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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Ben Noble, Franchise Owner

Ben Noble, Franchise Owner

Connect with Ben on LinkedIn

Ben is the proud owner of the Central New Hampshire office which has been serving seniors since 2005. The Home Instead mission is personal to Ben because he saw how important it was to his Grandma Sara to be able to live in her own home until she was 100 years old. Ben enjoys providing top quality home care to aging adults so they can stay in their homes just like his grandmother. Prior to owning this Home Instead franchise Ben served seven years on active duty as a U.S. Navy Supply Corps officer. Ben graduated with an MBA and in his free time enjoys rooting for New England sports teams, reading, and traveling.

Andrea Williams, Director of Operations

Andrea Williams, Director of Operations

Connect with Andrea on LinkedIn.

Andrea oversees the successful operation of the day to day business. She focuses on a smooth delivery of services and employment experiences through close supervision of those key aspects of the business while driving overall efficiency and managing change. She leads a team of caring individuals who help families navigate the many issues that involve caring for your loved ones. She is dedicated to the guidance and development of her team and acts as a driving force for our mission and vision. Andrea also oversees our digital marketing. She holds a Master's in Business Administration with a concentration in Marketing.

Michael Hooper, Director of Case Management

Michael Hooper, Director of Case Management

As the Director of Case Management, Mike oversees our Quality Assurance Department. He is responsible for ensuring that your experience is exceptional. Mike works with clients, their families, CAREGivers and our internal support team to make sure that we are always delivering the highest quality of service. He conducts home visits with our clients and communicates regularly with families and CAREGivers to ensure the plan of care is appropriate as the client's needs changes. He has worked extensively with clients, families and inter-disciplinary teams on developing safe and realistic discharge plans that have allowed people to return to the community from skilled nursing and rehab settings. Mike provides education to clients and families on resources available in New Hampshire and connects them with area agencies in their community to ensure the best long-term outcome possible.

Samantha Murch, Quality Assurance Case Manager

Samantha Murch, Quality Assurance Case Manager

Samantha initially began her relationship with Home Instead Senior Care as a CAREGiver for our clients in 2017. In 2019 she joined the Home Instead office team as our Quality Assurance Case Manager supporting clients and families. Sam's natural advocacy and people skills come in handy as she also trains and supports our personal care staff and provides ongoing quality assessment visits for our personal care clients. She came to us with 13 years of care and coordinating experience with the developmentally disabled population in MA and NH.

Caitlin Cawley, Home Care Consultant

Caitlin Cawley, Home Care Consultant

Caitlin works to ensure that seniors are able to stay at home safely and that hospitals and rehabilitation communities are able to keep readmissions low. As an advocate and resource for families, Caitlin is always pursuing education and opportunities to address the growing needs within the senior community. She is empathetic to the challenges faced in caring for your loved ones. With many resources at hand, she can provide families the support needed to keep seniors engaged, safe and independent in their homes. Caitlin works collaboratively with our Community Relations Coordinator to deliver our community education programs and maintain provider relationships!

Molly Wyeth, Employee Relations Coordinator

Molly Wyeth, Employee Relations Coordinator

Molly is responsible for the retention of our CAREGivers. As the Employee Relations Coordinator, she oversees the communication and engagement of CAREGivers through effective development, goal setting, surveying and problem resolution techniques. She coordinates with the scheduling department to ensure proper staffing for client's needs and maintains relationship touch points with each CAREGiver throughout their employment, providing guidance and support along the way. Molly holds a Master's degree in Organizational Management.

Nicole Wadsworth, Office Coordinator

Nicole Wadsworth, Office Coordinator

Nicole Wadsworth is responsible for the coordination of our Home Instead office. She is the first impression to all who call our office or enter our door. She works closely with every department. The function of all client scheduling as well as overseeing assignments of new clients. She works closely with our case managers and home care consultants to ensure proper CAREGiver match and to strategize each new client's schedule. She directs our Advanced Scheduling as well as internal operations related to availability and overtime. Nicole makes quality assurance calls to clients to ensure that services are meeting our client's needs and she has the ability to ensure that necessary changes to the client assessment are made.

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Micaela Holland, Scheduling Coordinator

Micaela is our Scheduling Coordinator overseeing all of our client schedules as she pairs just the right fit CAREGivers to our Clients! She enthusiastically helps our clients and our CAREGivers with their scheduling needs! Micaela works collaboratively with our Case Managers and Home Care Consultant to ensure proper CAREGiver match and strategizes each new client schedule.  

Annelise Walker, Scheduling Coordinator

Annelise Walker, Scheduling Coordinator

Annelise is our Scheduling Coordinator overseeing all of our client schedules as she pairs just the right fit CAREGivers to our Clients! She enthusiastically helps our clients and our CAREGivers with their scheduling needs! While talking with CAREGivers throughout her day, Annelise provides support and direction to them while collaborating with each client team to ensure that communication flows smoothly to all involved. Annelise enjoys spending time with her family and teaching equestrian.

CAREGivers

CAREGivers

Home Instead CAREGivers are the foundation of our company. They are the first line of service which is why we pride ourselves on only hiring the most experienced and qualified CAREGivers in the industry. We go above and beyond the hiring requirements mandated by the state when screening our caregivers. Caregivers are thoroughly screened before hiring through a state wide criminal background check, a national criminal background check, Bureau of Elderly & Adult Services Abuse check, DMV checks, previous employment and reference verification, and drug tests.

We employ a wide range of caregivers to fit our clients individual needs. These CAREGivers provide caring companionship and quality personal care while encouraging independence. We have CAREGivers who are experienced in handling advanced chronic diseases such as Alzheimer & dementia, Parkinson's, Diabetes and COPD. Our caregivers are experienced in assisting with colostomy, urostomy, and oxygen. They receive support from our office team 24/7.

We provide initial training that offers over 50 hours of unparalleled education as well as monthly continuing education training. Our goal is to keep them informed with the latest care advances. Our Life Journal is the centerpiece of our training program in an effort to keep our clients independent in their homes for as long as possible.

All of our CAREGivers share a common desire to make a difference in the life of a senior.

lucy

Lucy Lambrou, Bookkeeper

Lucy has been with Home Instead since February 2020.  She handles our accounting functions including client and VA billing.  Lucy came to us with many years of bookkeeping and accounting experience within small manufacturing and service-related companies.  She holds a Certificate in Accounting.

Pattie Hayes, Learning and Development Coordinator

Pattie Hayes, Learning and Development Coordinator

Pattie is responsible for the execution and organization of Alzheimer's training programs for CAREGivers. Known for her abilities as an innovative educator and organizer, she works with caregivers, family members and community professionals to provide education in order to ensure the continued excellence in dementia training that Home Instead is recognized for globally. Pattie is a Certified Dementia Practitioner, and has experience supporting those affected by Alzheimer's and other dementias.

Academy of CAREGiver Excellence

Academy of CAREGiver Excellence

Each quarter we choose a recipient for the Academy of CAREGiver Excellence (ACE) award. The ACE Award is given to a CAREGiver that builds trust, takes the lead and shares their heart.

This quarter, our ACE recipient is Barbara G. Barbara exhibits all three of our guiding principles- Build Trust, Take the Lead, Share Your Heart. She has gone above and beyond to improve the quality of life for her clients. Barbara has a skill set that allows her to work with clients that have varying needs and challenges. Her dedication to living Home Instead really shines through all her interactions with the office staff, clients/families and other CAREGivers. Barbara always demonstrates that providing extraordinary care has a lasting effect on her clients and their ability to live their best life at home.

Barbara is said to be knowledgeable, exhibits enthusiasm, and dependable. Since joining us in August of last year, Barbara has worked over 1,700 Hours!

On-Call Supervisor

As we answer the telephone 24 hours a day to ensure that all Client and CAREGiver needs are met in a timely fashion, our On Call Supervisor may be one of the friendly voices that you hear after regular business hours, on the weekends or during holiday hours when the office is otherwise closed. We're happy to assist any and all Client & CAREGiver needs while on-call. 

Our Team

Your Home Instead team in Manchester, NH possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community