TheAdministrative Assistantis expected to perform a variety of clerical and administrative duties that support the office, clients, and CarePros. TheAdministrative Assistantis expected to answer phones, reflect our core values, and on occasion substitute caregiving. You must greet and welcome each visitor in a friendly, warm, and professional manner, you are the face of the company. Your attendance is of the utmost importance because your team relies on you. This is a full-time position. If you would like to be a part of team with a "family" environment.....APPLY NOW AND COME HOME TO HOME INSTEAD!
Primary Responsibilities:
- Unroll the phones first thing in the morning.
- Check the voicemail in the morning.
- Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members.
- Support Human Resource team with all aspects of CAREGiver Engagement.
- Will be expected to assist with shift coverage in the field when needed.
- Communicate client and CAREGiver concerns or problems with Director or other staff members as appropriate.
- Ensure Home Instead standards are met and upheld.
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with Director, colleagues and CAREPros
- Must announce the call is a Service Inquiry and make sure the call gets to an appropriate person that can assist the caller.
- Remove trash daily including the restroom and take it to the dumpster in the side parking lot.
- Assist with on call.
- Dust and vacuum at least once a week.
- Clean the restroom 2 times a week including mopping and toilet.
- Intros – you will be responsible for introductions.
- Care logs need to be completed and ready to be submitted each billing cycle.
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
- Must have knowledge of the senior care industry.