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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Office Staff Team

Owners

Rob and Shelley Brown, Franchise Owners

In 1995, Rob graduated Cum Laude from Tennessee Tech University with a Bachelors degree in Business Administration. He also holds a CPA certificate of which he specialized in the health care field. Shelley, as well, received a Bachelors degree in Sociology from Tennessee Technological University and a Masters degree from Middle Tennessee State University. Shelley is a Certified Gerontologist. In September 2004, the Home Instead franchise was established for the Upper Cumberland. 

Rob and Shelley believe it is a privilege to be a part of someone's life and play a role in assisting them in remaining independent. They want to insure successful aging and a quality of life for our aging Americans today and in the future.

Rob.Brown@HomeInstead.com

team member

Renee Maynard, Director of Operations

Renee has been with Home Instead since March of 2006. She was a CAREGiver for a year before taking an office position as Recruitment and Retention Coordinator. She was then promoted to Service Coordinator, Office Manager, General Manager and now her role is Director of Operations for the Cookeville and Crossville offices. She was born and raised in Cookeville, but now resides in Baxter. She has four children and her favorite hobby is being Nana to her grandbabies.

Renee is passionate about helping seniors maintain their independence. With Renee's promotion to Director of Operations, she oversees the operations of the Cookeville and Crossville offices. Some of her duties include managing the CAREGivers, arranging schedules, and ensuring compatibility between the clients and their CAREGivers. All these duties help assure the families that their loved ones are being taken care of around the clock. When Renee thinks of Home Instead, she thinks Caring, Compassionate, Loyal, and Trustworthy. Renee has a strong desire to give back to seniors as they have given to others all their lives. She loves that she is helping people to stay in their homes as long as possible.

Renee.Maynard@HomeInstead.com

team member

Elizabeth Honeycutt, Director of Service Coordination

Elizabeth is a Monterey native but now resides in Cookeville with her husband, Michael, and their two children, Kolton and Bailey. She has an LPN background and has been with Home Instead since 2006. She was a CAREGiver for two years, received her Alzheimer's Training certification, and then was promoted to an office position as Recruitment and Retention Coordinator. She is now our Director of Service Coordination for the Upper Cumberland, where she is responsible for overseeing total operations of the scheduling department. Elizabeth and her department ensure Client and CAREGiver satisfaction by creating lasting matches.

Elizabeth is passionate about ensuring the best care possible is provided to the seniors of the Upper Cumberland so that they may remain at home for as long as possible. She loves the personal interaction with CAREGivers and Clients and believes Home Instead is a valuable resource for our community.

Elizabeth.Honeycutt@HomeInstead.com

Trish Kendrick

Trish Kendrick, Office Manager-Crossville

Trish began her journey with Home Instead as a CAREGiver in July of 2014. That same year she was brought into the office as Administrative Assistant. She has also held positions in Recruitment and Engagement Coordinator, Client Care Coordinator and Service Coordinator. In 2018 Trish was promoted to Office Manager. She oversees the daily operations, offers assistance to her team, and continues to help build strong relationships between clients and CAREGivers.

She is a Crossville native, and still lives here with her husband and son. Trish is excited and honored to be in this role and plans to use her experiences to assure that Home Instead continues to provide the highest quality of services.​

Trish.Kendrick@HomeInstead.com 

team member

Rebecca Dockery, Service Coordination Manager-Cookeville

Rebecca was born and raised in East Tennessee and moved to Cookeville with her daughter, Kalista, in 2017. Rebecca knew she wanted a career orientated path that had a purpose, therefore, she applied to Home Instead a year later. "I wanted to work for a company who recognized their employees worth ethic, to which Home Instead has exceeded all my expectations", says Rebecca. "I wanted my Client/CAREGiver experience to be more than just an employee hired by a company to help, I wanted it to be personal and I have found that here at Home Instead."

Since becoming a CAREGiver in 2018, Rebecca has been both a CAREGiver of the Month and the 2019 CAREGiver of the Year. In March 2020, Rebecca moved into the role of Service Coordinator. As of June 2021, Rebecca is now Service Coordination Manager. She is responsible for ensuring lasting matches between our clients and professional CAREGivers, as well as managing our team of talented service coordinators.

Rebecca.Dockery@HomeInstead.com

Billie Cutter Photo 2022

Billie Cutter, Service Coordinator-Cookeville

Billie was welcomed into the Home Instead family in June of 2017 and has enjoyed every minute of her experience as a Caregiver and now as a Service Coordinator in the office! She is a mother of 2 amazing children, who have flown the nest and are now out having their own adventures! She loves camping and hiking but most of all, she loves having an outlet to care for others of which Home Instead provides.

 Although she is out of the active CAREGiving field, she is now able to aid in carrying the load of the team as Service Coordinator. She helps wherever she can in assisting staff,  so that they can reach their potential. One of her favorite quotes by Hellen Keller sums it up: "The world is moved along, not only by the mighty shoves of its heroes, but also by the aggregate of tiny pushes of each honest worker." She loves being a part in giving our Home Instead clients assistance in maintaining their independence, freedom, and overall well-being in their lives. 
Billie.Cutter@HomeInstead.com

team member

Galen Waller, Service Coordinator-Crossville

Galen began her journey with Home Instead May of 2016 as a CAREGiver. She has been a team player from day one. It was easy to see that Galen truly loved Home Instead and wanted to be the best CAREGiver she could be, so much that in August of 2016, Galen became one of our On-Call Coordinators. Galen continued to prove that she wanted to excel with Home Instead, so in June of 2017 she was promoted to one of our Key Players in the office. Since then, Galen has held the positions of Recruitment, Client Care Coordination, and recently moving into the role of Service Coordination. In this new role, Galen will responsible for ensuring lasting matches between our clients and professional CAREGivers. She strives to provide understanding, passion and heart with excellent service to seniors and others daily.

Galen is originally from Florida, but moved to Crossville in 2011. She is a mother of three who enjoys spending her time doing anything outdoors. One of her family's favorite activity is to go camping. We are excited to have Galen be a part of our team here at Home Instead. Her personality is what really shines as she is able to make a personal connection to each and every person that comes into our office which certainly makes her a key player in what we do.

Galen.Waller@HomeInstead.com

team member

Natasha Deck, Service Coordinator-Crossville

Natasha began her CAREGiving journey with Home Instead in July of 2017 after looking to get back into the medical field. She is a former CNA who truly enjoys helping others. Natasha soon joined our On-Call team and became a Lead CAREGiver. Since then Natasha has been a Recruitment and Engagement Coordinator and is now a Service Coordinator. Natasha is a part of an important team that is providing our clients with top notch care every day. 

Natasha has a son named Miles which her world revolves around. She enjoys traveling and being able to make new experiences and memories with him. We look forward to Natasha's path with Home Instead and to see what she brings to the table here in the Crossville area. 

Natasha.Deck@HomeInstead.com

team member

Hannah Pasquinelly, Engagement Coordinator

Hannah was born and raised in Crossville. She is a mother to an amazing little boy and loves spending as much time with him as possible. Hannah began her career with Home Instead as a CAREGiver in February of 2019. Hannah demonstrated a passion for her clients and a drive for her career, due to this she quickly climbed our career path. Hannah is now our Engagement Coordinator. In this role Hannah focuses on our amazing CAREGivers. She ensures their satisfaction and works toward bettering their overall experience with Home Instead.

Hannah plays a key role in retaining and engaging quality CAREGivers on the Home Instead team. She says she learns something new everyday. Her favorite thing about her job is "the amazing team I work with and being able to meet new people and help those who need it most."

​Hannah.Pasquinelly@HomeInstead.com
Destiny Ca

Destiny Carlton, Recruitment Coordinator-Crossville


Destiny is native to Crossville and graduated from Cumberland County High School where she excelled in basketball. She has a son named Cruz that is her pride and joy. Majority of her free time is spent with Cruz and working as a full time student to obtain her certification to be an ultrasound technician. Destiny shows no hesitation in trying new things and is a fantastic team player. 

Destiny is now serving the community as our Recruitment Coordinator. She works to recruit and hire the best of the Upper Cumberland to become a part of our CAREGiving team. Destiny one of the friendly faces that introduces applicants to the Home Instead culture and what we are all about. 

Destiny.Carlton@homeinstead.com

team member

Nancy Hughes, Client Care Manager

Nancy was born and raised in Cookeville. She is a mother of two sons and a grandparent of three grandchildren.

Nancy has always been an asset to Home Instead. She was hired in 2014 as a CAREGiver, and took fantastic care of her clients for two years. During that time, she completed Alzheimers training and was selected as CAREGiver of the Month and CAREGiver of the Year 2015. In May 2016, she accepted a new role in the office as Recruitment and Engagement Coordinator. In July 2016, Nancy moved up to Client Care Coordinator, doing quality assurance, and helping us to always provide top quality care to our clients.

Nancy.Hughes@HomeInstead.com

Eliana

Eliana Diaz, Client Care Coordinator-Crossville

Eliana is our newest addition to our Crossville location. She began her CAREGiving career with Home Instead in June of 2020, mid-pandemic. Eliana was such a peaceful presence to her clients during uncertain times and really showed us her heart. We were very excited to bring her aboard as an On-Call Manager and Lead CAREGiver. Eliana has since demonstrated incredible professionalism and attention to detail all while still being very compassionate.

Eliana is now stepping in to take over the role of Client Care Coordinator for our Crossville location. She will be face to face with our clients often, checking on their well being and ensuring their satisfaction. She will also be in homes conducting introductions with Clients and CAREGivers to ensure the smoothest transition possible. 

Eliana.Diaz@HomeInstead.com

Our Team

Your Home Instead team in Cookeville and Crossville, TN possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community