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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Malorie and David Hill, Owners

Malorie and David Hill, Owners

mhill@homeinstead.com

Malorie Hill, Co-Owner/C.A.O.

david.hill@homeinstead.com

David Hill, Co-Owner/C.E.O.​

Today their Home Instead Senior Care businesses Jax Home Health Inc., Prestige Home Care Inc., and Magnolia Home Health LLC employ close to 600 full-time and part-time employees. Theirs are among the top three largest of the Home Instead Senior Care operations, which consist of over 1,100 offices in 12 countries.

Looking for an opportunity to work together and own their own business, Dave and Malorie decided to combine their specific areas of expertise in the growing healthcare field. The Hills were impressed with the professionalism and sincerity exhibited by the Home Instead Senior Care corporate staff in Omaha, Nebraska. Thus began what has turned out to be a truly rewarding adventure of developing into one of the top three owner/operators of Home Instead Senior Care's network of franchise business owners.

Native Buckeyes David and Malorie have had their office headquarters located in Jacksonville Florida since 1997. They also have offices in Saint Augustine FL., Palm Coast FL., Mason OH., Savannah GA., and Hilton Head SC.

The Hills purchased two existing Home Instead Senior Care offices located in the suburbs of Cincinnati Ohio in 2012 to add to their three Home Instead Senior Care offices located in Northeast Florida. "We loved the idea of expanding our quality-first home care business to the state where we spent over 40 years of our lives".

Once again, the opportunity to grow Home Instead remarkable services presented itself in 2019 and the Hills added the Savannah GA territory which included Hilton Head SC and neighboring communities in Beaufort and Jasper Counties.

Shane Thompson, President/Co-Owner

Shane Thompson, CEO

​Shane.Thompson@HomeInstead.com

Shane Thompson is the Chief Executive Officer of six Home Instead businesses serving offices located in Mason OH; Savannah GA; Hilton Head SC; Jacksonville FL; St Augustine FL; and Palm Coast FL.  

As CEO, Shane governs the strategic direction and collaboration of the Executive & Senior Leadership team network; facilitates emerging solutions while cultivating innovative opportunities; provides leadership on key business initiatives and manages the day-to-day operations of all six Home Instead business.

Shane is an accomplished business leader with vast experience as a former business owner with a proven track-record of transforming highly complex challenges into relevant sustained solutions and opportunities. 

Prior to this role, Shane was the President of the Home Instead Savannah GA territory which includes Hilton Head SC and the neighboring communities of Beaufort and Jasper counties from 2019-2021.

Shane is fortunate to do work that really matters in collaboration with the Executive & Senior Leadership team.  Thomas Jefferson said, ‘Far and away the best prize that life offers is the chance to work hard at work worth doing’.

It is a gift of life to do work that makes a difference. But because our work is important, and can have a major impact on people’s lives, it comes with a great responsibility to make sure we get it right. This is a responsibility we all feel every time we come into contact with a family member who has a loved one that needs our services.  ‘To Us it’s truly personal.’

Doug Myers, Chief Operating Officer

Doug Myers, Chief Operating Officer

doug.myers@homeinstead.com

Doug serves as Chief Operating Officer for three Florida franchises of Home Instead Senior Care; Duval, St. Johns, and Flagler Counties. He was born and raised in Jacksonville and has over a decade of home care experience. His role is to oversee all of the day-to-day operations performed by the office staff. These responsibilities include assigning and directing work, planning, appraising performance, coaching employees' performance, addressing complaints, and resolving problems.

Megan Davidson, Chief Financial Officer

Megan Davidson, Chief Financial Officer

mdavidson@homeinstead.com

Megan serves as our Chief Financial Officer for the Florida and Ohio franchises owned by David and Malorie Hill. Megan initially joined Home Instead Senior Care as an Administrative Assistant to support the Executive Team and the Accounting Department with various administrative tasks. She moved into the Accounting Specialist position and then became Director of Finance, while continuing to take on new and more complex tasks as her position grew and developed. Working in each position in the Accounting Department has given her a true understanding of every step of the billing and payroll processes. As C.F.O., Megan works closely with the owners and the other members of the Leadership Team to keep Home Instead Senior Care the agency and employer of choice.

Lisa Atkinson, Chief Marketing Officer

Lisa Atkinson, Chief Marketing Officer

lisa.atkinson@homeinstead.com

Lisa Atkinson serves as Chief Marketing Officer for 6 office franchises of Home Instead. She brings over twenty-five years of experience in the healthcare industry and embodies effective communication and interpersonal skills. In addition to directing the development of new business, Lisa facilitates the formulation and implementation of new business strategies and develops relationships and partnerships throughout all of the 6 franchise businesses. As C.M.O., Lisa works closely with the Marketing Teams, Leadership Team and Business Owners to seek out opportunity and fuel growth. She is very passionate about connecting the right resources to the right people at the right time. She truly lives, To Us, It’s Personal.

Courtney

Courtney Derisse, Office Manager

courtney.derisse@homeinstead.com

Courtney servers as the Office Manager in the St. Augustine office for Home Instead Senior Care. Born and raised in Jacksonville, FL Courtney recently moved to the St. Augustine area. Courtney served as office manager for a home care agency in Texas before moving back to Florida. Her duties include overseeing the day-to-day operations performed by the office staff. Responsibilities include assigning direct work, coaching, addressing complaints, accessing performance, and  resolving client and office staff issues. 

Jennifer Hill, Home Care Consultant

Jennifer Hill, Home Care Consultant

jhill@homeinstead.com

Jennifer began her career with Home Instead Senior Care as a CAREGiver and as much as she enjoyed caring for her clients, with a little nudge from management, she decided to fill the role of Home Care Consultant for our St. Augustine office.

She develops relationships with referral providers and educates the community about our services. This young lady proudly wears the title within our organization as "Mover and Shaker". Jennifer doesn't know many strangers and loves networking with her many referall provider groups she belongs to.

Among her many duties, she performs care consultations for our new clients and does her very best to make certain folks are comfortable with moving forth with their care needs.

Jennifer is a graduate of Jacksonville University and has been with Home Instead since 2006.

Terri Mullis, Home Care Consultant

Terri Mullis, Home Care Consultant

terri.mullis@homeinstead.com

Terri, who was born and raised in the Palatka, FL area, has become a familiar face in and around Palm Coast, Florida.

She represents Home Instead Senior Care as a Home Care Consultant for our Palm Coast office, making friends and acquaintences everywhere she goes. Terri's responsibilities are developing relationships with referral providers and educating the community about our services. She not only performs care consultations and assessments for new clients but also serves on many committees benefiting the elderly and engages in several community projects for seniors.

Terri is a graduate of University of North Florida, and has been an educator and consultant for over 32 years.

Maya Mehanna, Client Care Coordinator

Maya Mehanna, Client Care Coordinator

Maya.Mehanna@HomeInstead.com

Maya serves as a Client Care Coordinator for the St. Augustine/Palm Coast territory. Maya’s passion for helping others brought her to Home Instead in September of 2019. After years in the field of education as a classroom teacher and an administrator, she decided to make a change in her journey and pursue an opportunity with Home Instead so that she could work directly with clients and their families to support their care needs. Maya performs care consultations, builds relationships with her clients and their families, and fosters that relationship to facilitate continued care.

Wendy Messinger, Lead Service Coordinator

Wendy Messinger, Client Care Coordinator

Wendy.messinger@homeinstead.com

Wendy’s background is varied and filled with adventure. She has a diverse background in healthcare as well as hospitality. Originally from Pennsylvania, she has lived in Georgia and Florida, relocating to St. Augustine in 2014.

Healthcare is Wendy’s passion. She came to Home Instead in 2010 as a CAREGiver and now enjoys the challenging position of Client Care Coordinator.

Wendy has experience as an admissions & marketing director, social service director and as a private caregiver. She lived with her mother for 30 years, following the passing of her father at 56 years young. In her mother's later years she was not only her best friend but her mother’s caregiver. Her second passion is for animals and animal rescue. She volunteers with Ayla’s Acres No Kill Shelter.

rsz jackie

Jacqueline Rochelle, Service Coordinator

jacqueline.rochelle@homeinstead.com

Jacqueline Rochelle is a Staffing Coordinator of Home Instead for St. Augustine, FL and Palm Coast, FL. As a Staffing Coordinator she assists with the Caregiver and Clients scheduling needs as well as any other issues that may come up with both the Caregivers and Clients. Jacqueline is a very optimistic personable person. Prior to this role, Jacqueline worked in the banking industry for Citi Bank for almost 3 years as a Collections Agent and an Escalation Supervisor.

Jacqueline has also been an Administrative Assistant for Companies like Quest Inc and Safety Auto Glass. Jacqueline did go to the Art Institute to obtain her degree in Interior Design. She is originally from Western New York. She has lived in Dallas, TX previously and has lived in Florida for over 10 years. Jacqueline is married with a 10-year-old daughter and a 5 year old daughter. Outside of work Jacqueline enjoys family time. She loves going to the beach and anything outdoors with her kids. Jacqueline also has a small crafting business that she does during her free time that includes personalized and customized items. Jacqueline is always open to help anyone and always strives to put a smile on everyone’s face. She is a firm believer in making things happen and keeping a positive attitude no matter the circumstances.

Candice Carreira, Service Coordinator

candice.carreira@homeinstead.com

Candice recently graduated from Keiser University with her AS in Occupational Therapy Assistant. She came to Home Instead two years ago as a Caregiver with 15 years of experience working with both the elderly and school aged children. As a scheduler she enjoys her interactions with the clients the most, “We have so much to learn from the worlds wisest souls”. Candice has three biological children as well as two bonus kids whom she enjoys spending time with outdoors exploring parks, beaches and trails.

Kortney

Kortnie Page, Service Coordinator

Kortnie.page@homeinstead.com

Kortnie graduated from Tallahassee Community College with her AA in general education minoring in nursing, and followed to attend Paul Mitchell The School to obtain her cosmetology license. Kortnie has mainly worked hands on trauma care in ICU and PCU. Kortnie enjoys the thrill of knowing  she is making a difference in someone's life daily. While Kortnie enjoys being hands on in the health field Now As a scheduler she enjoys most her interactions with the clients and caregivers. Kortnie is the mother of a 4 year old princess. Outside of working Kortnie enjoys family time and making incredible memories with her.
Jane Kowalski, RN, Nurse Educator

Jane Kowalski, RN, Nurse Educator

Jane was born and lived in Malaysia for her childhood. She then went to England and did her nurse training in London. Jane lives in Florida and has two children. Her professional life has spanned 47 years working in hospitals, schools, assisted living facilities and home health.

floretta

Floretta J Robinson, CAREGiver Engagement Coordinator

Floretta.Robinson@homeinstead.com

Floretta serves as the CAREGiver Engagement Coordinator for the Home Instead St. Augustine Branch. As a Florida native and graduate of Florida Memorial University, Floretta holds a Bachelors in Psychology, and a Masters in Organization Management with a Concentration in Human Resources.  With an extensive background ranging from being a former Educator, Juvenile Probation Officer to a Social Services Director,

it is no mistake that Floretta has a passion for serving people. Her current job responsibilities focuses more on developing new recruitment strategies, and increasing satisfaction and CAREGiver retention.
Bebe Kelly, Community Educator

Bebe Kelly, Community Educator

bebe.kelly@homeinstead.com

Bebe has been with the Palm Coast office of Home Instead Senior Care since 2011 and has been instrumental in promoting and educating our community about our services in Flagler County. She is very involved within the community as a member of Flagler Beach Rotary Club, several healthcare networking groups, Chamber of Commerce TGIF leads group and Florida Hospital Hospice as a volunteer. Bebe has been involved with senior health and related activities since 2003. She also volunteers her time as a facilitator of the Alzheimer’s Association of North Central Florida providing two Caregiver Support Groups in Flagler County and one group in St. Johns County.

Our Team

Your Home Instead team in St. Augustine, FL possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Instead Caregiver wearing mask reading newspaper with senior man at home

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