to Home Instead she worked for the AmeriCorps Program – Volunteers in Service to America; she was a Teacher's Assistant for Wildwood School working with at risk teenage girls and for Schenectady ARC as a DSP helping children with neurological impairments.

As the Engagement Coordinator Briana conducts CAREGiver orientations, trainings, recognition programs and support programs.  She plans and implements the CAREGiver meetings and is the proud Publisher of our CAREGiver newsletter. Briana also assists in interviewing and hiring of CAREGiver and keeps everyone on track as to the necessary paperwork to become a CAREGiver or PCA/HHA with Home Instead Senior Care.

Briana likes the fact that she can help provide support and guidance to the CAREGivers and seniors we service.  Briana is very committed to training top-notch CARGivers and certified aides and loves the fact that they keep the seniors independent for as long as possible. 

Briana loves music and is an accomplished acapella singer. She is also passionate about health and fitness.  When she is not at work she spends quality time with her family and the two little dogs who reside at her home.   She also likes to get lost in a good book.​


Lena Legere - Recruitment Coordinator

Lena Legere - Recruitment Coordinator

Lena is a graduate of Binghamton University and has a BA in Marketing and Business Administration.  She previously worked as a Customer Relations Coordinator for a Tech company in Albany.​

As the Recruitment Coordinator, Lena has the daunting responsibility of bringing in our talented CAREGivers and making sure they are the right fit for our agency.  She screens, conducts the interviews and gives thumbs up or down to potential CAREGivers. Lena attends job fairs, and assists the Engagement Coordinator in the orientation and training and on-boarding of the CAREGivers.

Lena knows firsthand how important our work is. Lena's grandmother has a CAREGiver when family cannot be with her and she feels it provides her and her family peace of mind that her Grandmother is being well taken care of.  In Lena's free time she enjoys playing soccer and reading and spending time with her Grandmother.


Linda M. St. Louis - RN, Director of Clinical Services

Linda M. St. Louis - RN, Director of Clinical Services

Linda graduated from Maria College with an AAS Degree and BALS from University at Graceland College.  Prior to coming to Home Instead she worked for 30 years at Ellis Hospital in several nursing leadership positions.

As Director of Clinical Services, Linda oversees the licensed part of our services. She conducts client assessments and coordinates the scope of our services with Primary Care Physicians. Linda is also responsible for the overall supervision of our certified staff and the care that they provide.​

Linda enjoys working the elderly, providing them quality care with dignity and respect, not to mention a hearty sense of humor.  Linda feels longevity is a wonderful thing when you are surrounded by people who care.


Deb Oropallo - Support Nurse

Deb Oropallo - Support Nurse

Prior to joining Home Instead, Deb worked at with Visiting Nurses for 14 years.  She attended Albany Medical School of Nursing where she received her degree as a Licensed Practical Nurse.

Deb's primary responsibility is to assist our nurse in supervising the aides that work with licensed care clients and help oversee the care and condition of our licensed care clients. Deb is a very experienced and very caring nurse.

When she's not helping people she loves spending time with her family especially her grandchildren.  ​


Barbara Lyons - RN, BSN, Support Nurse

Barbara Lyons - RN, BSN, Support Nurse

​Formerly our Director of Clinical Services, Barb now works per diem. She is responsible for the oversight, development, and regulatory compliance of our licensed care services, which focuses on meeting the personal care needs of our clients under the direction of their physician. Barb is also heading our efforts to establish a training center for certified personell.

She brings a wealth of knowledge and experience from 25 years of working in the homecare industry and being the Clinical Founder and Vice President of Anthem Health Services.

No matter what the ailment or limitation, her goal is to find a way to make staying at home a reality for our clients. She loves helping families find solutions and create plans that enable their loved ones to remain safely at home.

In her spare time, she is a want-a-be carpenter, with a love of power tools!  Spending time with her husband and 2 sons while rehabbing things is magical to her.

Mary Rienzi - RN, Support Nurse

Mary Rienzi - RN, Support Nurse

Wendy McGuffey - Office Coordinator

Wendy McGuffey - Office Coordinator

Wendy joined the Home Instead Team following 30 years as a Special Education teacher.  She first came to Home Instead as a CAREGiver before bringing her talents to the office where she has held several positions.

In addition to Office Coordinator, Wendy is also the administrative support for our licensed care department.  She works closely with our licensed staff ensuring we are compliant with State regulations including paperwork and certifications. She also supports our ever growing nursing staff.  ​

In Wendy's spare time she loves to organize. She even has her own organizing business!  She also loves animals and reading a good book on the ocean beach.


Brittney Skiff - Billing & Payroll Manager

Brittney Skiff - Billing & Payroll Manager

Brittney has a bachelor's degree in business administration and a strong background in Human Resources including 3 years working at Schenectady Community Action Program where she assisted individuals with obtaining their educational and employment goals.

Brittney worked in Human Resources as well as Scheduling before accepting the role of Billing and Payroll Manager. She believes the team at Home Instead is making a huge difference in seniors' lives each and every day and being a part of that team means a lot to her.

 When she's not at work her creative side comes out. She loves to sew handbags and spend time with her family and friends. ​


Araceli "Roz" Hurley - Franchise Owner

Araceli "Roz" Hurley - Franchise Owner

Roz focuses on ensuring that our clients and their families are receiving the care they deserve and that we are exceeding their expectations.  Working in the field directly with clients and CAREGivers gives Roz a unique perspective on how we can continually improve our services to better serve our seniors.​

Born and raised in San Francisco, California, Roz attended Bryman's Medical School and earned a degree in Medical Assisting.  She is a home enthusiast who enjoys home decorating, family time and cooking up new recipes in her free time.  Most of all, she enjoys spending time with her grandchildren, Cadie and Bryson. She aspires to be the grandmother her mother was to her children.


Jim Hurley - Franchise Owner

Jim Hurley - Franchise Owner

Jim takes pride in knowing that Home Instead Senior Care strives to provide the best care to our seniors. Through his relations and affiliations in the community Jim stays in tune with the changes that are affecting our senior's lives. He is a proud member of the Rotary Club of Schenectady and has been a board member of the Visiting Nurses Service Foundation.  Jim is also actively involved in the Alzheimer's Association of Northeast New York, where he currently serves as the Board Chairman.​

Raised in Clifton Park, New York, Jim moved all around the country when he was in the hotel business, but ended up back here doing something he loves and is passionate about. In his personal time he looks forward to walks with Roz and their 2 dogs, Charlie and Gracie and spending as much time as he can being "Papa" to Cadie and Bry.


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