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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Kansas City, MO.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Kristi 2022

Kristi Hall, Client Care Manager/Office Manager

Kristi has a true heart for Home Instead and the seniors we serve. She started and worked for years as a Care Professional with Home Instead. She also served in the role of On Call Coordinator, On Call Supervisor, Admin Assistant and Service Coordinator in her 10 plus years at Home Instead. These roles all helped her to personally understand the needs of both Care Professionals and clients. Now in her role as Client Care Manager, Kristi truly knows what it means to serve and care for seniors. Kristi has always had a deep passion for seniors. She is a strong advocate for the health and care needs of each individual client.

Her responsibilities as Office Manager include supervising the Admin Staff and as Client Care Manager she does Care Consultations with potential clients and family members, doing client/Care Professional training and introductions, and doing quality assurance visits. She determines the needs of each individual on an ongoing basis to help assure that Home Instead continues to provide the best level of care to each and every client. She is a valuable member of our team.


Ebony Smith , Recruitment & Enrichment Coordinator

Ebony Smith is the Recruitment & Enrichment Coordinator for the Kansas City, Missouri, Home Instead office where she hires and supports Care Professionals to care for our clients.  She also coordinates and schedules homecare services for the clients. Ebony has been successful in Medical/Pharmacy claims processing, Health Information Management, and most recently Behavioral health scheduling for our Veteran’s. Ebony has a passion for supporting our Care Professionals and loves seeing them grow in their profession.  She also has the sense of urgency needed when staffing/scheduling, yet the compassion needed to consistently serve our Care Professionals and the aging community. She is best known for her smile and her contagious, positive spirit. Ebony inherently understands that sharing her heart can be one of the most valuable assets in the Home Care industry and is driven by the pursuit of serving others. When she’s is not in the office, Ebony enjoys watching 80’s sitcoms with Her Mom.

Ava Shipley, Lead Care Professional / Admin Assist

Ava Shipley’s home country is El Salvador, Ava has always loved being around her grandparents and aunts. She enjoyed hearing their stories and the wisdom they shared. This childhood experience led her to a career as a Care Professional at Home Instead.  She remembers the first time she was faced with Alzheimer’s it was her very own grandmother who was diagnosed along with some of her other relatives. The sons and daughters had to deal with them taking care of them. Her mother started acting different, lacking focus and easily forgetting things. It was hard for her to accept that her mom was not able to take care of herself anymore.  She helped her mom as much as she could before she came to the USA.  After moving to the USA she realized the need for caregivers. Her heart is moved when she watches the aging population driving or trying to do their own grocery shopping, so when she saw the Home Instead TV advertisement, she answered the call to be part of the Home Instead Caregiving team. She have been learning about senior care in theory but also in the field. She gives God all the glory and honor because He is the one who sent her to this country and He helps her to do her job the best way possible. She was promoted to Lead Care Professional/Admin Assistant and she really enjoy working for Home Instead. Home Instead has given her the opportunity to help people who have lived their life working or taking care of their families. As a Care Professional and Lead Care Professional she helps our clients and Care Professionals by providing exceptional care and training in each home.

Artis Miller - Quality Assurance and Training Coordinator

Artis Miller, Quality Assurance & Training Coordinator

Artis is Training Coordinator for the Home Instead locations in Overland Park and Kansas City and Administrative Assistant for the Kansas City location. Artis has always been a caregiver at heart, so when she saw the Home Instead motto, To Us it's Personal, it really resonated with her. Artis loves taking care of people. Her philosophy is to always try to leave her clients a little better than she found them. She also has cared for several family members with various illness and church members who did not know where to turn. Artis's background in hospitals, nursing homes, home care, school nursing, mental health and administration has helped prepare her to be a Home Instead Team Member. Artis started with Home Instead in 2017 as a Care Professional and was promoted to her current position as Training Coordinator and Administrative Assistant in 2019. Her background as a nurse and her personal experience as a Care Professional made her the perfect person to train new Home Instead Care Professionals. Artis also does some work with our quality assurance program, making sure our clients individualized needs are being met. She loves being a part of the great team in Kansas City.

Our Team

Your Home Instead team in Kansas City, MO possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Mo office staff 2022


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