Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in Norwood and Milton, MA have to say about Home Instead!
November 2, 2022
- Posted by Saratoga
"Melissa and Rose Annie provide daytime support of my 75 year old sister who lived in our parents’ home. They both provide personal care, laundry services, help with dressing, kitchen organization. However their level of social support and attention has by far been of enormous help in brightening each day that they are with our sister. Having very limited mobility, she is restricted to primarily the home. They brighten each day for our sister as they provide the routine care expected. Both Melissa and Rose. Annie have been reliable, stable and on -time each day - each week. There were some care-providers initially who did not continue to work with our sister and apparently left the agency. Home Instead apologized for their inability to sustain a commitment to serve in this role and for the missing days that occurred. However within a very short time a new care-provider was identified by Home Instead and a new relationship commenced."
August 17, 2022
- Posted by Nancy B.
"Fantastic loving and caring people. My relative has Alzheimer’s/dementia. She is ALWAYS on time. Whenever Home Instead person arrive, we know that she’s in good hands. Our person is the best Ive known. She’s become a friend/caregiver all rolled into one. We all love her. She is very hands on which is exactly what my relative needs. She’s kind, loving, patient and understanding!!"
July 25, 2022
- Posted by sandy for Isabel
"My mother has been a client of Home Instead for a few years now. The agency does a great job communicating with me and assigning quality caregivers to my mother. Her homemaker now, Alison, has developed a caring relation with my mother and she looks forward to her visits. She is punctual and reliable. Having a responsible and dedicated caregiver for my mother is a huge relief to my sisters and I...and of course, to my mom."
- Posted by Sandra O.
"Alison has been working with my mother for over a year. She is reliable and dedicated. My mother looks forward to her visits. Alison not only does what she needs to for my mother but goes above and beyond. She has developed a great relationship with her. I can't thank her enough."
- Posted by Kathleen L.
"Diana W. Is a fabulous care giver! Welcoming Diana into our extended family as a superior caregiver has been easy. She is always on time and so very thoughtful in her care for my mother. Plus, she is a fun person with great conversation."
July 20, 2022
- Posted by krl
"We have three fabulous caregivers for my mother. Diana W, Paige G. And Ketchyne P. They provide care for my mom and enjoy being with her. They are prompt, fun, and professional. They have helped us keep my mother home where she wants and deserves to be."
- Posted by Kala D.
"I do not have enough positive words to accurately review Home Instead. It may take a village to raise a child, but it takes more than that to care for our most vulnerable. There is absolutely ZERO chance that we could care for our aging, ill father on our own. The folks from Home Instead have been amazing. Skilled, knowledgeable, caring, strong, patient (especially with the myriad of personalities and egos in the room at any time).. they bring with them a sense of calm confidence that any problem can and will be solved. They have all been great, but Juliet in my mind is a care giving goddess! I very highly recommend this company. It’s such a hard time of life, but they make it so much easier than it would be without them. A+++"
- Posted by Ed L.
"We’ve been using Home Instead for my mother’s care for about four months. Eloise and Naomi have been fantastic. In addition to their attentive care, they have been very supportive and offered her companionship."
- Posted by Carol L.
"My mothers caregiver Valerie is wonderful, she is always willing to help with whatever needs mom may have. We love having a set schedule so we can coordinate her appointments when Valerie is here to drive her. The agency staff have been amazing, they call periodically to see how things are going. When we've reached out to them they are very quick to respond and are very accommodating when we have had to make scheduling changes. Home Instead has made this transition much easier for mom and the family to navigate!!"
- Posted by Cathy N.
"We have had wonderful care for our Dad by Home Instead. There are a few names that stand out for going above and beyond. Brenda, Maureen, Terry they are outstanding! They have all been great but I needed to recognize them."
- Posted by lisafeldman
"We absolutely love Home Instead! Our care giver, Antoinette, goes above and beyond to make sure our mother is so well taken care of! Antoinette's attention to detail is unsurpassed. The team at Home Instead is wonderful, too, always there to support us when we need extra help on weekends, after hospital visits, etc. They are heaven sent!"
- Posted by Barbara P.
"Alex Rubio is the best caretaker! She cared for my parents until their peaceful passing; providing compassionate, personalized care. I highly recommend her and would give her 10 stars if I could ❤️"
- Posted by Elisabeth S.
"I'm so grateful Home Instead has been able to help my parents. We especially love Guerline - responsible, smart and caring. She is a gem!"
- Posted by John H.
"Home Instead did a great job matching a caregiver to my mom. They have created a great bond and we are very blessed to have her in our home. The staff at Home Instead have been great to work with and are always willing to assist. Great people and it’s been a great experience!"
- Posted by Gretchen S.
"Very happy with the attention given to our family member for over 10 years."
- Posted by Jack O.
"We were very impressed with the responsiveness, professionalism, and genuine heartfelt care of Home Instead. We were grateful for the caliber of home health professionals -- they were caring, experienced, loving, hard-working and compassionate. In addition, everyone in the administrative roles (scheduling & billing) at Home Instead were equally courteous, caring and hard-working. We would highly recommend this organization based on the care provided to our loved one."
- Posted by Paula D.
"I can't say enough about the caregivers from Home Instead Senior Care. We brought my mom home for hospice and the Home Instead Caregivers worked 24 hours a day with me to care for my mom in her final days. Their kindness and loving ways shined through to me and my family in a very big way. We couldn't have done it without them. I want to give a big shout out to my "A" (Angel) Team of Yvette, Daphnee and Shirley. They quickly understood what needed to be done to help not only my mom but me as well. I knew the days that this team was on were the days mom and I got the most care. I was able to sleep at night knowing that Shirley was in charge. That helped me get through the day time hours. I would highly recommend that anyone looking for in home caregivers for their family member choose Home Instead Senior Care. I am so glad that my family and I did. Thank you so much. I will never forget all that you did to get us through this difficult time."
- Posted by Cynthia P.
"Daphnee JN-Paul was a gift from heaven to my mom and to our family. I will never forget my mom looking up with gratitude at Daphnee at she so loving fed her ice cream, or brushed her hair, or rubbed cream on that magic spot on her face. Her thoughtfulness and kindness to my mom went beyond a job well done to a gift. I will never forget her!"
- Posted by Bruce C.
"After a major surgery, I hired Carolyn from Home instead as a caregiver. In addition to impressive academic credentials and work experience, she is also a very thoughtful and nice person. Being in a high risk group, I appreciate how carefully she has followed the pandemic guidelines. Over the past year, she has helped me with cleaning, laundry, shopping and appointments, We also focused on getting rid of clutter and better organizing. The house has never looked better. I greatly enjoy our conversations. I feel blessed to have her as a caregiver."
- Posted by Deborah C.
"I want to commend Bernadette for her wonderful caring, understanding and respectful way that she treated my parents. She was very responsible and reliable. She took the time to get to know and understand my parents whose individual needs were very different. She also very good communicating with me. She would let me know what they needed and how they were feeling both physically and emotionally. I never had to worry when Bernadette was there."
- Posted by LCH H.
"Our carer was patient, helpful and on time. We were so appreciative of her care. Home Instead was responsive and thoughtful in setting us up."
- Posted by Monique S.
"I would like to congratulate you for the great job Laurie B. is doing at the Walpole COA (Wheel of Fortune) for the seniors. Her positive attitude and radiant personality are a source of energy that keeps the game going. Laurie has that rare knack of making all the game participants "winners", and her cheerleading, vibrant personality is contagious, and makes the game more enticing.. It is with great anticipation that we look for every Tuesday morning. Thank you Laurie for a job well done, and for making us feel young again."
- Posted by Dorothea A.
"I help a blind person to get help with home instead and they are receiving good help. The help is efficient and extremely helpful."
- Posted by Ginny & Mary
"Mary's family are so very pleased with the office staff for so delightfully providing conscientious, efficient, capable and kindly loving caregivers. All of the caregivers [ regular and substitutes] come to the house on time, are very attentive to Mary and the family needs and seemed to have bonded well with all of us.Home Instead, Norwood has always been on top of the substitute arrangements so that they are always available in a timely manner. We are pleased with our choice of Home Instead and especially pleased with all of the caregivers."
- Posted by D.C.
"The staff is very caring and flexible with scheduling. The caregivers have been very kind and thorough and communication Has been key"
- Posted by Stephanie S.
"Home Instead is our guardian angel on earth. We needed to utilize their services during a very difficult time in our mother's life and they were a game changer. Their compassion and attention to detail is something that can't be taught or coached. These were unchartered waters for us and they helped us every step of the way. They seemed to know what we needed and were always helpful with suggestions that would benefit our mom the most. I can't say enough about Brenda in the office - she made us feel at ease and had a gentle approach to handling all of our needs. Her devotion to her job and those she's responsible for is remarkable. She was extremely easy to work with and always met and exceeded our needs. Especially ensuring that she placed the right caregivers to assist our mom. She's someone you'd want as a close friend and her loyalty to her profession and clients is praiseworthy. Shirley was one of our primary caregivers and she is everything that Brenda is - caring, loyal, gentle and experienced. She had an approach with our mom that was soothing and trustworthy. We will forever be indebted to them and Home Instead for helping us during a very difficult transition. My family and I were at peace knowing mom was well cared for. We are eternally grateful."
- Posted by Elaine
"The staff is well trained and everyone is so nice. The billing is organized. No criticism whatsoever! And that's from an old lady who knows where it's at!"
- Posted by Roma
"I am so happy to have Home Instead in my life. Without you guys I could not live independently! Jeannie and everyone in the office is so positive!"
- Posted by Barbara
"I was extremely happy to get to know you folks and especially Carolyn. I would love to continue with Carolyn's help, but none of my numbers won the lottery. Nevertheless, I have many, many happy memories about the time I spent with Home Instead in Norwood. Thanks to all of you."
- Posted by Carol W.
"I get help with laundry, cleaning out closets, unpacking groceries, spring cleaning, recycling."
- Posted by Leigh D.
"They are very professional and helpful, and the caregivers are very kind."