About Us:
Home Instead is a leading provider of in-home care services for seniors, dedicated to enhancing the quality of life for our clients and their families. With a commitment to personalized care and compassion, we strive to create an environment where seniors can age with dignity and independence in the comfort of their own homes.
Job Description:
Home Instead is seeking a dedicated and compassionate individual to join our team as a Veteran Care Coordinator. This unique position is specifically designed to provide support and assistance to veterans and their families in accessing the care and services they need.
Primary Responsibilities:
- Service Inquiries and Consultations: Conduct service inquiries and care consultations using our consultative sales approach, ensuring that potential clients fully understand the services we offer and how they can benefit from them.
- Client Assessment and Care Planning: Meet with referral providers, potential clients, and their families to conduct comprehensive assessments of their needs. Develop personalized care plans that address individual requirements and preferences.
- Ongoing Communication and Follow-ups: Maintain regular communication and consistent follow-ups with potential clients and families who have yet to commit to our services. Address any concerns or questions they may have, providing reassurance and support.
- Coordination of Care: Collaborate with other team members to coordinate various aspects of a client's care, ensuring seamless delivery of services and support.
- Client and Care Pro Introductions: Facilitate introductions between clients and our Care Pros, ensuring that both parties feel comfortable and informed about the caregiving relationship.
- Quality Assurance Visits: Plan and execute a schedule to ensure that each client receives at least one quality assurance visit every 45 days. Recognize opportunities to modify service plans to better support clients' ongoing needs.
- Record Keeping: Create and maintain accurate client records, documenting all quality assurance meetings and ensuring compliance with established standards.
- Conflict Resolution: Document and create action plans to resolve conflicts between clients, family members, or Care Pros, promoting positive relationships and effective communication.
- Adherence to Company Values and Policies: Reflect the core values of Home Instead and adhere to all company policies, procedures, and business ethics codes. Ensure that these standards are communicated and implemented within the team.
Secondary Responsibilities:
- Participation in Care Pro Meetings: Attend all Care Pro quarterly meetings to stay informed about organizational updates and best practices.
- Regular Attendance and Family Education Sessions: Maintain regular attendance to fulfill job responsibilities and conduct family education sessions as needed to support clients and their families.
Qualifications:
- Previous military service or experience working with veterans is highly preferred.
- Strong interpersonal and communication skills, with the ability to empathize and build rapport with veteran clients and their families.
- Knowledge of VA benefits and resources is a plus.
- Excellent organizational and problem-solving abilities.
- Compassionate and patient-oriented approach to caregiving.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in basic computer skills and willingness to learn company-specific software.
- Competitive Wage
- Health Insurance
- Paid Time Off
- Performance Bonuses
Equal Opportunity Employer:
Home Instead is an equal opportunity employer, dedicated to fostering an inclusive and diverse workplace environment. We encourage individuals of all backgrounds and identities to apply.