Missoula & Ravalli Counties (Change Location)
Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Missoula, MT.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Brenda Smith, General Manager
Brenda oversees all aspects of the Missoula office. She is the direct supervisor of all Care Professionals and office team. Brenda conducts quality assurance visits while Care Professionals are in the field to offer additional support and guidance, and to answer any questions that a client may have. One would contact Brenda if they have questions, compliments, or concerns related to any of our Care Professionals, any questions regarding their invoice or payments, or general questions about their care. Brenda grew up in Arizona and moved to Lewistown, MT in 2001. She relocated to Missoula in 2009. In her spare time, Brenda enjoys gardening, cooking, and spending time with family and friends. Brenda's e-mail address is
brenda.smith@homeinstead.com
Amber Brauner, Client Care Coordinator
Amber takes the call when someone contacts Home Instead inquiring about our services. She answers their questions, learns a bit about the potential client, and talks about the services provided. Amber schedules a face to face meeting with potential clients and their family members to assess their situation, learn about their personality, and develop a care plan specific for that individual client. Amber will introduce Care Professionals to clients whenever a new Caregiver is providing care. She keeps care plans up to date and conducts quality assurance calls and home visits. Amber is the person to call if you have a concern about your loved one’s condition or plan of care, if you have a question about the client journal that is kept, or if your loved one develops a need for service. Amber enjoys her time with her family and family pets, she has a pet spider! Her e-mail address is:
amber.brauner@homeinstead.com
Jennifer Buckentin- Recruitment & Retention Coordinator
Jennifer is the person to reach out to if you are wanting to become a Care Professional for our Missoula or Bitterroot clients. Jennifer is who you will meet with during your interview, and orientation. Jennifer is a Care Professional as well as our Recruitment & Retention Coordinator! She knows what being a caregiver means, and the support you may need. To reach Jennifer, her email is: jennifer.buckentin@homeinstead.com
Brittney "Bitty" Pak, Scheduling Coordinator
​Bitty coordinates CAREGivers' availability with our clients' needs and schedules. She works with our Client Care Coordinator to find the perfect match for both the client and CAREGiver so that they can develop a wonderful relationship. One would call Bitty if they had questions regarding their schedule with Home Instead. This would include schedule additions, changes, or cancellations. When Bitty isn't at work she can typically be found hiking the trails around Missoula and spending time with her family. Bitty's e-mail address is
brittney.pak@homeinstead.com
Becky Carty - Administrative Assistant
Becky is our Administrative Assistant, the glue that holds us together! Becky is a Care Professional and can support our clients and caregivers any time the need arises. You can reach Becky at: becky.carty@homeinstead.com
Our Team
Your Home Instead team in Missoula, MT possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
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More Than a Business
