Questions to Ask Home Care Providers

Home Instead of Vancouver, WA believes families should have the knowledge needed to choose the best home care company for them. Below are interview questions to ask each home care company that can help you compare one company with another.
(Home Instead's own answers are below each question in purple.)

1. Is the company licensed by the State of Washington?

Yes, we are a Home Care Agency licensed by the state of Washington. We have a Home Care Agency license.

2. Does the agency have 100% employer responsibility for the caregivers? Or does the client assume some, or all, of the employer responsibility/risk?

Home Instead Senior Care employs all CAREGivers as W-2 employees. We maintain 100% of the employer responsibility for our CAREGivers, including: payroll, tax withholding, annual training competencies, bonding and licensing, and workers compensation insurance. Our Clients, and their families, carry zero employer responsibility or risk when receiving care through Home Instead.

3. Do all caregivers complete a background check?

Yes. Before employees are invited into any family’s home, we run a thorough background check, State and Federal, including an FBI fingerprint search.

Additionally, we run employee names through the Sex Offender Registry database and check driving records for any major offenses. Every two years we re-run background checks on every employee.

We drug test employees prior to hire and run random, monthly drug screens through a local testing site in Clark County.

4. Have all the caregivers been trained?

  • By whom?
  • What is the extent of their training?
  • Does the training include Alzheimer's specific training?

Our team of CAREGivers includes, Certified Nursing Assistants (CNA), Home Care Aides (HCA), or experienced caregivers grandfathered into the state laws. They also complete a comprehensive, multi-phased training program before they ever meet or work with a client. They are also required to complete 12 hours of Continuing Education annually. We also offer Specialized Training for Alzheimer’s, Dementia, Bed-bound, and Hospice. If you or a family member are in need of one of these specialized services, we will send in a CAREGiver who is qualified and also has experience in this field of service.

5. Are the caregivers bonded and insured?

Each person who enters your home is bonded to protect you against loss. And we insure all of our CAREGivers to protect against loss, as well.

6. Does the agency cover the caregiver with workers’ compensation coverage?

Yes. Home Instead carries Workers Compensation Insurance to protect each of our CAREGivers in case of a work-related injury.

7. Can you check references on the agency?

Yes. Home Instead has online reviews from previous and current Clients. Or check out our Google reviews and where you can compare our agency to other local Home Care agencies in the area.

8. Does the agency offer back-up / replacement caregivers if our regular caregiver is unable to come?

We understand that consistency is very important to you, your loved one, and to our CAREGivers. This is how trust and relationships are built. Therefore, we will work with you to develop a primary CAREGiver team.

For those instances when your primary CAREGiver falls ill, takes a vacation, or simply cannot not make it in, we like to have already introduced a back-up CAREGiver to your family. This way, you and your family will already be familiar and comfortable with the back-up CAREGiver. Yes, you will always be offered a replacement CAREGiver. Consistency in care is very important to us.

9. How much flexibility will you have in setting a schedule for services?

Flexibility is crucial to personally customizing each Client’s care schedule. Home Instead can provide as little as a four-hour visit/three times per week, or as much as round-the-clock care seven days a week, depending on the needs of the Client. Clients can adjust the care schedule, as care needs change, by coordinating schedule changes with our Care Coordination team, available 24/7.

10. How does the agency provide quality oversight of the care provided?

We keep in constant contact with you and your loved one. Communication is a very important aspect of what we do. We will follow up after the first visit and again after care has been provided. We do this to ensure that proper care is being provided and that everyone is happy and comfortable with the situation. We also check in routinely, just to call to see how everything is going and to say hello.

We conduct routine home visits; we call these visits, Quality Assurance Visits. Our Client Care Coordinator will call you or your loved one to schedule this. During the face-to-face visit, we will sit and discuss the care being provided, we will document if there has been any changes in condition since our last visit. We can alter the Care Plan, if necessary, at this time.

From their initial care consult and client onboarding, to their regular quality assurance visits, our team will ensure that your loved one is safe, happy, and healthy in the comfort of their home!