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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Waterloo, IA.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Candy & Kevin Diercks, Owners

Candy & Kevin Diercks, Owners


We are Franchise Owners Candy and Kevin Diercks. After working with clients everyday in the insurance business, Candy soon recognized the growing need for in home care for aging adults. We were introduced to Home Instead Senior Care in early 2006 by family who were franchise owners of the Quad Cities Office. We immediately fell in love with the Home Instead's passion and desire to be your trusted in-home care agency, and their commitment to helping your family keep your aging mother, father, grandparents or friends in their home as they grow older.

Since Opening our doors in January of 2007 we strive to providing the best caregivers and be the most trusted source of companionship, medication reminders, personal cares and in-home care for seniors in our service area of Black Hawk, Bremer, Grundy, Butler, Buchanan and Fayette Counties.

We greatly appreciate you viewing our website and would love to be the Company you entrust taking care of you or your loved ones.


Candy & Kevin

Zach Diercks, General Manager

Zach Diercks, Owner

Zach was born and raised in Waverly, Iowa just north of Waterloo, Cedar Falls. Zach has been married to his wife Brittney for 15 years, they have two beautiful, fantastic children Jillian and Jhett. He enjoys spending time with his family, being outdoors, and watching and coaching Jillian and Jhett in their favorite sports. 

Zach has been involved with the family ran business since opening in January of 2007. Zach loves meeting and helping families and seeing a smile of joy on the face of his clients when they recieve the little bit of help from our wonderful CAREGivers.

Team member Jamie

Jamie Cole, Service Coordinator

Jamie operates as our Office’s Service Coordinator.  She works with our CAREGivers and clients daily to keep the schedule running smoothly.  Her previous roles as Training Coordinator and Quality Assurance Coordinator have allowed her to build strong relationships with our CAREGivers, clients, and their families.  Having always worked in the healthcare industry, Jamie understands the importance of having a good relationship between CAREGivers and clients. She prides herself on making the best matches when building schedules.  When Jamie is not working her magic in the office you can find her at the gym, spending time with her family, and enjoying the outdoors with her fur baby Squirt.

Team Member Ashley

Ashley Olson, Recruitment and Engagement Coordinator

Ashley is our Recruitment & Engagement Coordinator. She works to recruit, hire, on-board, and welcome the best new CAREPro’s to the Home Instead family. Her previous background has been in management, human resources, and training. Ashley knows the importance of our CAREPro’s and works with them to ensure their needs are being met from an engagement and retention standpoint. When Ashley is not in the office she enjoys camping, kayaking, and spending time with her husband/family and her beagle named Chase.

Our Team

Your Home Instead team in Waterloo, IA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Care Jobs
Home Instead Caregiver wearing mask reading newspaper with senior man at home


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