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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Van and Ann HI Pic 2

Van & Ann Lankford, Owners

Van and Ann Lankford See Home Instead as a Ministry

Some of life’s major events can be explained only through a spiritual lens. During an online search one night, Van Lankford, a former pastor, saw an advertisement for a senior home-care franchise opportunity. On May 16, 2011, Van began operating Home Instead® of Mount Airy. On May 16, 2021, Van and his wife, who retired from teaching in 2014 to help her husband, celebrated 10 successful years as Home Instead franchise owners. They are going stronger than ever and remain amazed by the opportunity to help Surry County seniors.  “Really, it boils down to being a ministry,” they said.

The Lankfords, of course, did not know more than 13 years ago that their family caregiving challenges also were the first steps toward Home Instead ownership and a new future. When Van needed help caring for his father in 2008, he was directed to the Home Instead office in his hometown.  Van is an only child, and his father was a widower.

“Mom died in 2007 and Dad was her primary caregiver. They depended on each other. After a while, following Mom’s passing, Dad really needed help. Family members started calling me about Dad with their concerns. They told me about his calls for help for food, including picking up fast food for him. His grocery list included snack food. I should have seen the signs earlier,” Van recalled.

“I didn’t know what to do. I talked to my dad by phone every day. We lived an hour’s drive away, and I visited once a month. One day, in the summer of 2008, we had a serious talk about his needs, including nutrition. His bathing was ‘bird baths.’ He was afraid to take a full shower because he had back trouble and was a fall risk. That day, at the senior center nearby, I asked for help. People told me, ‘You need to go to Home Instead.’ I met Home Instead owner Michael Goodman, who had run the Wilkes County franchise for three years. He was helpful, and I got services for my father. They gave such excellent care.”

Van added: “So, Home Instead is very personal to me and my wife. We understand what sons and daughters are going through. They love their parents, but they are pulled in so many  different directions just as we were. My dad died in 2009, but he was able to remain at home until the final two days of his life, which was a blessing.”

In December of 2010, Van learned that the Home Instead office in Wilkes County wanted to expand their territory and start an office in Mount Airy. In March 2011, Van went to work in Michael Goodman’s Home Instead office. “I got to observe the whole operation, caregiving, scheduling, marketing, just everything you’d need to know as an owner,” Van said. “Michael mentored me. In May 2011, I hit the ground running in Mount Airy and soon hired four CAREGivers the first week we were open. Then I picked up our first clients. Ann helped over the summer until she had to go back to school. In August, it got busy, and I felt blessed. Angela Allen, who is now our office manager, came aboard to help after Labor Day 2011 as our administrative assistant. We were off and running!” In June 2012, Van and Ann purchased the Mount Airy office from Goodman.

In 2012, Ann went to the Home Instead International Convention in Omaha and was so inspired that she wanted to retire earlier than first planned to join Van in the office as the co-owner.

Ann recalled: “I wanted to retire and come to Home Instead immediately, but I was told by the school system that I was too young to retire so I taught one more year.  I retired in 2014, we sold our house and moved to Mount Airy. Our area is beautiful. We want to stay here. We love Mount Airy, and we love the people.”

The Mount Airy franchise office has a family feel to it. The Lankfords are most appreciative of their CAREGivers and office staff. “We still have CAREGivers with us who I hired in 2011. With so much turnover in our industry, we are very proud of this,” said Van. There has been very little office staff turnover. Three office staff members first came to Home Instead as CAREGivers. Since caregiving is at the heart of what Home Instead does, the Lankfords feel that those who have a heart for caregiving add so much to their administrative staff. “We’re very appreciative of their continuity and longevity. We love our staff. They do a great job. Three were CAREGivers, and we saw something special in them, so we invited them to work in the office. When there is a need in the office, we look to our CAREGivers first to fill it. Our CAREGivers are our heroes!” Van said.

Joining the Home Instead staff are the Lankfords’ two dogs, Snickers (Shih Tzu) and Sadie (Shih-Poo). “I read an article a few years back on LinkedIn that talked about the positive benefits of bringing your dogs to work with you. The article spoke about how dogs are natural stress-relievers and how they improve the overall morale of the office environment. We feel fortunate to be able to this, and our staff really spoils them,” Van said.

Van and Ann have two adult children. Their daughter, Molly, is Registered Nurse at a local hospital and lives with her husband, Alan, in State Road. Their son, Evan, is a Marketing Account Manager at a large automotive company and lives with his wife, Jessie, in Greensboro. They have one granddaughter, Savannah “Vanna” Brooke Hudson.

The Lankfords are active in their community. They attend Piney Grove Baptist Church, and Van speaks at area churches when the opportunity arises. “I enjoy helping out at churches in the area when there are opportunities. I am glad to be able to share my ministry experience after serving the church for 23 years,” he said. Van is also a member of the Board of Directors of The Shepherd’s House and the Surry County Alzheimer’s Walk Committee, and he has served on the Surry County Arts Council Board. Van also has been a Rotarian for 20-plus years, is currently active in the Mount Airy Rotary Club and will serve as District 7690 Governor in 2023-2024. Van and Ann also have volunteered at Surry Medical Ministry.

Their biggest ministry, of course, is Home Instead. “The bottom line is that we had such a great experience with Home Instead as far as care for my father goes. We want to be able to help people who are in the same situation we were in and offer them the best care for their loved ones,” Van said.

Van is available by phone at (336) 789-4472 or by email at vanlankford@homeinstead.com.

Ann is available by phone at (336) 789-4472 or by email at annlankford@homeinstead.com.
Angela Allen Website Picture

Angela Allen, Office Manager

Office Manager Angela Allen is intimately familiar with the inner workings of the award-winning Home Instead® franchise in Mount Airy. She’s the office’s “go-to” person.

Angela began her Home Instead career in September 2011 as an Administrative Assistant. In 2012, Angela moved into the role of Staff Coordinator. In 2016, she transitioned into her current role of Office Manager.  “Before working for Home Instead,” Angela explained, “I worked at another local in-home care agency for three years, so I have totaled close to 13 years of in-home care experience.”

Explaining every detail of what Angela does as the Office Manager would be time-consuming to say the least. Angela said, “I oversee the daily operations and offer assistance to our team. I recently stepped into the role of helping ‘onboard’ new CAREGivers and creating more communication between all CAREGivers. I see a need, and it’s very important to let our CAREGivers know how important they are to us and their clients.”

Angela and her husband Justin live in Mount Airy with their teenage daughter Isabella. Angela said, “Isabella keeps us on our toes, whether she’s playing sports, hanging with friends or going shopping. We have two cats, Lucy and Louise. I enjoy baking for my friends, family and co-workers. I love interior design and keeping up with the ever-changing home trends. I’m also an online reseller. Selling secondhand has become a passion of mine. Giving items a new life and a new home, along with making a positive impact on the environment, are just a handful of reasons I love to resell.”

Angela’s personal credo is: “Think positive and positive things will happen.”

Angela is available by phone at (336) 789-4472 or by email at angelaallen@homeinstead.com.

Kim Atkins Bruner Website Picture

Kim Atkins-Bruner, RN Supervisor

To Kim, her Home Instead co-workers are like family. “I like my job, and I look forward to coming to work,” she said. Kim has been with Home Instead since April 2012. She graduated from Surry Community College in 1992. Kim worked at Hugh Chatham Memorial Hospital for four years and at the Surry County Home Health Agency for 16 years. She has worked in home care for 25 of her 29 years in nursing.

Kim visits the clients’ homes. During each visit, she gathers information on each client’s specific needs and develops a personalized care plan. Kim does hands-on skills training with each CAREGiver. She works closely with Staff Coordinator Sharon Bledsoe to ensure every client receives a CAREGiver who will best meet his or her care needs.

Kim and her husband Benny reside in Dobson, North Carolina. She spends most of her time entertaining their teenage daughter Emily. Kim’s hobbies are cooking and shopping. She is an active member of Oak Ridge Baptist Church in Cana, Virginia. Her favorite Bible verse is: “I sought the Lord, and He heard me, and delivered me from all my fears.” Psalm 34:4 KJV.

Kim is available by phone at (336) 789-4472 or by email at kimabruner@homeinstead.com.

Sharon Bledsoe Website Picture

Sharon Bledsoe, Staff Coordinator

Staff Coordinator Sharon Bledsoe emphatically said, “I love this job.”

Why? “I am doing something for both the client and the CAREGiver. It is so rewarding when a CAREGiver is happy, and a client is happy,” said Sharon, who matches the Home Instead CAREGiver to a client in terms of needs, skills and personality.

For Sharon, RN Supervisor Kim Atkins-Bruner and Recruiting Coordinator Anne Collins, it is a team effort. “We work closely. I go into interviews with new CAREGivers and also observe some training to get a feel for the new CAREGivers. I need to know their skills,” Sharon explained.

“When you are scheduling, the thing I go back to if there’s a tough decision is, ‘What would you want for your family?’ You want everyone to feel good, the CAREGiver, client and family. I follow up with CAREGivers to see if they are happy.”

Sharon, who started with Home Instead in 2012 as a CAREGiver, also has served as the Client Care Coordinator and Recruitment Coordinator. She recalled: “On a normal day, I make sure my calendar is filled with CAREGivers who are in place with clients. I make sure vacations and call-outs are covered. Shifts range from a few hours to 24/7 team care.”

Sharon, a former CNA and an Activities Coordinator, has a strong background in service. “I’ve always loved seniors and feel drawn to helping enhance their quality of life,” said Sharon, who lives in Mountain Park with her husband David. “We have two daughters with wonderful sons-in-law. Our teenage granddaughter Saylor keeps us active because we attend her sports and activities.”

Sharon is glad God gave her a church. She attends Bear Creek Baptist Church with which she and her husband are very active.

Sharon’s inspiration is the King James translation of Proverbs 3:5: “Trust in the Lord with all thine heart; and lean not unto thine own understanding.”

Sharon is available by phone at (336) 789-4472 or by email at sharonbledsoe@homeinstead.com.

Anne Collins Website Picture

Anne Collins, Recruitment & Engagement Coordinator

Recruitment and Engagement Coordinator Anne Collins can draw on her personal experiences when she’s interacting with CAREGivers because Anne joined Home Instead in September 2015 as a CAREGiver, when she moved here from Leesburg, Virginia. Anne became the Recruitment and Engagement Coordinator in 2018.

Anne has multiple tasks in her administrative role. She is responsible for hiring CAREGivers and shares in their training. “I do the introductions with new clients and new CAREGivers as well as Quality Assurance phone and Home visits with our clients.”

Anne graduated from Shenandoah University in Winchester, Virginia, with a Bachelor of Science degree in Therapeutic Recreation and a minor in psychology. She spent eight years in Arlington, Virginia, working for Arlington County Parks and Recreation and at Arlington Hospital on the Acute Psychiatric Unit as a Therapeutic Recreation Specialist.

Anne resides in Pilot Mountain with her husband Randy. They have three adult children, Zach, Rachel and Sam, as well as a few pets. ‚Äč“About a year and a half ago, I adopted one of our late clients’ dogs, 10-year-old Bella. I had other dogs at the time, and Bella became part of the pack that also included two cats. I occasionally contact the client’s daughter to let her know how Bella is doing. Bella has adapted from being owned by an elderly gentleman to a family with lots of people and other animals.”

Among Anne’s favorite Bible verses is Isiah 58:11: “The Lord will guide you always; He will satisfy your needs in a sun-scorched land and will strengthen your frame. You will be like a well-watered garden, like a spring whose waters never fail.” Anne added, “To paraphrase, if God brings you to it, He will bring you through it.”

Anne is available by phone at (336) 789-4472 or by email at anne.collins@homeinstead.com.
Tonya Edwards Website Picture

Tonya Edwards, Office Coordinator

Office Coordinator Tonya Edwards has worn many hats at Home Instead.

Before moving to the Home Instead office in 2014, Tonya served as a CAREGiver for about a year. In June 2013 as a CAREGiver, Tonya was honored with the “To Us, It’s Personal” Award, which was named for the Home Instead motto. As the Office Coordinator, CAREGivers are near and dear to Tonya’s heart, and she assists them with concerns and questions whenever she can. “I check for accurate times and mileage and work on accounting issues,” she said.

But Tonya also does so much more.

Tonya finalizes billing and payroll, works with clients on their long-term insurance policies and coordinates military veterans’ care benefits while collaborating with the franchise’s Office Manager. “I also do ‘all other things’ as assigned,” said Tonya, who is often Home Instead’s first contact with the public.

Tonya always has had a compassionate heart.

“As a family caregiver, I stayed with my grandmother when she got sick. I took care of her at night for a couple of years. I would go to places with my grandmother, as well as running errands and doing housekeeping. Those were among basic Home Instead CAREGiver duties but only as a family caregiver. I was giving back to her the love and care she always gave to me,” Tonya said.

Tonya, her husband and their two children live in Mount Airy with their pet dog “Murphy.”

Among her favorite Bible verses, Tonya is especially inspired by the King James Version of Psalms 46:10, which says, “Be still, and know that I am God: I will be exalted among the heathen, I will be exalted in the earth.”

Tonya is available by phone at (336) 789-4472 or by email at tonyaedwards@homeinstead.com.

Our Team

Your Home Instead team in Mount Airy, NC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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