"Home Instead has provided wonderful service for my mother. Once the Covid restrictions took place, it became difficult for my mother to have the daily social interactions that she was used to. We signed her up for Home Instead companion care 2 days/ week, not knowing how receptive she would be. She absolutely loves her care giver Allison and looks forward to her visits. Allison helps my mother with daily tasks in her home as well as going for walks outside with her. She has increased her stamina thanks to Allison!"
"My mother has had tremendous care since being under Home Insteads auspice. I would highly recommend them to another family seeking care for a family member. Her aide Linda is outstanding and is always very responsive to her needs. Alyssa and the office staff always respond to any questions or concerns in a timely manner. The staff have nothing but mine and my siblings greatest respect."
"very good service and appreciate the people caring for me."
"The caregivers are wonderful people who truly care about my mom. Also, the agency is very good about communicating with me if/when there is a problem of any kind."
"Good communication, efficient compassionate care to my mother."
"The caregivers are fabulous, professional and kind!"
"Always had a caretaker for any hours I requested . The care givers were well trained and helpful and easy to have in my home no one was ever late . They did personal care and took very good care of my husband . I’d recommend them highly . Also they are bonded and insured I never had a problem with anyone in this organization "
"Alissa has been outstanding to work with regarding my moms in-home care. She has always responded promptly and appropriately. I live in Alaska and having to coordinate care for my mother in Florida could have been problematic. Alissa has been fantastic to coordinate with and is always receptive to any suggestions. I would recommend your agency to any senior living in that area."
"We enjoy the promptness of answered phone calls. Care is sent immediately, and as needed. Everything is explained up front. Care givers are well trained."
"I am extremely happy with the services provided to my mother. She will need services for the remainder of her life and we intend to remain with your company. The office in St. Augustine provides my mother with outstanding services and I would recommend that office to anyone needing home heath services."
Mildred P, client's wife
"I have had the privilege to work with Home Instead professionally and personally. We are an elder law firm that works with elders and their issues. We recommend Home Instead to assist the families. On a personal note, my mother has Alzheimer's disease and our family employs Home Instead as caregivers for my mother. The two Home Instead caregivers, Sherrie and Veronica that assist my mother treat her with love, respect and kindness. My family has peace of mind during the day and that is priceless."
Nancy E, Paralegal
"Home Instead Senior Care eased a very difficult time for me as my mother's sole caretaker. All the caregivers/nurses sent to Mama's home were skilled and professional. Even so, the Administrative Coordinator, Sheila, worked hard to gather a special team just for us. For four months, these three amazing women cared for Mama around the clock every day of the week. They also guided me, supported me and cared for me. Our Home Instead team brought caring and dignity to my mother's last months. They relieved me of mundane chores so Mama and I could enjoy each other. Thank you Home Instead."
Mary F, client's daughter
More often than not, when a customer sends a letter to a company, it is a result of frustration and complaint. On the contrary, this letter was generated as a result of the utmost satisfaction and praise for your St. Augustine office, namely, your caregiver Candy Smith.For almost a year, Candy has provided personal care for my father, George Lamneck. At minimum, she has been dependable, trustworthy and very efficient. However, her care extends beyond defined requirements as she is perceptive, caring and has gained a solid caregiver relationship with my father.Candy continuously maintains a high level of professionalism and positive attitude. Based on her exemplary service, I have had little interactions with the St. Augustine office management. However, I feel this too is a great compliment to Vickie King and her staff for hiring qualified caregivers and providing them the support and benefits to reduce turnover.As a full time working mom of 8 year old twins, who has a 101 year old father, Candy has significantly reduced my level of stress and worry in regards to my fathers' care. Thank you to her and the St. Augustine Home Instead office for offering such exceptional service and support.
Lisa B, daughter
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