Home Care Benefit 

As General Manager, Steve is responsible for all operations of the Waite Park franchise location. As GM, Steve “sets the tone” by developing a cohesive administrative team, and leading and motivating them to achieve customer service and quality initiatives, employee acquisition and retention strategies, and year over year growth objectives. Steve works closely with the administrative staff and company President to determine improvement opportunities for operational effectiveness and efficiency. Additionally, he is responsible for integrating our one core value, Love(v.), into the culture of the company by ensuring that all employees are striving to live out our 8 behaviors; patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment.

In his spare time, Steve enjoys spending time with his wife and four children participating in all types of outdoor activities including camping, boating, golfing, and fishing.  

Tracy recruits Love(v.) CAREGivers and is their direct supervisor. She overseas CAREGiver recruitment, training and coaching as well as engagement events! She is the direct contact for all CAREGiver referrals. Tracy ensures that employment paperwork, background checks, and other hiring documents are compliant with federal and state employment laws.

Tracy spends her time with family camping, cooking and baking with her children and grandchildren.

As the Home Care Consultant, Connie manages all in-home care consultations and referral source partnerships.  Working out of the St. Cloud office but also servicing counties from the Andover office, Connie meets with prospective families (M-F) to learn and educate how home care with Home Instead can be a solution to aging in place. When families can't meet during the week, consultations are available on weekends on an as-needed basis. Connie also builds valuable relationships with local hospitals, transitional care units (TCUs), nursing facilities, communities, and many others with the continuum of care for a safe transition of aging adults to their home or community. 

In Connie’s free time, she enjoys camping and spending time with her family and friends.

The Service Coordinator is responsible for all client and CAREGiver scheduling. They work very closely with our Andover office team and Caregivers to ensure that monthly schedules are completed and communicated in a timely manner. All time off and vacation requests are approved through the Service Coordinator. The Service Coordinator plays a very important role that connects everyone together to ensure we are spreading Love(v.) to everyone.

Brittany enjoys spending time at the stables with her Mom horseback riding and going to concerts in the cities. She and her partner of 10 years like to travel, explore new restaurants and hang out at home with their fur children. They have one very spoiled dog named Alice and also a few cats. Brittany also holds a cosmetology license and works part-time at a local salon.

Our RN Care Manager works closely with clients and their families, beginning with the Care Assessment and CAREGiver introduction. They help develop and maintain customized care plans to meet each client's needs and provides initial and ongoing training with our CAREGivers at our office, in our clients' homes and via video conferences. They maintain close relationships with their clients on an ongoing basis; assisting them as their needs may change.

When Ruth is not working, she loves to hike and spend time with family!

Our talented On-Call team is responsible for fielding all in-coming after-hours calls from CAREGivers, clients and family members, and prospects inquiring about starting care. On-Call makes any necessary changes and updates to client schedules and relays pertinent information to our day-time office staff.

All three On-Call team members are extremely committed to our service and have experience in the healthcare industry, making for a seamless transition from our day-time office staff to On-Call!

Working closely with the President, and Home Instead Inc., Angela provides internal support to both the Andover and St. Cloud franchises while executing local PR campaigns and community events.  Angela operates various media platforms that promote home care services and employment opportunities while also optimizing and monitoring local web traffic for each franchise location.

During her downtime, Angela and her husband enjoy outdoor activities that include biking, hiking and traveling in addition to being devoted parents to their two French Bulldogs; Joey and Buddha.