Meet Our Team

At Home Instead, our mission is ​to enhance the lives of aging adults and their families. And we confidently envision a future where all people could age with greater hope and success. Every day we strive to make that mission a reality with every life we are privileged to touch. We really mean it when we say 'To us, it's personal'

Our Core Values:

• Honor God in All we do

• Treat each other with dignity and respect

• Encourage growth in ourselves and our CAREGivers

• Build value in our service to the seniors in our community

We build value by:

• Valuing each other, trusting each other, and trusting the Home Instead way
• Being responsive to all client inquiries, and being helpful and courteous with our potential clients
• Accommodating the needs of our clients and their families
• Communicating effectively...in the office, with our clients, and with our CAREGivers
• Providing exceptional care to the seniors we serve

Mechelle has been the the President and Owner of the Houston Home Instead office for 9 years, serving clients in central Houston with the utmost quality and care. Mechelle has had a passion for seniors and for helping others since she was a young girl and it is that passion that led her to Home Instead. Mechelle took a leave of absence early in her career to personally help care for her great-grandmother during the last few months of her beautiful 92 years of life and recalls that time as one of the most rewarding experiences of her life! "I count it an absolute blessing and privilege for our Company to have the opportunity to provide service to our clients." It is in this spirit that Mechelle seeks to nourish relationships between clients and CAREGivers, as well as between CAREGivers and our office staff.

It is Mechelle's responsibility to ensure that the company maintains and follows its primary mission which is to provide quality, affordable non-medical in-home care to seniors which allows them to remain living independently in their own homes for a longer period of time. Mechelle is dedicated to ensuring the highest standards of care for all clients and ensuring that guidelines and regulations of the Home & Community Support Services License issued by the Texas Department of Aging & Disability Services are followed.

Mechelle is a lifelong Texan and graduated from Stephen F. Austin State University in 1987 with a degree in Accounting. She moved to Houston in January 1988 and started her career in the energy sector with Tenneco Energy. She earned her Certified Public Accountant's license and later joined PricewaterhouseCoopers where she served clients in numerous industries. Mechelle formed Minter Consulting in 2002 and served clients in that capacity until becoming a Home Instead franchise owner in 2013.

Mechelle enjoys travelling and lives a blessed, busy, active life with her husband, David, and two sons, Cayman and Laysan.

Home Instead's Client Care Coordinator, Kel, is the first point of contact for clients and their families. She is responsible for conducting initial care consultations, as well as ongoing communication with clients and client families. Kel also oversees our Quality Assurance Program and performs supervisory visits to ensure client needs are met with the highest quality of care.

Our Staffing Coordinator understands the importance of the client-CAREGiver relationship. And Leah works hard to ensure all scheduling needs are met and to find the perfect CAREGiver for each client. The Staffing Coordinator also works very closely with our Client Care Coordinator to maintain good communication between families, CAREGivers, and clients.

Kelly is the Recruiting and Engagement Coordinator for our office. In this role, she is responsible for recruiting, interviewing, hiring, supervising, and engagement of our amazing CAREGivers. Kelly is also responsible for providing ongoing training classes to help our CAREGiver maintain and enhance their skills.

The entire Home Instead staff is dedicated to our mission to change the face of aging. We do this by serving seniors in our community with the highest level of professionalism and care. Our CAREGivers are compassionate, hard working and trained to provide the quality of service you expect for your loved one. And our office staff is ready, willing and able to assist you...whether you simply need information on our services, or have an urgent need for a family member. ​So no matter who you speak with at Home Instead, you can and should expect a great experience with a personal touch.