"People come, even on short notice, when I need them most, and are very good about informing me, in detail, on how my loved one is doing. This is invaluable when caring for a family member with dementia and in a hospital situation when I can't be there. "
"Your situational response time is excellent."
"Staff responded quickly to my questions or requests for changes. I like the availability of the after hours phone number. I can simply text and receive an answer from a staff member about scheduling."
"The staff is very kind, friendly and knowledgeable and the caregiver representatives are a step above any I've had with other companies, perhaps better trained and qualified. The caregiver I've had the privilege of having visit me daily for the past few years is extremely caring and willing to fulfill my needs regarding my health and well being. Thank you for sending such a well trained, compassionate individual to care for me putting my health top priority. You're definitely doing things right and I pray that never changes."
"Punctual, efficient and kind."
"All of staff are very nice & professional."
"You are very reliable. If there is a problem you call and make me aware of the situation and offer solutions to the problem. When I call the staff is always friendly and very helpful. I have grown to trust that Home Instead does what it says it will do. Thanks"
"I do get a response when I call about a concern or have a question."
"Jennifer was very professional and took the time to explain the policies and procedures with our family very clearly so that we could all understand them. She also asked all of the right questions about our Mom so that she can have your team search for the best caregiver fit for her. We look forward to working with Home Instead."
"Your caregivers are amazing. They are kind and have relieved my fears in caring for my aunt."