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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Lisa Wiedemann MS, OTR -  Franchise Owner/President

Lisa Wiedemann MS, OTR, Franchise Owner/President

Lisa Wiedemann founded the Home Instead Senior Care office in Williamsville, NY in November of 2004. Lisa brings 30 years of experience working with geriatric population. She earned her Bachelor’s and Master’s Degrees in Occupational Therapy from D’Youville College. Her experience ranges from working in an acute medical rehab hospital in central California, to being employed as the only full time Occupational Therapist at a major home care company in downstate NY running two counties, to teaching at the college level for four years. She has been very active in local organizations, like the WNY Chapter of the Alzheimer’s Association serving on the Programs and Services committee as well as the Education committee since 2005. Furthermore, she served for 10 years with the Board of the Amherst Senior Transportation Services and was Vice President for 3 1/2 years looking for ways to improve transportation in her community. Lisa is also a member of Erie County Caregiver Coalition since 2005 and is an active member of WNY’s Network in Aging presently serving on the Communications Committee.

Lisa also knows firsthand what it is like navigating the healthcare system since her mother was diagnosed with Parkinson’s disease over 25 years ago. Her mother was a longtime client of Home Instead Senior Care and was the inspiration for starting the business. Her Mom raised seven children alone while working as a registered nurse at a local hospital but her mom's disability forced her to leave as well as give up her driving. Further, Lisa's only aunt was also a long term client of Home Instead suffering from Parkinson's Disease. Both Lisa's aunt and her mom passed within one month of each other in 2016.

Lisa loves being with and being able to work with her husband Eric. Their son, Carl who had grown up alongside the business, is a recent graduate of the University of Buffalo.

Eric Wiedemann, PsyD - Franchise Owner/Chief Operating Officer

Eric Wiedemann, PsyD, Franchise Owner/Chief Operating Officer

Eric joined Lisa full-time at Home Instead Senior Care in 2006. He earned a doctorate in clinical psychology in 1996 from the California School of Professional Psychology in Fresno, California specializing in cognitive behavioral therapy. Following that, he spent many years practicing psychology full-time in public service and in the private sector. Eric continues to maintain a part time consulting psychology practice. Eric is also a proud veteran of the United States Navy where he served four years active duty as an Intelligence Specialist.

In addition to his responsibilities at Home Instead, Eric is very active with the local chapter of the Alzheimer’s Association! He has served as their Board Chair from 2011 through 2014 attending and helping with many events & programs over the years along with the collaborative efforts that coincide with assisting in governing the strong local WNY chapter. Over the years, he helped at several of the local Walk to End Alzheimer’s throughout Western New York; from assisting at 4 local walks in the greater WNY area in 2014 to helping in the early hours in the morning setting up tables in the pouring rain. Eric currently serves on the board and is active with the Character Council of WNY. And if that wasn’t enough, he also serves in his local Catholic parish community on the Parish Council as Secretary.

Lisa and her husband Eric are proud to represent on a local level the caring and love that the Home Instead Senior Care model brings. The goal of our Williamsville office is to serve the unique needs of each of our clients as if they are our own family. Caring is what we do. It is what we love! We would love the opportunity to get to know you! Contact us today if you have questions or concerns about home care for your loved one and we'll help you work through the decision-making process.

Rachel Hauser, MBA - Human Resources Manager

Rachel Hauser, MBA, Human Resources Manager

As our recruitment and retention coordinator Rachel is responsible for handling employee relations, conducted investigations, coaching, counseling, and exit interviews. She also develops, prepares, and administers personnel policies and procedures for all of the employees at our location. An important part of Rachel’s position is administering new hire orientation and on-going employee education program. Rachel helps us to hire the best CAREGivers that we can to make help put the families at ease knowing they have quality CAREGivers taking care of their loved ones.

Rachel graduated from Niagara University with her Master’s in Business Administration with concentrations in Human Resource Management, Strategic Marketing, and Strategic Management. During her time at Niagara University she was a member of the Women’s Hockey team. One of her proudest moments is when she was able to be a part of “Pink the Rink” with her hockey team. While attending Niagara University Rachel also was a part of the National Catholic College Graduate Honor Society Kappa Gamma Pi.

Rachel joined the Home Instead Senior Care team because it gave her an opportunity to continue being service minded. She enjoys being able to contribute to improving the quality of life for seniors and give back to the WNY community. Outside of the office she enjoys playing Ice Hockey, exploring new recipes, reading, and photography. She also likes to be crafty by sewing, thrifting and shopping at crafts stores!

Shannon Nowak, MSW - Client Engagement Coordinator

Shannon Kline, MSW, Client Engagement Coordinator

Shannon is our Client Engagement Coordinator and is responsible for introducing families and potential clients to our services. She also assists with our quality assurance visits to ensure that things are going smoothly for both our clients and their CAREGivers.

Shannon began her tenure at Home Instead Senior Care as a CAREGiver. She was a favorite with families and clients, working while completing her undergraduate degree in Psychology at Buffalo State College; and her Master’s in Social Work at the University of Buffalo. Upon earning her Master’s, Shannon gained employment elsewhere. She gained some experience under her belt but soon realized that there’s no place like Home Instead.

The passion that Shannon has for her work is evident in the feedback that we receive from clients, their family members, and our CAREGivers. In her spare time, Shannon enjoys spending time with her family, her fiancee, and her dogs Finn and Lola.

Collette Book - Office Coordinator

Collette Book, Office Coordinator

Collette joined our Home Instead Senior Care family in 2016. As an exceptional CAREGiver, she was awarded CAREGiver of the Month within her first 6 months of employment and became a frequent nominee during her caregiving tenure. She brings to our office experience in business management as she was sole owner of her own bakery café, as well as, drawing from her personal involvement in caregiving for family. She has years of experience as a personal chef and caterer where she gained skills in culinary, kitchen management, planning, baking and pastry arts, and customer relations. Collette has experience in teaching classes to people with developmental disabilities and you may even recognize her from her work on AM Buffalo. It was after her mother’s passing from a lengthy illness that she decided that she wanted to give back to the community and thus joined Home Instead. She loves learning more about what seniors are going through and what she can do to help comfort them and their families.

Aside from making the most delicious scones the world has ever tasted, she enjoys spending time with her husband and three children. Her beautiful heart, her positive attitude and enthusiasm make her a perfect addition to our team.

Marissa Downing - After Hours Coordinator

Marissa Downing, After Hours Coordinator

Marissa recently joined our team in July 2020 and plays a crucial role in support of our Home Instead Senior Care team outside of our regular business hours on weekends.

Marissa works to assist both Home Instead clients and CAREGivers with immediate scheduling changes or emergency situations on the weekends. Her background has been in OMRDD residential group home management and brings great experience in customer service.

Outside of Home Instead, Marissa enjoys spending time with her husband, her four children and her Burmese Mountain dog, Bear.

Amy Witte - After Hours Coordinator

Amy Witte, After Hours Coordinator

Amy joined the Home Instead Senior Care team in early 2019 as the After Hours Coordinator. Chances are if you call our office on a week night, you will be assisted by Amy.

Amy was raised in Ohio, lived and worked for many years in Georgia and moved to WNY in 2018 to be near family. Amy has many years of experience in on call staffing for a medical company in Georgia. Amy also has some first hand experience with Alzheimers by assisting a family member with the disease.

When Amy has spare time, she enjoys hiking and loves waterfalls. She and her husband have 8 children, ages from 2 to 20. Amy most enjoys spending time with her family and attending her children's sporting events!

Team member karen

Karen Turello, Home Care Consultant

Karen brings passion and a love for seniors to her role as Home Care Consultant. Her role is twofold. She oversees our care consultations and educates the community of referral providers about our services. When Karen meets with potential clients and their families, her goal is to bring peace of mind to these families as they face a challenging time in their life. Karen is also often out in the community meeting up with referral providers locally to educate them about the quality of our services.

She's grateful for the opportunity to work with our dedicated team of people who share the same vision and determination to provide outstanding home care services to seniors and their families. She enjoys spending time with her daughter, her family, and her grandson Lennox.

Our Team

Your Home Instead team in Williamsville, NY possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Care Jobs
Home Instead Caregiver wearing mask reading newspaper with senior man at home


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