With 149 Care Pros serving Brown, Door and Kewaunee Counties, the Green Bay team can reach clients quickly — often starting care within 24 hours, including 24/7 coverage when families need it fast. Care ranges from a few hours of companionship to live-in support for clients with complex, high-acuity needs.

The office is recognized for handling some of the most demanding cases in the area: clients living with dementia, diabetes, congestive heart failure, Parkinson's and limited mobility. Care Pros — including live-in caregivers like Chan Inrasavongsa, who has supported clients with dementia and Parkinson's for more than a decade — are matched to each client by condition, personality and routine.

Yes. The Green Bay office offers a Nurse Directed Services (NDS) program — a comprehensive approach where a registered nurse reviews each client's needs, designs an authorized care plan and trains designated Care Pros to carry out specific tasks under RN oversight. NDS can include oxygen therapy, medication administration and diabetes and glucose testing management.

It is not skilled nursing, and it is not available for every situation — the RN assesses each case individually. But for clients like David, whose blood sugar must be monitored and whose insulin must be administered on a schedule, NDS gives families a safe, supervised path to hands-on support at home that many other non-medical home care providers cannot offer.

Learn more about typical rates on our Cost of Care page.

Yes. The Green Bay office has a formal partnership with Bellin Emplify hospital. When emergency-room patients are ready for discharge, the Bellin Emplify team can refer them directly to Home Instead for a structured 3-to-5-day period of 24-hour care at home. During that time, Care Pros monitor recovery, support mobility and daily tasks, and watch for warning signs — helping patients regain strength and reducing the likelihood of readmission.

The office also coordinates with hospital discharge planners and starts care in time for the day of discharge for clients coming from other facilities.

In a recent year, the office donated $100,000 to the Bellin Foundation to help patients remain safely at home after hospitalization and to fund a future SNOOZELUM room at the hospital — a calming space designed for patients with dementia, anxiety and sundowning.

Each Christmas, the team runs its Be a Santa to a Senior campaign, collecting hundreds of gift donations from local businesses and neighbors and delivering them to isolated, in-need seniors. The campaign has earned media recognition in the Green Bay area. The office also sponsors the Walk to End Alzheimer's and supports local school and church organizations.

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The office employs a comprehensive quality assurance program and keeps a small, consistent team assigned to each client. Key Players — the office staff coordinating care — average 5 or more years with Home Instead Green Bay, and all have backgrounds in healthcare or senior care.

Care Pro Chan Inrasavongsa is an example of the caliber the office attracts. A live-in caregiver for more than a decade, Chan specializes in clients with dementia, Parkinson's and other high-acuity conditions. Families describe her calm, reassuring presence as something that helps even anxious clients relax and trust the process.

The Green Bay office serves all of Brown, Door and Kewaunee Counties — including clients in communities as far as Sister Bay in Door County, where live-in Care Pros have supported clients who wished to remain in their homes until the end of life.

Typically within 24 hours. Because the team employs 149 Care Pros and maintains backup coverage, the office can often accommodate same-day or next-day starts — including 24/7 coverage — without interruption.

The office is known locally for saying it can often start when families need care — including 24/7 coverage — rather than putting complex cases on a long waitlist.

Yes. The office has a growing number of live-in care clients and Care Pros who are committed to that work. Live-in support has helped clients remain in Door County homes — including Sister Bay — when traveling Care Pros for short shifts would have been harder to sustain.

A care consultant can help families compare live-in coverage with rotating 24-hour shifts based on the home layout, overnight needs and Care Pro fit.