Home Instead Senior Care Featured on Forbes' 2017 Best Employers List


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​​​​​​​​​​​​​The only home care company included in magazine's annual index of the nation's top employers

Home Instead Senior Care Featured on Forbes’ 2017 Best Employers ListOMAHA, Neb. – May 9, 2017 – Forbes' third annual "America's Best Employers" list has named Home Instead Senior Care one of its best employers for 2017. The list was generated using anonymous feedback from employees at the nation's top employers.

Companies on the Best Employers' list range across 25 different industry sectors – from government services to retail to healthcare. While the 2017 list featured a variety of healthcare companies, Home Instead is the only provider of home care services for seniors.

"We are delighted to be recognized as one of the nation's best employers," said Jeff Huber, president and CEO of Home Instead, Inc. "For more than twenty years, our goal has been to provide excellent care to our senior clients. In order to reach that goal, we are relentlessly focused on developing innovative ways to promote advancement and leadership opportunities for our franchise owners and their teams. That focus allows us to create an environment where the employees and clients can thrive."

Home Instead has more than 150 employees at its corporate headquarters in Omaha, Nebraska, and franchisees employ more than 65,000 professional CAREGiversSM. CAREGivers, provide basic support services that allow seniors to live safely and comfortably in their own homes for as long as possible – from companionship and personal care to specialized Alzheimer's care. CAREGivers provide more than 60 million hours of care annually across more than 1,000 independently owned and operated franchises throughout the United States and 11 other countries.

To compile the annual list, Forbes conducts an independent survey from a sample of 30,000 full- and part-time American employees working for large or midsize companies. Participants were asked 35 questions about work-related topics, including whether employees would recommend their employer – with additional weight given to this particular question.

The Best Employers' list launched online today at www.forbes.com/companies/home-instead-senior-care/​​​. ​

Current Job Openings

100 N Spring St
Pensacola, FL 32502
Serving Pensacola, Gulf Breeze, McDavid, Molino, Bagdad, Century, Cantonment, Jay, Navarre, Milton

Become a Home Health Aide

Job Details

Home Instead Senior Care is looking for caring and compassionate CAREGivers to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.  MALE and FEMALE job seekers are encouraged to apply.  


Primary responsibilities include, but are not limited to:

  • Companionship and conversation
  • Light housekeeping tasks and meal preparation
  • Medication and appointment reminders
  • Dressing, Grooming, Bathing and Continence Care
  • Alzheimer’s Care
  • Ability to be RELIABLE
  • Ability to treat and care for seniors and their property with dignity and respect
  • Ability to communicate with clients in a friendly and congenial manner
  • Complete a criminal background check, motor vehicle record check and drug screen
  • Possess a valid driver’s license and valid auto insurance (required for driving clients)

CAREGivers love to work for Home Instead Senior Care! Here are the perks for you:
  • Paid Mileage when transporting the Client
  • Supplemental Insurance available through Colonial Life and AFLAC
  • Sprint Discounts
  • Competitive Pay
  • Referral Bonus
  • Ongoing training 
  • Employee Recognition Program
  • Supportive office staff
*No previous experience necessary - skills training provided by Home Instead Senior Care.  Once you finish our training, you will be a certified Home Health Aide.

EOE/DRUG-FREE WORKPLACE

Each Home Instead franchise is independently owned and operated.

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CNA's Apply Here

Job Details

Home Instead Senior Care is looking for caring and compassionate CNA's to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

Primary responsibilities include, but are not limited to:

  • Companionship and conversation
  • Light housekeeping tasks and meal preparation
  • Medication and appointment reminders
  • Personal Care
  • Alzheimer’s Care
  • Ability to treat and care for seniors and their property with dignity and respect
  • Ability to communicate with clients in a friendly and congenial manner
  • Complete a criminal background check, motor vehicle record check and drug screen
  • Possess a valid driver’s license and valid auto insurance (required if driving clients)
We have a variety of shifts available with competitive pay and benefits.  Find out more about this fulfilling career opportunity at homeinstead.com.

EOE/DRUG-FREE WORKPLACE

Each Home Instead franchise is independently owned and operated.

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Training Coordinator

Job Details

Home Instead Senior Care®

Training Coordinator Job Description

 


Aloha Care, Inc. d/b/a Home Instead Senior Care

 

Objective: The Clinical (RN) Training Coordinator is responsible for the execution and organization of all training programs for CAREGiversSM. This position will also require the support of shared services. 

 

 

Primary Responsibilities

  • Reflect the core values of (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Create a monthly training calendar
  • Enter and maintain accurate client and CAREGiver records in the operating system
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owner, colleagues and CAREGivers
  • Schedule and conduct CAREGiver Orientation
  • Evaluate and update all orientation and training materials as needed
  • Develop monthly in-service topics to meet CAREGiver and office needs
  • Develop, plan and facilitate quarterly CAREGiver Meetings
  • Schedule and conduct CAREGiver Training, In-services and Alzheimer’s Training
  • Conduct offsite training sessions to engage and educate the community
  • Ensure Home Instead Senior Care standards are met and upheld
  • Conduct home supervisory visits.  

 

Secondary Responsibilities:

  • Monitor and comply with federal and local labor and safety laws
  • Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form
  • Perform any and all other functions and responsibilities deemed necessary
  • Conduct introductions, care consultations and quality assurance visits as deemed necessary

 

Critical Numbers

  • CAREGiver training conducted in accordance with franchisor and state requirements 100% of the time
  • Achieve and maintain 85% completion rate of Alzheimer’s training by CAREGivers working for the franchise office
  • Conduct 2 offsite community training sessions per quarter

 

Education/Experience Requirements:

  • Must be a Registered Nurse
  • Must have one year of experience with Alzheimer's and Dementia related illnesses.
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

 

 

Supervisory Responsibilities:

  • This position with be responsible for overseeing all of the functions performed by the franchise office’s CAREGivers.

 

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must be able to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.

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Service Coordinator-PENSACOLA

Job Details

Home Instead Senior Care®

Service Coordinator Job Description

 


Aloha Care, Inc. d/b/a Home Instead Senior Care

 

Objective:

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

 

Primary Responsibilities:

  • Reflect the values of (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Conduct Service Inquiries and Care Consultations following the consultative sales process.
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

 

Secondary Responsibilities:

  • Participate as needed in all CAREGiver meetings
  • Perform any and all other functions and responsibilities deemed necessary

 

Critical Numbers:

  • Maintain client schedule (insert time) in advance for X% of our clients.
  • Maintain updated and accurate CAREGiver availability and personnel information.
  • Utilize X% of CAREGiver availability each week.
  • Reduce CAREGiver overtime to no more than X hours per week/month.
 

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

 

Supervisory Responsibilities:

  • None

 

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Must have the availability to work evenings and weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must demonstrate knowledge of the senior care industry

 

Your employer is (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

 

I have read and thoroughly understand all of the duties of the Service Coordinator position.

 

 

 

 

Essential Home Instead Senior Care

Competencies

 

Characteristics-All Roles

 

Delivering Results

Maintaining a high level of commitment to personally getting things done.

People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.

Customer Service

Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied.

Influencing & Persuading

Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.

Teamwork & Collaboration

Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.

Interpersonal Communication

Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.

Living Home Instead

Building trust, taking the lead and sharing your heart.

 

 

 

 

 

 

 

 

Home Instead Senior Care®

Service Coordinator Competencies

 

Service Coordinator

 

Adapting to Change

Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization. People who are competent at adapting to change are flexible in changing circumstances. They are open to change and different ways of doing things, and do not over-rely on old methods and processes.

Planning & Organizing

Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines. They identify goals, develop plans, estimate time frames and monitor progress.

Resilience

Effectively dealing with work related problems, pressure, and stress in a professional and positive manner. People who exhibit resilience maintain a positive attitude even when faced with frustration, pressure or change. They recover quickly when faced with obstacles or setbacks.

 

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
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Please enter your last name
Please enter your phone number
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By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
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