Noble Senior Care d/b/a Home Instead
Objective:
The Human Resources Assistant is expected to perform a variety of duties for the recruitment of CAREProfessionalsSM. The Human Resources Assistant is expected work under the direct supervision of the Recruitment and Retention Coordinator to recruit, screen, hire, train, and engage a staff of CAREProfessionals in order to provide the highest quality service to our clients.
Primary Responsibilities:
- Reflect the core values of Noble Senior Care LLC, (d.b.a. an independently owned and operated Home Instead franchise).
- Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
- Develop and implement new recruitment strategies online and within the community.
- Schedule and conduct applicant interviews in an efficient and professional manner.
- Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREProfessionals.
- Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
- Schedule and conduct CAREProfessional orientation and all training including training required to meet Home Instead® Standards and additional optional training.
- Develop engagement strategies that utilize the 5 CAREProfessional needs to promote CAREProfessional retention and satisfaction.
- Schedule and conduct CAREProfessional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution.
- Work in partnership with the Scheduling Department to coordinate CAREProfessional schedules with an emphasis on creating high quality matches and extraordinary relationships.
- Monitor, mediate, and log all client and CAREProfessionals activity utilizing the software system.
- Prepare and publish the monthly newsletter within the deadline.
- Evaluate and update all orientation and training materials as needed.
- Plan and successfully execute all CAREProfessional meetings.
- Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA.
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with the franchise owner, colleagues, CAREProfessionals, clients, and family members.
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- On-Call responsibilities to include weeknights and weekends on a rotation with other admin staff.
Secondary Responsibilities:
- Conduct client/CAREProfessional introductions as needed.
- Perform all other functions deemed necessary.
Education/Experience Requirements:
- High school graduation or the equivalent; Associates degree preferred
- One year of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver’s license
Supervisory Responsibilities:
- This position will be responsible for overseeing all the functions performed by the CAREProfessional staff
Knowledge, Skills and Abilities:
- Must understand and uphold the policies and procedures established by Noble Senior Care LLC, (d.b.a. an independently owned and operated Home Instead franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREProfessionals, and the community
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
- Must demonstrate excellent organizational skills