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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of St. Augustine, FL.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Malorie and David Hill, Owners

Malorie and David Hill, Owners


Malorie Hill, Co-Owner/C.A.O.


David Hill, Co-Owner/C.E.O.​

Today their Home Instead businesses Jax Home Health Inc., Prestige Home Care Inc., and Magnolia Home Health LLC employ close to 600 full-time and part-time employees. Theirs are among the top three largest of the Home Instead operations, which consist of over 1,100 offices in 12 countries.

Looking for an opportunity to work together and own their own business, Dave and Malorie decided to combine their specific areas of expertise in the growing healthcare field. The Hills were impressed with the professionalism and sincerity exhibited by the Home Instead corporate staff in Omaha, Nebraska. Thus began what has turned out to be a truly rewarding adventure of developing into one of the top three owner/operators of Home Instead's network of franchise business owners.

Native Buckeyes David and Malorie have had their office headquarters located in Jacksonville Florida since 1997. They also have offices in Saint Augustine FL., Palm Coast FL., Mason OH., Savannah GA., and Hilton Head SC.

The Hills purchased two existing Home Instead offices located in the suburbs of Cincinnati Ohio in 2012 to add to their three Home Instead offices located in Northeast Florida. "We loved the idea of expanding our quality-first home care business to the state where we spent over 40 years of our lives".

Once again, the opportunity to grow Home Instead remarkable services presented itself in 2019 and the Hills added the Savannah GA territory which included Hilton Head SC and neighboring communities in Beaufort and Jasper Counties.

Shane Thompson, President/Co-Owner

Shane Thompson, CEO


Shane Thompson is the Chief Executive Officer of six Home Instead businesses serving offices located in Mason OH; Savannah GA; Hilton Head SC; Jacksonville FL; St Augustine FL; and Palm Coast FL.  

As CEO, Shane governs the strategic direction and collaboration of the Executive & Senior Leadership team network; facilitates emerging solutions while cultivating innovative opportunities; provides leadership on key business initiatives and manages the day-to-day operations of all six Home Instead business.

Shane is an accomplished business leader with vast experience as a former business owner with a proven track-record of transforming highly complex challenges into relevant sustained solutions and opportunities. 

Prior to this role, Shane was the President of the Home Instead Savannah GA territory which includes Hilton Head SC and the neighboring communities of Beaufort and Jasper counties from 2019-2021.

Shane is fortunate to do work that really matters in collaboration with the Executive & Senior Leadership team.  Thomas Jefferson said, ‘Far and away the best prize that life offers is the chance to work hard at work worth doing’.

It is a gift of life to do work that makes a difference. But because our work is important, and can have a major impact on people’s lives, it comes with a great responsibility to make sure we get it right. This is a responsibility we all feel every time we come into contact with a family member who has a loved one that needs our services.  ‘To Us it’s truly personal.’

Doug Myers, Chief Operating Officer

Doug Myers, Chief Operating Officer


Doug serves as Chief Operating Officer for three Florida franchises of Home Instead; Duval, St. Johns, and Flagler Counties. He was born and raised in Jacksonville and has over a decade of home care experience. His role is to oversee all of the day-to-day operations performed by the office staff. These responsibilities include assigning and directing work, planning, appraising performance, coaching employees' performance, addressing complaints, and resolving problems.

Megan Davidson, Chief Financial Officer

Megan Davidson, Chief Financial Officer


Megan serves as our Chief Financial Officer for the Florida and Ohio franchises owned by David and Malorie Hill. Megan initially joined Home Instead as an Administrative Assistant to support the Executive Team and the Accounting Department with various administrative tasks. She moved into the Accounting Specialist position and then became Director of Finance, while continuing to take on new and more complex tasks as her position grew and developed. Working in each position in the Accounting Department has given her a true understanding of every step of the billing and payroll processes. As C.F.O., Megan works closely with the owners and the other members of the Leadership Team to keep Home Instead the agency and employer of choice.

Lisa Atkinson, Chief Marketing Officer

Lisa Atkinson, Chief Marketing Officer


Lisa Atkinson serves as Chief Marketing Officer for 6 office franchises of Home Instead. She brings over twenty-five years of experience in the healthcare industry and embodies effective communication and interpersonal skills. In addition to directing the development of new business, Lisa facilitates the formulation and implementation of new business strategies and develops relationships and partnerships throughout all of the 6 franchise businesses. As C.M.O., Lisa works closely with the Marketing Teams, Leadership Team and Business Owners to seek out opportunity and fuel growth. She is very passionate about connecting the right resources to the right people at the right time. She truly lives, To Us, It’s Personal.

Jennifer Hill, Home Care Consultant

Jennifer Hill, Home Care Consultant


Jennifer began her career with Home Instead as a CAREGiver and as much as she enjoyed caring for her clients, with a little nudge from management, she decided to fill the role of Home Care Consultant for our St. Augustine office.

She develops relationships with referral providers and educates the community about our services. This young lady proudly wears the title within our organization as "Mover and Shaker". Jennifer doesn't know many strangers and loves networking with her many referral provider groups she belongs to.

Among her many duties, she performs care consultations for our new clients and does her very best to make certain folks are comfortable with moving forth with their care needs.

Jennifer is a graduate of Jacksonville University and has been with Home Instead since 2006.

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Jacqueline Chaplin, Service Coordinator


Jacqueline Chaplin is a Staffing Coordinator of Home Instead for St. Augustine, FL and Palm Coast, FL. As a Staffing Coordinator she assists with the Caregiver and Clients scheduling needs as well as any other issues that may come up with both the Caregivers and Clients. Jacqueline is a very optimistic personable person. Prior to this role, Jacqueline worked in the banking industry for Citi Bank for almost 3 years as a Collections Agent and an Escalation Supervisor.

Jacqueline has also been an Administrative Assistant for Companies like Quest Inc and Safety Auto Glass. Jacqueline did go to the Art Institute to obtain her degree in Interior Design. She is originally from Western New York. She has lived in Dallas, TX previously and has lived in Florida for over 10 years. Jacqueline is married with a 10-year-old daughter and a 5 year old daughter. Outside of work Jacqueline enjoys family time. She loves going to the beach and anything outdoors with her kids. Jacqueline also has a small crafting business that she does during her free time that includes personalized and customized items. Jacqueline is always open to help anyone and always strives to put a smile on everyone’s face. She is a firm believer in making things happen and keeping a positive attitude no matter the circumstances.

Candice Carreira, Recruitment & Engagement Coordinator


Candice recently graduated from Keiser University with her AS in Occupational Therapy Assistant. She came to Home Instead two years ago as a Caregiver with 15 years of experience working with both the elderly and school aged children. As a scheduler she enjoys her interactions with the clients the most, “We have so much to learn from the worlds wisest souls”. Candice has three biological children as well as two bonus kids whom she enjoys spending time with outdoors exploring parks, beaches and trails.

Jane Kowalski, RN, Nurse Educator

Jane Kowalski, RN, Nurse Educator

Jane was born and lived in Malaysia for her childhood. She then went to England and did her nurse training in London. Jane lives in Florida and has two children. Her professional life has spanned 47 years working in hospitals, schools, assisted living facilities and home health.

Kennedi Pic

Kennedi Luttropp, Client Care Coordinator


Kennedi serves as a Client Care Coordinator in the Saint Augustine territory. She is a graduate of Flagler College. Originally from Fort Collins, Colorado she moved to Saint Augustine in 2016. Her passion for relationships and helping others brought her to Home Instead in 2022. She finds joy and purpose in building relationships with families and clients in order to facilitate the best ongoing care possible.

Our Team

Your Home Instead team in St. Augustine, FL possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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