North Phoenix (Change Location)

Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in Phoenix, AZ have to say about Home Instead!

HI BRAND OCT20 112A8424 LT
January 11, 2024
5-star review - By Dustin H.

My family has relied on Home Instead for assistance for a family member with memory issues. The team has been extraordinarily helpful in scheduling around our hectic needs and we have been very happy with the caregivers.There has never been a doubt that they would neglect or abandon our family member, which was our biggest initial fear when we started looking at hiring caregivers. Home Instead has earned our trust to take care of a loved one that we are very protective of. I highly recommend them if you have a family member that needs assistance or you are a person that needs assistance.

January 8, 2024
5-star review - By Marcia B.

Imelda is a kind and knowledgeable person. She anticipates a situation and either acts or makes suggestions. When Imelda first joined us, I had just returned from the hospital where I had brain surgery. My daughter would have been alone with my care; however, after picking up my prescriptions she entered a very busy home as the caregivers were cleaning, orgainizing and preparing my shower. Melanie was very grateful as Imelda softly explained what they were doing and that she could just watch and learn. Imelda was most comforting to both of us. My thinking skills were limited for the first two weeks so Home Instead's help made the difference. Melanie called here recently and got to talk briefly to Imelda.I recently broke my hip and Imelda has helped with doctor appointments and encouraging on my walks.

January 4, 2024
5-star review - By Samantha P.

Have provided great care for my grandma. Always kind and communicative and provide the best support for her. Dion is so great too!

January 4, 2024
5-star review - By Shelley C.

Home instead has gone above and beyond to help me with my mom and dad . Dion is so kind and caring, he does so much to help my mom. The house was so clean, my dad is so comfortable with him. I appreciate what he does and he makes my mom feel so comfortable leaving my dad in his care! Best service!!!

December 3, 2023
5-star review - By Lee L.

I had a sudden need for a Home Aid and contacted Home Instead . the initial consult with the Rep from Home Instead was very professional, friendly and extremely helpful. we established a plan for services and the started almost immediately. i require assistance with all activities of daily living, i am no longer able to walk so i am confined to one spot. the Care Pros that provde my services are very professional, friendly and extremely helpful. i would higlly recommend Home Instead to anyone with any home care needs.

November 9, 2023
5-star review - By Vicki B.

Thanks for checking on Mom. She has improved a little. Still working hard to get her back to her happy, mobile social butterfly self. I'm very, very pleased with both women that cared for mom. Mary and Ashley are both exceptional caregivers. I will be using Home Instead again in the future. I have family coming from out of state to visit her and help out in the next couple of weeks. After family leaves I will be getting in touch with you for more visits. Thanks for your concern.

September 30, 2023
5-star review - By Melanie B.

Home Instead was nothing less than a savior for us when we needed them. They are responsive, knowledgeable, flexible, and above all, they really care.

June 15, 2023
5-star review - By Sue S.

Home instead has been wonderful for my mother and myself. I have peace of mind knowing that someone is with my mom every morning!

June 12, 2023
5-star review - By M Venable

Timely, compassionate, caring, kind service provided from our caregiver. Highly recommend.

June 9, 2023
5-star review - By John G.

I’m so happy to have started their services. They are a compassionate and very helpful team. I find myself looking forward to the days they are scheduled. Their kindness makes my day brighter. Mary is always listening and perfecting my schedule and the assigned caregivers rounds up to a supportive team that you can always rely on. Thank you for all you do!

April 28, 2023
5-star review - By kaylewaters

Everyone was very helpful and professional. Met with Mary Doyle and she was so pleasant and professional to work with. Called last minute and they were willing to accommodated all our needs.

April 14, 2023
5-star review - By Ron T.

Very nice experience with staff when setting up the service. I probably spent the most time with caregiver Dawn and she was great.

December 14, 2022
5-star review - By Mark M.

Home Instead is a Godsend! Navigating care for our 90 year old mom was a huge challenge until we found Home Instead. They are very professional, compassionate and communicative… and they deliver what they say they will deliver. We highly recommend home Instead!

December 8, 2022
5-star review - By Julie B.
We needed round the clock help for my elderly father quickly and Home Instead came to the rescue! They were able to do an intake and start care the very same day! We needed additional shifts, and they made it happen immediately. Everyone was great with my father, thoughtful and respectful of him. We are so very thankful for their service!
October 10, 2022
5-star review - By Melba P.

Home Instead has cared for me to my satisfaction. they’re actually fantastic! For me, & I’m sure for others too, they’ve matched me up with a caregiver best suited to me & my needs. The owners themselves are tuned in to how care is being delivered & are always available. I am thoroughly pleased with Home Instead as I navigate through these
senior years.

September 8, 2022
5-star review - By Leisa A.
We have loved working with Home Instead! We have consistently worked with them for the past several years. They have gone above and beyond to provide caregivers that are perfect for our needs, making adjustments when necessary. The caregivers have been amazing! They also provide great communication with the owner/office staff as schedule changes, billing questions, personal needs, etc arise. We have come to know them on a personal level. We would definitely recommend them to care for your loved one!
August 4, 2022
5-star review - By Amanda
Bob and My-Linh are some of the most genuine people i have ever met. I highly recommend Home Instead. Thank you for all of your hard work and dedication to your clients.
August 3, 2022
5-star review - By Patti W.
We connected with Home Instead to care for my parents-in-law, and they were wonderful to work with! Caring, quick-response times, kept in communication on what was taking place on a regular basis and so friendly and helpful. We knew our family was in good hands! From our coordinator contact to the owners - special people! And I know my in-laws had a wonderful, caring experience with their caregiver. THANK YOU, Home Instead Friends!
June 13, 2022
5-star review - By Jessica H.
From the moment we started working with Home Instead, they were kind, understanding, and accommodating. The care provided to my father and my family was compassionate, timely, and effective. All of our caregivers were well trained and so kind to my dad. One member of the care team was even there with us when my father passed. She was incredible and words can never describe the comfort and care she brought to my mom and I that day. I highly recommend Home Instead to anyone in need.
June 6, 2022
5-star review - By Stacy S.

Great companionship and service! All caregivers arrived in a timely manner and left good notes about their visits, in the online portal. I had peace of mind while using their service for my mother.

June 1, 2022
5-star review - By Kathleen S.

Home instead provides a vital service for my Mom, after her fall. She spent weeks in rehab and still does OT, PT, and gets help showering from a home health agency, but the big problem is that insurances do not cover day care. The number of visits and length of care time as well as the time that each provider spends with her is dictated by the insurance, and is often lacking in not just quantity but also quality. Home Instead helps fill in the gaps that home health has created, and allows our family peace of mind so that when the insurance stops home health care, my Mom will continue to get the care she needs at am affordable price. We chose Home Instead for my Mom after interviewing several other agencies including the facility that she lives at that would have overcharged her for showering assistance and not even given her an hour of their time for twice the price. Mom wants to give a shout out to her caregiver Bobbie for a great job and her patience with her. I urge anyone reading this and who may be dissatisfied with the services that their elderly parent is (or is not) receiving to look into the services that Home Instead offers, and talk with a rep who will answer your questions. I know you will be impressed...we certainly were!

April 13, 2022
5-star review - By Marla R.

My family and I great appreciate how Home Instead (Peoria) make working together VERY easy! Their entire team is there to support our mom, and the caregivers are WONDERFUL! We have used several companies in the past and hands down this experience has been the best! Thank you!

April 10, 2022
5-star review - By Jodi S.

Home Instead is a wonderful company that that I highly recommend. I am so grateful that we found them to help with the care for my mom. The caregivers are dedicated, warm, compassionate and reliable. They are wonderful companions for my mom. The Home Instead staff provide great communication, compassion , caring, and always answer the phone. They are always available to review my mom's schedule with me and make updates. They make things easy and I really appreciate that so very much.

December 20, 2021
5-star review - By Jeri T.
Excellent care, companionship & consistency. We are very happy with Home Instead.
December 17, 2021
5-star review - By Scott S.
Home Instead has made it possible for us to keep our mother in her home. Great agency!!!!
June 30, 2021
5-star review - By Cathy M.

When I first turned to HomeInstead for help, I really did not realize how close I was to a breakdown. My husband was just out of rehab for a broken hip and I had been told that he needed 24/7 monitoring. I was completely overwhelmed and at my wit’s end when Bob brought Julie to me. She saved my life and my sanity, not to mention how instrumental she has been in my husband’s recovery! Seemingly little things, such as the fresh cup of coffee she brings to me in my office, sometimes bring tears to my eyes. She literally gives me a respite every time she comes! But even more important is how well she takes care of my husband, getting him out of bed in the morning, making sure he has a healthy breakfast (me too), working with him to do the exercises prescribed by his therapists, coaxing him to take his vitamins and, before she leaves, giving him healthy snacks to tide him over to dinner. I don’t know how they did it, but Home Instead couldn’t have made a better match for us. It feels like Julie is a member of the family. Even our dogs and cats have fallen in love with her! They literally dance when she comes through the door! I would say calling Home Instead was one of the wisest choices I have ever made in my life! The peace of mind it has given me is priceless!

April 24, 2021
5-star review - By Christine S.

This company came to our aid in a moments notice. Bob was so friendly and kind during a difficult time. Care givers were dispatched immediately and did a great job taking care of mom. Communication was on a daily basis which is so refreshing. The actual care givers did wonderfully! We had a great experience with Home Instead and would recommend them to anyone in need of home health care. Financially affordable.

April 9, 2021
5-star review - By Susan K.

Home Instead was a lifesaver for my brother and I when dad was too ill to care for himself. With a quick phone call and and a few emails, a caregiver was with dad til I could travel from out of state. Dad was cared for with courtesy and skill. Thank you Home Instead!!!

April 8, 2021
5-star review - By Delia M.

Bob and everyone at Home Instead made caring for my father who lives in a different state really streamlined. Everything from getting visits set up, payments, to communicating with staff was all really effortless. Highly recommend. Thank you guys again for everything!

April 4, 2021
5-star review - By Chantelle C.

Bob Fritz has a wonderful team. The ladies who cared for my Dad while he was in hospice brought much comfort to him and my family. They were a wonderful emotional support and big help with all of the physical care for my Dad. We were fortunate to have them with all of us during a very difficult time.

April 4, 2021
5-star review - By Gretchen M.

Home Instead's personable and professional care for my Dad is exactly what we need. Caregivers and administration have great communication and provide encouragement for me too. Grateful that Home Instead Phoenix is part of our family support team.

February 11, 2021
5-star review - By Trisha L.

Home Instead patiently invested time to get to know my parents and prioritize their needs. Our care professional is a God send and I believe the fit is so smooth because of the time and effort put into finding a good match.

February 11, 2021
5-star review - By Kimberly

The day we found Bob and Makalla Fritz, of Home Instead Senior Care at Peoria and 43rd Avenue, it felt like the clouds parted, choral music started playing, and a beautiful ray of bright sunlight came flooding into our lives; in all seriousness, they've been a God send.

My beloved friend of 38 years, my son's Godfather, a brilliant man whose been fighting the good fight against Parkinson's Disease and Lewy bodies Dementia, reached the point of needing 24 X 7 care. My husband and I live in Northern California, "Brian" lives in Phoenix.

Not meaning to whine, but finding quality care was a nightmare. I learned from each mistake, but it was painful, and it was tough on Brian.

And THEN I was given the names of Bob & Makalla and Home Instead. "You REALLY need to call these people..!"

From the very first conversation, you have NO IDEA how wonderful it was... Bob came over and met Brian, and TALKED TO HIM with me (I'm Brian's Durable Power of Attorney, etc)... Bob wanted to KNOW who Brian was, vs. just talking OVER him as though he weren't there.

Bob and Makalla were acutely interested in what kind of person Brian was, did he like lots of dialogue, or did he prefer to be around someone who was more quiet? What were his interests? Did he enjoy watching sports on TV? Or did he enjoy watching movies and, if so, what genre?

The Care Givers they placed with Brian were INCREDIBLE matches, personality wise. And Bob & Makalla were SO WONDERFUL about taking notes to improve Brian's experience at EVERY JUNCTURE, finding a way to give feedback to their people in a way that built their confidence vs. making them feel like they were being complained about, with the goal ALWAYS BEING TO FINE TUNE AND MAKE THE BEST POSSIBLE EXPERIENCE for Brian! I'm very direct (but I have a good heart) and Bob and Makalla WELCOMED and in fact INVITED ALL FEEDBACK, and were the epitome of professional when receiving it.

Home Instead Senior Care is an EXCEPTIONAL care giving company, they were as flexible as they could be, their communication was excellent, and I can't offer anything up other than pure praise for them. They handled themselves with the upmost integrity at every touch point, and were absolutely COMMITTED to assuring their caregivers were the epitome of professional, kind, and competent. If EVER there was even the tiniest issue, it was resolved immediately, with feedback at every juncture.

Sorry to run on, but I can't say enough positive things about them. They're incredible.

October 30, 2020
5-star review - By Tammy M.

They were a lifesaver when we suddenly had to find a caregiver for our dear mother, who wanted to stay in her own home, during the Covid pandemic. We had round the clock caregivers within 48 hours. The communication is wonderful. Bob, Makalla and Michele are there to answer your questions and to listen to any suggestions you may have. They also respond very quickly if you need to adjust the care giving schedule. All you have to do is call or email them. The care givers are wonderful, hardworking and so kind. The care they provide is top notch. They know how to keep busy without constantly telling them what is needed. We are so blessed to have found such a wonderful group of hardworking people who really care and have compassion for the elderly.

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.
Home Instead Caregiver stands smiling in front of senior woman in bed