Hot Springs, Hot Springs Village, Benton (Change Location)

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Hot Springs, AR.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Team

Jennifer Bassett - President of Operations

Jennifer Bassett is co-owner of Home Instead Senior Care in Hot Springs, Hot Springs Village, and Benton, AR. Jennifer also works as President of Operations for Home Instead Senior Care in Little Rock and Searcy, AR. Jennifer serves as a contributing member of the Home Care Association of America and is on the Board of Directors for the local Home Care Association of Arkansas. Originally from Omaha, Nebraska, Jennifer moved to Hot Springs Village in May 2017 to pursue her passion of owning her own business while serving a mission of enhancing the lives of aging adults and their families. Jennifer works to educate professionals, families, and communities on issues older adults face. She has a special passion for helping families navigate the challenges of dementia caregiving and connecting them with valuable resources. Jennifer is a local resident of Hot Springs Village and is happily married with three children who attend Fountain Lake. 

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Kandy Gould - General Manager

Kandy Gould is the General Manager and helps lead her team to achieve the best quality of care to our seniors and caregivers. Kandy believes that she can help with providing valuable resources to the aging population by gaining trust and building relationships. Kandy has five years of prior work experience in the Home Health industry. Her experience includes: Customer Service, Scheduling, HR duties, Medical Records, and Receptionist. Kandy moved from Southern California to Arkansas in 2008 and currently lives with her husband, Dean, and her three children. Get in touch through email:


Lee Kathryn Lackey - Director of Marketing & Community Engagement

​Lee Kathryn Lackey is the Director of Marketing & Community Engagement for Home Instead in the Hot Springs and Benton offices. She grew up in Jonesboro, Arkansas. She received a Bachelor of Science degree in health education/community health from the University of Central Arkansas and is a Certified Health Educator Specialist (CHES). She and her teenage son, Jack Henry Frisby, have lived in Hot Springs since 2009. Lee Kathryn is an active member of the Oaklawn Rotary Club and First United Methodist Church Hot Springs. Get in touch through email:


Cindy Hollingsworth - Administrative Assistant

Cindy Hollingsworth started working at Home Instead as the Administrative Assistant in June of 2021.  Her main job responsibilities of her position include maintaining current and accurate documentation, providing administrative support to ensure efficient operation of the office, also exhibiting polite and professional communication.  She attended the American InterContinential University (AIU) were she obtained a Bachelor of Business Administration Management also a Human Resource Management degree.  Cindy was born and raised in Arkansas. She is married to her husband, Chris, and they have five children, three of which they adopted out of the foster care system.  Cindy has one granddaughter (Alayna) whom she loves spoiling.  Also, she enjoys a variety of outdoor activities with her family. Get in touch through email:

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Alex Hughes - Client Care Coordinator

Alex Hughes previously worked for an assisted living facility for 16 years before joining Home Instead as a Recruitment & Retention Coordinator. He was promoted to Client Care Coordinator in September 2023. His goals are to be a better version of himself each day and to be a leader in the community he serves. In his spare time, Alex is a father of 5 and a self-proclaimed chef and one day hopes to own a food truck! Get in touch through email:


Liana Lowery - Scheduling Coordinator

Liana Lowery holds the position of Scheduling Coordinator at Home Instead, Hot Springs. Upon completing high school, Liana pursued and attained her CNA license, and dedicated many years to serving the elderly population in both facilities and in the comfort of their own homes. In more recent years, she has worked in Scheduling and Customer Service. With her wealth of experience, she is poised to offer a distinctive perspective to not only the company, but also to Caregivers and Clients alike. When she isn’t working you can find her spending time with her husband, Pierce, as they explore the diverse offerings of Hot Springs, or at home, curled up with a good book. Get in touch through email:

Carrie Hankins

Carrie Hankins - Financial Director

Originally from Beebe, Arkansas Carrie earned her Doctorate of Pharmacy at the University of Arkansas for Medical Sciences before becoming a pharmacist. With over 25 years of experience working with home health patients, Carrie was drawn to Home Instead by our mission for keeping seniors comfortable in their homes, and her passion for helping people. In her spare time she enjoys spending time with her family, traveling, reading and watching Hallmark Christmas Movies! To Reach out to Carrie email her at



Hannah Humphreys - Corporate Director of Service Coordination

Hannah Humphreys started working at Home Instead in 2020. Hannah holds the title of Corporate Director of Service Coordination. The main responsibilities of her position include overseeing daily operations to all our Service Coordinators to ensure all processes run smoothly, efficiently and in order. Hannah also oversees the care of current Medicaid and VA clients, assisting with new Medicaid and VA clients, and coordinating those schedules. Before she joined Home Instead, she was the Office Manager at Arkansas Home Care Assistance. Hannah was born and raised in Hot Springs, Arkansas. Hannah is married to her best friend and lifelong partner. When she is not working, her life is dedicated to her precious daughter Paisley and her very well-loved animals Kitty, Sugar, and Luna. Hannah loves trail riding, traveling, watching movies, and crafts. Get in touch through email:
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Dani Ward - Corporate Trainer

Having been an advocate for the senior community for over 14 years, Dani brings passion and values to the fore front. She has provided care at many different levels and understands the importance of person-centered support. As Corporate Trainer she is excited about making a difference and continuing to build relationships in her community. She has been a resident of Benton her entire life and values the friendships she has built this far. She enjoys supporting her son, Jaquese, in his high school football career- GO PANTHERS! Lest we forget her fur baby "BoBo", who may indeed believe that he is human.  All in all, Dani is loving and goal oriented and is excited to provide Saline County with the utmost quality care- because "to us it's personal." Get in touch through email:


Austin Flittner - Corporate Direction of Recruitment and Engagement

Originally from Evansville, Indiana, Austin attended the University of Southern Indiana and majored in Biology. Austin joined Home Instead in 2021 as the general manager in Fayetteville, AR. He now holds the title of Director of Recruitment and Engagement. His responsibilities include overseeing the recruitment, onboarding, and development of Caregivers into Care Professionals for our offices.  His goal is to make sure that Home Instead has the highest quality Care Professionals in the home care industry.  Before he joined Home Instead, he worked in long-term care facilities. In his free time, Austin enjoys traveling, hiking, food, music, and friends. Get in touch through email:

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Daeton Bassett - Engagement Coordinator

Daeton Bassett is the Engagement Coordinator at Home Instead, passionate about providing top-notch home care. Former college baseball player turned caregiver extraordinaire. Balancing work with fatherhood, his 3-year-old daughter is his world. Whether hitting the gym, exploring the outdoors, or cherishing time with loved ones, he thrives on connection and community. At Home Instead, he treats clients and caregivers like family, ensuring every interaction is filled with care and compassion.

Our Team

Your Home Instead team in Hot Springs, AR possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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