Home Care Benefit 

Tracy recruits Love(v.) CAREGivers and is their direct supervisor. She overseas CAREGiver recruitment, training and coaching as well as engagement events! She is the direct contact for all CAREGiver referrals. Tracy ensures that employment paperwork, background checks, and other hiring documents are compliant with federal and state employment laws.  

Tracy spends her time with family camping, cooking and baking with her children and grandchildren.

As the Home Care Consultant, Connie manages all in-home care consultations and referral source partnerships.  Working out of the St. Cloud office but also servicing counties from the Andover office, Connie meets with prospective families (M-F) to learn and educate how home care with Home Instead can be a solution to aging in place. When families can't meet during the week, consultations are available on weekends on an as-needed basis. Connie also builds valuable relationships with local hospitals, transitional care units (TCUs), nursing facilities, communities, and many others with the continuum of care for a safe transition of aging adults to their home or community. 

In Connie’s free time, she enjoys camping and spending time with her family and friends.

Madalyn plays a critical role in following up on client service inquiries, consultations and new client starts. Madalyn is also the first point of contact for answering incoming phone calls and will direct your call to the appropriate office team member.

In Madalyn's free time she loves to spend time with friends and family, go camping and fish!

Working out of the St. Cloud office, Heidi is responsible for all client and CAREGiver schedules for both the St. Cloud office and a portion of the Andover office.  All time off and vacation requests are approved through Heidi.  She works very closely with all CAREGivers and both Administrative teams to ensure that monthly schedules are completed and communicated in a timely manner. Heidi plays a very important role that connects everyone together to ensure we are spreading Love(v.) to everyone.

Heidi has worked retail her entire life and is very excited to learn a whole new trade.  She has been with her fiancé for 12 years. She has an 11yr old boy, Braxton, who loves anything outdoors and also a 13 yr. old step-son, Mason, who is into his Xbox360 and friends.  Heidi loves being outdoors 4-wheeling, camping, boating, snowmobiling and spending time with family and friends.

Jaimie works closely with clients and their families, beginning with the Care Assessment and CAREGiver introduction. She helps develop and maintain customized care plans to meet each client's needs and provides initial and ongoing training with our CAREGivers at our office, in our clients' homes and via video conferences. Jaimie maintains close relationships with her clients on an ongoing basis; assisting them as their needs may change.

Jaimie is married and has a handsome 4-year-old son named Cooper. She enjoys spending time with her family, reading, crocheting, horseback riding and being outside in nature.

Our talented On-Call team is responsible for fielding all in-coming after-hours calls from CAREGivers, clients and family members, and prospects inquiring about starting care. On-Call makes any necessary changes and updates to client schedules and relays pertinent information to our day-time office staff.

All three On-Call team members are extremely committed to our service and have experience in the healthcare industry, making for a seamless transition from our day-time office staff to On-Call!

Working closely with the President, and Home Instead Inc., Angela provides internal support to both the Andover and St. Cloud franchises while executing local PR campaigns and community events.  Angela operates various media platforms that promote home care services and employment opportunities while also optimizing and monitoring local web traffic for each franchise location.

During her downtime, Angela and her husband enjoy outdoor activities that include biking, hiking and traveling in addition to being devoted parents to their two French Bulldogs; Joey and Buddha.

Dawn thrives on using her creativity, whether it was in the costume shop a Marquette University during her college years or recently designing and sewing complimentary Halloween costumes for a young lady and her special-needs sister for a program sponsored by WisconSibs, in Wisconsin.

Designing costumes, putting on CAREGiver events and tweaking our Home Instead website and Facebook pages, fit Dawn’s talents and passion for “behind the scenes” work, quite the opposite of her husband Jason!

​Jason has had a heart for seniors from a very young age. When he received his driver’s license on his 16th birthday, Jason promptly visited his grandmother Damon at the nursing home to take her to the nearby Piggly Wiggly deli for coffee and her favorite Chocolate Donut! isiting Grandma Damon became a weekly routine for Jason.

While living in California, miles away from his hometown Appleton, WI, Jason and his wife Dawn visited nearby nursing home resident, Juanita Spencer, after church every week to brighten her day and teach their children the importance of serving seniors in the community. Juanita passed away a few years later and Jason and Dawn named their 4th child, Spencer, in honor of Mrs. Spencer.

After a 21 year career with musical instrument retailer Guitar Center, Jason joined Home Instead Senior Care in 2013 as President of five franchises in Wisconsin. Jason and his wife, Dawn, now own Home Instead Senior Care franchises in St. Cloud and Andover, with a satellite office in Stillwater. Today, Jason employs over 200 CAREGivers and office staff throughout both franchises.