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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Forest Hills, NY.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Luisa Otero - Staffing Coordinator

Luisa Otero, Staffing Coordinator

​Luisa Otero brings her 25 years of Home Care experience to Home Instead. She is an expert in Client Relations and will take great care to match up your loved one with the perfect CAREGiver. Her solution based attitude along with her kindness and compassion will make your experience with Home Instead a positive one. In her personal life, Luisa is an Agent 4 Change and an advocate for Women’s Empowerment, specializing in Self-Worth in Relationships.
Team member Mildred

Mildred Johnson, Recruitment and Engagement Coordinator

Mildred has been in this industry for over 20 years and has hands-on experience in CAREGiving and client care. Originally from the Philippines she earned a Degree in Business Management and a Master’s degree from Ottawa University in Kansas in Human Resource administration and Healthcare Management. As such she has first-hand knowledge of the challenges CAREGivers face. She understands the importance of having an effective and supportive team. Which can make a world of difference in the lives of CAREGivers and Clients alike.
Mildred worked for Home Instead in Kansas for 4 years prior to moving to New York and joining Home Instead in Queens. Mildred’s primary responsibilities include screening hiring and training CAREGivers and ensuring that the CAREGivers meet Home Instead’s high standards. She also engages with the CAREGivers with a goal of low CAREGiver turnover.
In her personal life Mildred is the mother of a teenager, and that is her most important job. Being a mother means the world to her.
Mildred has the heart for seniors and believes in and has been making a difference in Seniors lives.

Our Team

Your Home Instead team in Forest Hills, NY possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community

-Care Client