Client Care Coordinator

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Home Instead Senior Care is looking for a motivated individual to join our team as a Client Care Coordinator.  This individual must provide the highest quality service to clients and familes with emphasis on creating extraordinary relationships. This position requires working independently and as a part of a team to uphold Home Instead's core values .  
 
Primary Responsibilities:                                                                              
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations 
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month/quarter depending on client’s needs.
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
 
 

"Home Instead Senior Care is more than just a company that provides non-medical services to help seniors remain at home.  It is a company that has the opportunity to improve the quality of life for aging Americans.  Our Service Coordinators play a leading role in ensuring that our clients get the vital help they need."  Paul Hogan, Founder of Home Instead Senior Care.

EOE

Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.

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