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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Springfield, IL.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:

  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

Our Team

Your Home Instead team in Springfield, IL possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

About Us

Meet Our Team

Amy Best, Owner/HR Director

Amy Best, Owner/President

Amy began her career with Home Instead when she opened a franchise office in Jerseyville, Illinois in 2004. The Jerseyville franchise, which covers several counties, remains open under separate ownership. Amy co-founded our Springfield, Illinois office covering Sangamon, Christian, Logan, Mason & Menard counties with her cousin, Laura Carmody, in 2011.

Amy loves everything about this business! She considers it a great honor to be able to provide service to the seniors of our communities and really enjoys working closely with our Care Professionals & office staff members. Amy believes that gifted Care Professionals are the key to the success of Home Instead Senior Care. Amy has seen many changes in the home care industry in the last 13 years and is eagerly awaiting the innovations of the future.

Amy is a Carrollton, IL native and the proud mother of three children. She holds a bachelor's degree in Business Management with an emphasis in Human Resources. Prior to joining the HI organization she worked in Human Resources for Blue Cross and Blue Shield of Missouri and The Catholic Health Association of the United States, both located in St. Louis. In her free time Amy enjoys spending time with her family & friends, reading, fine dining, wine tasting & golfing.

Amy loves answering questions about Home Instead and looks forward to hearing from you.

Rob First, Executive Vice President

Rob First, Owner/Vice President

Rob was introduced to Home Instead when a family member needed home care services. He and his wife met with staff members and were immediately impressed with the company and the mission to provide distinctive care with a compassionate touch. With a bachelor's degree in marketing and minor in accounting and his experience owning a small business, Rob took on the financial duties of our franchise in 2014. In the spring of 2017 he and Amy became owners and he saw his role expanded to include business development, support and management.

Rob is married to Carol, who is a RN at Memorial Medical Center.  They have 3 children and one grandchild. Rob is active in his church, has served on a couple of non-profit boards, enjoys tutoring and can be frequently found on the golf course.

Darla Lambert, Client Care Coordinator

Darla Lambert, Director of Human Resources

​Darla was born and raised on her family's century farm in Missouri. She was blessed to spend time with her grandparents and loved the weekend sleepovers where she was quite a competitor in dominos with her grandparents and their friends. Darla is a graduate of Drury College. She worked in the television industry for 22 years before she realized she would rather make a difference in the life of one senior at a time instead of communicating to the masses.

Darla joined our Home Instead team as a part-time caregiver in October, 2017. She was initially impressed by the great reputation of Home Instead and is now proud to be part of a team that specializes in providing one-to-one care with compassion. In 2019 Darla accepted the opportunity to join our office team as the Office Assistant. Since then, she has also served as a Care Coordinator for our clients. Darla now works in our Human Resources department recruiting and hiring our Care Professionals.

When Darla isn't busy finding and interviewing the best Care Professionals in town, she can be found boating, fishing, reading or flea marketing.

Wendy Koke, Client Care Manager

Wendy Koke, Director of Client Services

Wendy discovered her passion for caregiving early while providing care for her mother who had many health issues. She later became a full-time caregiver to her grandmother for 5 ½ years while she battled Alzheimer's. Wendy joined our Home Instead team in January 2018 as a part-time Care Professional.

Wendy understands the importance of keeping loved ones safe at home. In addition to her caregiving experience, Wendy comes with a background of more than 20 years in sales & management. She has a enjoys working with families to create personalized care plans for their loved one.

She is married to Kevin and is the proud mom/step mom to 5 children & 1 grandchild . She enjoys spending time with family, going to flea markets & antique shops, cooking, gardening & evening snuggles with her "fur kids".

Sammy Roth, Client Care Coordinator

Sammy Roth, Client Care Coordinator

Sammy joined Home Instead as a part-time CAREGiver in March 2016. She accepted the Lead Care Professional position in early 2018, and then moved into her current Client Care role in December of 2019. Using her knowledge from these roles, Sammy is able to help families determine how our Care Professionals can help their loved one.

Sammy grew up in Springfield and earned a BS degree in Genetics from Iowa State University. After graduation in 2013 Sammy realized she wanted a more personal contact with people than a laboratory setting would allow and chose to continue her education. She earned a Master's degree in Public Health from Loma Linda University in California in 2015. Following graduation Sammy returned to the Springfield area to be closer to her family and soon found her way to Home Instead.

She enjoys cuddling with her 3 cats, Luna, Taffy and Milly as well as going to her fiancé Brad’s football and baseball games for the teams he coaches in the area. Sammy also loves to travel and is excited to explore more of the country as well as abroad with Brad. In addition, she is very connected to the community through her temple and teaches Hebrew on the weekends for 1st through 3rd graders.

Sammy finds everyday working for Home Instead to be incredibly rewarding! "It's honestly the best feeling to provide care to those who have cared for so many throughout their very full lives. Being able to listen to their stories and adventures makes it all worth it and I come to work feeling excited for what the day is going to bring."

Gina Meurer, Training and Retention Manager

Gina Meurer, Client Care Coordinator

Gina joined the Home Instead team in November 2018 following 25 years of clinical experience in a hospital setting. Her passion for helping families keep their loved one at home is rooted in her own experience of the care needed by her own mom.

Gina & her husband Brad have 2 children, Jacob & Leah. In her spare time she likes camping, traveling with her family, and refurbishing furniture.

Marsha Gorwill, Staffing Coordinator

Marsha Mohan, Staffing Coordinator

Marsha joined Home Instead as a Care Professional in 2012 and was soon recognized as a caregiver of the quarter in 2013. Prior to joining Home Instead, she used her CNA skills working in local nursing homes and providing private care for her father, who suffered from Alzheimer's, and her grandmother.

Marsha enjoys working in staffing and scheduling at Home Instead. She works hard to match our Care Professionals with clients and prides herself on finding the perfect pair.

When not working she can be found riding her horse or motorcycle or enjoying the company of her four children, 10 grandchildren and four great-grandchildren.

Lucky

Lucky Miles, Training and Retention Manager

Lucrethia "Lucky" was born in St. Louis, MO and came to Springfield in 2018 to help take care of her sick relative and decided to stay. She started with Home Instead in March of 2019 and then in early 2022 moved to her current role as Training and Retention Manager. She brings 30 years of customer service including 7 years of onboarding training and refresher courses to this position.
She is a mother of 3 daughters and a grandmother of 3 grandchildren. She studied at Vatterott College where she obtained her Associates Degree in Computer Technology.
In her down time, she enjoys watching basketball games, listening to music, shopping, and diamond painting.

Kayla resized

Kayla Richards, Client Care Assistant

Kayla began as a Care Professional with Home Instead in December of 2020. She has a passion for helping others and especially seniors. She was quickly promoted to her current role in the office, but she still enjoys caregiving on weekends and as needed. 

Kayla is a Central Illinois native. She grew up in Athens and currently lives in Chatham. She enjoys spending time with her two sons. In her free time, she plays on a local Bowling League and loves to travel.
mara

Mara Best, Administrative Assistant

Mara grew up with Home Instead, as both her parents own Home Instead franchises. She is no stranger to home care and has witnessed it firsthand with her grandmother. Mara brings a degree in Communications to her position here at our office. She is eager to put her knowledge of social media to the test and learn a variety of new skills. Mara enjoys greeting all the Care Professionals that come to visit. In Mara’s spare time she enjoys photography, time spent with family, and walking her Corgi, Addy.

Carol First edited

Carol First, RN, BSN

Carol is a Springfield, Illinois native. Her first experience with Home Instead was when she was seeking help providing care for her mom. She was so impressed with the Care Professionals and staff that when a position was available she encouraged her husband Rob to join our team.

Carol continues to work at Memorial Medical Center, where she admits that the senior population is her favorite. Carol states "I lost my only grandparent when I was very young, so I'm always happy to spend time with seniors. I love the stories!"

Carol has been involved with teaching medical staff for many years. She officially joined our Home Instead family in 2018. She really enjoys her role overseeing the hands on training of Care Professionals and consulting with the client care team on an as-needed basis. When she's not working Carol loves spending time with family, friends and the flowers in her garden

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