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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Conway, AR.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Heather Henderson 1

Heather Henderson, Director of Operations

​Heather coordinates all needs of our offices in Conway and Russellville. She has been a part of the Home Instead team for several years and uses her vast knowledge to assist the administrative assistant, scheduling, billing, and Human Resources departments. Heather’s involvement in these various departments allows her to provide exceptional support and show sincere appreciation to our office staff, CAREGivers, and Clients.

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Jade Pinard, Recruitment/Retention and Training

As Training Coordinator, Jade is responsible for the execution and organization of all training programs for our CAREGivers. As our most tenured employee, Jade has worked as a CAREGiver, scheduler, biller, and now training coordinator. Jade gives our CAREGivers all the tools and education they need to provide the safest and most exceptional care in Central Arkansas.

Krystal Brewer 1

Krystal Brewer, LPN, General Manager

As the General Manager, Krystal is responsible for a variety of duties for the recruitment of CAREGivers. She spends her time recruiting, screening, and hiring the highest quality CAREGivers in Central Arkansas. Krystal has an eye for excellence and is always looking for compassionate and professional CAREGivers to join our Home Instead team.

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Mark Fry, Home Care Consultant

As a Home Care Consultant, Mark maintains ongoing client relationships and troubleshoots any situation that may need extra attention or care. During Mark’s visits he identifies potential safety hazards in the home, assesses their equipment needs, and addresses any concerns the family may be facing. With patience and compassion, Mark can help alleviate many of the stressors our clients are facing.

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Lesa Smith, Director of Client Care

As Director of Client Care, Lesa goes out into the community to meet potential clients and educate them on the services that Home Instead offers. Also, she ensures that our services meet the needs of future clients. Lesa assists families to develop a plan allowing their loved one(s) to remain independent for as long as possible. Lesa meets with prospective clients to answer their questions and address their needs, introducing the new CAREGivers to the clients, and arranging with staff coordinators to ensure quality care for clients. Her experience and attention to detail has made her an essential member of the Home Instead team.

Contact Lesa

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Shanna Guthrie, Scheduling Coordinator/Billing Specialist

As Scheduling Coordinator/Billing Specialist, Shanna is responsible for managing both Client and Caregiver schedules. Finding the perfect caregiver for each client can be a challenging task, but Shanna makes it look easy. She spends a great amount of time on the phone with CAREGivers and Clients, addressing any concerns and making sure all parties are satisfied.

Taylor Crawford 1

Taylor Crawford, RN, Nurse Supervisor and Client Care Coordinator

Using her experience as a Registered Nurse, Taylor determines each individual client’s needs to provide solutions and create a tailored service plan. She is responsible for visiting with our existing clients, addressing any potential safety hazards in the home, and educating clients/CAREGivers on our safety standards. Taylor is very knowledgeable and is a major asset to our team.

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Dawn Slye, Staffing Coordinator

Dawn has worked with Home Instead as a CAREGiver for several years, and we are excited to have her join our office staff. She was Administrative Assistant and now Dawn is our Staffing Coordinator and manages both Client and Caregiver schedules.  She is very versatile and a great asset to the team.

Dan Fry

Dan Fry, NP, Business Consultant

​Dan and his wife Gail formerly owned Home Instead of Conway, AR. After owning and running our office for 15 years they decided to sell their franchise to their son, Paul. With years of experience and infinite wisdom, Dan is a fantastic advisor and consultant. Without all of his hard work we would not be where we are today.

Autumn H

Autumn Hatcher, Administrative Assistant

As Administrative Assistant, Autumn is responsible for answering the office phone, assisting our office staff with a variety of duties, as well as being a resource to our clients and CAREGivers.

Our Team

Your Home Instead team in Conway, AR possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Testimonial

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