September 2019 ★★★★★
"From the very first phone call, I knew this was the best organization to help my family members with their life-changing transition. Heather Tracy was so kind as she listened to each one of my questions and concerns. She was extremely responsive and intuitive in connecting us with Debra Libby as our perfectly-matched caregiver. I whole-heartedly recommend the professional services of Home Instead Senior Care, particularly if you are helping to coordinate the care of a loved one from a distance."
Posted by Robin H. (Client's Daughter)
"You can always contact Home Instead for any questions or concerns."
"Home Instead in Athens, Georgia is a great agency. They have been providing home visits and augmentation of assisted living care for my loved on for years. My aunt loves the caregivers and they have always found ways to help us out, even on short notice emergencies.
The Athens, GA management team understands the importance of keeping and retaining caring, smart, talented people. The love they have for their mission shines through."
"Personal service and concern. I used another agency for several months with whom I had a terrible time getting answers. No one called me back, the owner never responded to my emails, I couldn’t get any other emails with which to communicate with anyone. The drivers were overbilling mileage, lying about where they were taking my mother, and when I called about it, all I got was attitude. Once they charged me for 72 miles (mom’s route was less than 5 miles) and instead of just refunding the money (all payments were by automatic bank withdrawal), they picked away at giving small credits to invoices for a couple months. Home Instead is a breath of fresh air. They bill like they say they will. They immediately “matched” a caregiver with my mom and she loved her caregiver from the start. Being the caregiver is so difficult but having an agency that has your back, no matter what arises, just can’t be replaced. Now I am confident that as my mother’s illness progresses, I have all her care needs in place and help for my mom is a phone call away. And...my stress has been reduced. I feel I have a partner in my mother’s care and it’s not just all on me anymore."
"We greatly appreciate our caregiver -- she obviously cares for myMom's health and well-being. Her friendliness and helpfulness are indispensable. We are grateful to her and the office team for wonderful and cheerful service!"
"I have very much enjoyed working with the staff at Home Instead in Athens GA. Whether speaking to office coordinators or individual caregivers, each is attentive to my needs in attending to my 94 year old mother. This can be particularly trying at times as she is experiencing the onset of Alzheimer's disease. Another example, her native language is Spanish - at times she will forget to speak English - Home Instead has Spanish speaking personnel to allay this issue. Additionally, each caregiver is conscientious and diligent in every aspect of interpersonal care given to mother with each weekly visit. I am less anxious and more comfortable knowing Mother is in good hands when I might not be readily available. Thanks for this and more to Home Instead, but mostly for caring. Sincerely,VOW"
"I have worked as a caregiver at Home Instead in Athens for almost a year. The owners here have developed a family like environment with their employees that I love. From the very beginning of orientation, they let you know that you are a valued member of their team and that without quality employees they cannot do this work. Sherry Hedgepeth lets you know that no tasks will be asked of you that she would not personally perform herself. The owners get to know employees personally and frequently ask about my children and events going on in our lives. The Client Care Coordinator takes the time to get to know employees personally as well. She genuinely tries to pair clients with caregivers with similar interests or personalities. As caregivers, we do so much more than cook, clean, and help with daily activities. We build close personal relationships with clients and love them like family. This is due in some part to the wonderful job Heather Tracey does. I have also personally witnessed owners and fellow employees come together in support of another employee whose home had burned down. They raised donations and collected basic necessities for the whole family. I have never worked in a place that fostered such an environment of caring concern for each employee and client. Right when you walk in the door it says, "to us it's personal" and I truly believe that to be true."
"The Home Instead staff have been very accommodating to my father's needs. I live several hours away and had a tough time getting to him as often as he needed. He wants to stay at home as long as possible. Now I feel less stressed knowing he is not alone and is receiving help from someone who cares like I would if I were there. "
"I have caregivers from Home Instead now. It’s up to the agency to provide people, so if somebody can’t come, they provide somebody else. We don’t have one person. I think they are able to handle the work. So far, they are able to do it. They’ve had to find new people at the beginning of the day, but so far they have been able to bring people in, which is what we need. Maybe they need to improve on personal hygiene. They are strong and friendly. I think older people need to be able to reach the office of the caregivers on the phone because they don’t have computers or they don’t know how to communicate online, so I think it’s good to have several lines that they can call for several different reasons if they need to.
"They have been outstanding ever since the time we started with them. They have provided what we need. They do what they are supposed to do. They are just a great company to deal with. They are very congenial."
"?"The caregiver is wonderful. They are very responsive to change. I have been very pleased. My mother is very content and happy with the caregiver whenever I leave the house."
We can tailor a home care arrangement to fit both your family's lifestyle and budget.
Reap rewards beyond measure -- and get paid, too.
As a locally owned business, we offer friendly, responsive service right in your neighborhood.