"I have worked as a caregiver at Home Instead in Athens for almost a year. The owners here have developed a family like environment with their employees that I love. From the very beginning of orientation, they let you know that you are a valued member of their team and that without quality employees they cannot do this work. Sherry Hedgepeth lets you know that no tasks will be asked of you that she would not personally perform herself.
The owners get to know employees personally and frequently ask about my children and events going on in our lives. The Client Care Coordinator takes the time to get to know employees personally as well. She genuinely tries to pair clients with caregivers with similar interests or personalities. As caregivers, we do so much more than cook, clean, and help with daily activities. We build close personal relationships with clients and love them like family. This is due in some part to the wonderful job Heather Tracey does.
I have also personally witnessed owners and fellow employees come together in support of another employee whose home had burned down. They raised donations and collected basic necessities for the whole family. I have never worked in a place that fostered such an environment of caring concern for each employee and client. Right when you walk in the door it says, "to us it's personal" and I truly believe that to be true."
"The Home Instead staff have been very accommodating to my father's needs. I live several hours away and had a tough time getting to him as often as he needed. He wants to stay at home as long as possible. Now I feel less stressed knowing he is not alone and is receiving help from someone who cares like I would if I were there. "
"I have caregivers from Home Instead now. It’s up to the agency to provide people, so if somebody can’t come, they provide somebody else. We don’t have one person. I think they are able to handle the work. So far, they are able to do it. They’ve had to find new people at the beginning of the day, but so far they have been able to bring people in, which is what we need. Maybe they need to improve on personal hygiene. They are strong and friendly. I think older people need to be able to reach the office of the caregivers on the phone because they don’t have computers or they don’t know how to communicate online, so I think it’s good to have several lines that they can call for several different reasons if they need to.
"They have been outstanding ever since the time we started with them. They have provided what we need. They do what they are supposed to do. They are just a great company to deal with. They are very congenial."
"?"The caregiver is wonderful. They are very responsive to change. I have been very pleased. My mother is very content and happy with the caregiver whenever I leave the house."
"I find this person (CAREGiver) I am with is just a good friend and helper. She is always there when I need her. She is a complete asset to the company and me."
"Just a short note to tell you how much mom has enjoyed having Ivory and Ann G. (CAREGivers?) with her this week while Ms. Pam (CAREGiver) is on vacation. She has not been able to stop talking about them, especially Ann! It has been wonderful to come in to have her start telling me about her day before I can even get my iced tea! Kudos, many of them, to both of these ladies! I do not know what we would do without you. Do you realize it has been 6 years, summer of '01, since we met Joe (Franchise Owner)? Every day Dee and I are able to go out to work knowing that Ms. Pam is going to give Mom a good lunch and take care of her. God Bless you all. I am certainly grateful I met Joe and all of your wonderful ladies!"
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