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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

CAREGiver Ambassadors

Professional CAREGiver Ambassadors

​​​Our team of CAREGiver Ambassadors are here to respond to urgent needs that may arise day or night. There are a variety of situations in which our CAREGiver Ambassadors help us ensure the upmost quality of care and responsiveness. On any given day a CAREGiver may experience an emergency and be unable to make it to their client's home. In this case we deploy our CAREGiver Ambassador to arrive on time to ensure the client never goes without care. In addition, they assist our CAREGivers with extra support in the home when a client has a particularly challenging day. We are grateful for our CAREGiver Ambassadors and the vital role they play as members of our team.
Juanita Almy Divisional VP

Juanita Almy, Vice President of Operations

Home Instead is personal to me because every senior in the community deserves to age in the place that they have called home until their final days. I chose Home Instead and continue to choose Home Instead because I can. I can choose to be a driving force in the aging process and aging at home. I have watched complete strangers and friends sit in a nursing home and stare blankly out a window each day, wishing to go home, or leave. I am realistic that I cannot save everyone, but I can diligently chip away at spreading the mission and, more importantly, the love. I choose Home Instead because I genuinely want to positively enhance the lives of aging adults and their families. I choose Home Instead so that I can work side by side with admin who quickly became like family and share the same mission. I choose Home Instead to have the opportunity to be a difference maker, a leader, and a resource for people who do not want to ask for help but need it. I chose Home Instead because it is an ever-changing business that gives people opportunity…if you want it. Life is hard, sometimes work is hard, but the choice I made is easy."

Born and raised in Upstate New York, Juanita and her husband relocated to Bowling Green Kentucky in 2015. Soon after moving, Juanita began her career with Home Instead as a Professional CAREGiver in Bowling Green, KY, determined to do something that she loved, something “worthwhile” and something to “make a difference”. She served as the Communications Engineer for the Bowling Green, KY, franchise before becoming the Human Resources Coordinator then quickly transitioning into the Director of Human Resources.

In 2017 Juanita began working with Clarksville and its surrounding areas as the Vice President of Operations, to help seniors in the community. In November of 2019, Juanita accepted the opportunity to run a second franchise in Goodlettsville to serve more seniors. As of 2020, Juanita moved to Gadsden, Alabama, to oversee all operations there. In November 2020, Juanita acquired the Nashville Home Instead, as well as the Franklin Home Instead, and appointed two Executive Directors to run day to day operations in those two businesses. As of January 2021, Juanita now oversees all operations in Bowling Green KY, and Frankfort KY Home Instead as well, making her Operationally responsible for all outcomes in all 7 Franchises. As Vice President of Operations, she provides support to the Divisional Vice President in Bowling Green, KY, and the Executive Directors of the Clarksville, Goodlettsville, Nashville, Franklin, and Gadsden, offices.

Kristine Bosinger, Director of Operations

Kristine Bosinger, Executive Director

"Home Instead is personal to me because I am a part of a company that encourages me to learn, grow, and excel."

Kristine grew up the daughter of a military father, so her early years were spent all around the country. She lived in Pensacola, FL for 16 years prior to moving to Bowling Green, KY, in 2006. She spent her first ten years in Bowling Green auditing and consulting, but at the end of 2016, she felt called to do something more. She desired to spend more of her time helping others, as opposed to simply being behind a desk. The decision to become a Professional CAREGiver at Home Instead was her answer. After a year, she transitioned into the Client Care Department as a Client Care Coordinator and was shortly promoted to the Client Care Lead. In 2018, Kristine was promoted Director of Client Care overseeing total operations of the Client Care department, but quickly moved to Director of Operations, overseeing Client Care and Client Services, and additionally Second in Command of the Bowling Green franchise. When she is not at work, she's involved with her church, or is outdoors either playing sports, hanging with friends, or listening to music.

Tiffany Wood, Client Services Lead

Tiffany Wood, Director of Client Services

“Home Instead is personal to me because I have a desire to give back and make a difference in the lives of others. I truly feel Home Instead is an important asset to our community and I want to be a part of it. I understand how important it is that our clients have consistent care, and I get to be a part of creating that consistency as a member of our Client Services department. My caregiving experience started when I helped care for a family member who had become suddenly ill with terminal cancer. Knowing how important it was for him to receive care and companionship made me realize that so many other people need that care as well.”
Tiffany was born and raised in Glasgow, Kentucky. She graduated from Western Kentucky University. Tiffany joined the Home Instead family as a member of our Client Services department in September 2019. She is the Director of Client Services and is responsible for total operations of the department, including scheduling, client/caregiver optimization and creating lasting matches between the two. Tiffany enjoys reading, shopping, and spending time with her daughter and mother.

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Dru Smith, Client Care Assistant

​Dru comes to us as a student at Western Kentucky University pursuing a double major in Biology and Chemistry. His goal is to become a physician and make a difference in the lives of others. He joined the Home Instead team as a Client Care Assistant in June 2020. He is thankful to be a part of a company that values personal relationships and truly serves the community. Dru enjoys going to the lake, serving at church, and going to Sonic.
Amber Harris, Client Services Specialist

Amber Harris, Client Services Specialist

I grew up here in Bowling Green, KY on a farm. I enjoy getting to know new people and help them with caring for their loved ones. I have my CNA. I take pride in my work as a caregiver. I treat every person under my care as I would my own family. I enjoy being with family, crafting, taking my “Doodles” to the park, and attending church.

“Home Instead is personal to me because I have been on the other side. I have been the family member seeking help for a loved one. I want to help others the way I was helped.”

Bethany Pentecost, On Call Supervisor

Bethany Pentecost, Client Care Specialist

Bethany has spent years caring for loved ones. From dementia to cancer, she loves helping people and hearing about their life stories as she cares for them. She has spent most of her career in professional senior care. In her personal time she really enjoys spending time with her son and husband and going on long walks with her two dogs.

“Home Instead is personal to me because I have spent many years in caregiving both professionally and personally. In 2013, my father was diagnosed with dementia. Since I was eighteen, I have devoted my life to helping others like my dad, because I know it’s hard on them and their families.”

Theresa Embry, Director of First Impressions

Theresa Embry, Director of Human Resources

Originally from Washington, Theresa moved to Kentucky in 2004. She is a wife, mother, and grandmother, and in her spare time she loves to participate in all things outdoors. Theresa joined Home Instead in November 2012 as a Professional CAREGiver, where she served for seven years. She transitioned into a Key Player role as our Director of First Impression, the first face and voice of Home Instead in March 2020. After mastering the DFI role, she took on the role of CAREGiver Development Specialist, then on to her current position of Human Resources Lead. Theresa is responsible for recruiting, screening, and hiring Professional CAREGivers. Additionally, she works to ensure franchise and state compliance by managing personnel and medical files, as well as working closely with the Director of Human Resources to oversee day to day operations of the Human Resources department. She says Home Instead is personal to her because of the joy and accomplishment she feels when she brightens someone’s day, with a simple smile or laugh. Theresa says she is grateful to be a part of a company that offers growth opportunities.
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Deborah Trickey, Professional CAREGiver Development Specialist

Meet Debbie! Debbie has been married to her husband Fred for 36 years.  They have a son and daughter which are twins, and she is the grandmother of three. She grew up in the Bay Area in California and moved to Kentucky 25 years ago.  She enjoys cooking for her family and playing with her grandchildren. Some other hobbies include reading, crocheting, and gardening. Debbie became a Professional CAREGiver before transitioning to our Key Player team. As a Professional CAREGiver, she won the hearts of every client and family she had the opportunity to serve. Debbie’s reliability and professionalism, along with the quality of care she provided, was recognized by all! There is no doubt, Debbie’s knows what it takes to be a successful CAREGiver. Now, and in addition to caregiving, Debbie is our CAREGiver Development Specialist. What better way to train our Professional CAREGivers, than with Debbie, someone who truly exemplifies exceptional caregiving! She is responsible for onboarding our newly hired CAREGivers, as well as conducting ongoing training, and additional hands-on training as necessary to ensure our Professional CAREGivers are set up for success. We are proud to have Debbie on our team!

Latoria Robinson, Receptionist

Latoria Robinson, Receptionist

I am a mother of four who has done admin work for a few years. I enjoy the work because I am a people person and love meeting and greeting new people and helping them out the best that I can in any way possible. What brought me to home instead was the potential of being able to move up in the company. My biggest achievement is taking my responsibility to heart. During my free time, I like to spend time with my children and family. We go to church, and we love singing and shopping.  

Home Instead is personal to me because in our field of work we are to show love, compassion, and build a bond with our clients. I take that to the heart because you never know what assistance you will need in the long run.

Amanda Watt, Home Care Specialist

Amanda Watt, Vice President of Sales and Marketing

"Home Instead is personal to me because it allows me the opportunity to ensure others' happiness. Since 2004 I have been working with Home Instead clients and their families to coordinate, manage and facilitate the highest quality care possible, while maintaining the senior’s wishes to remain at home and as independent as possible. To work with clients and their families on such a personal level feels much more like a calling than a profession."

Amanda began her tenure with Home Instead as a CAREGiver in 2004. She has served in various administrative roles helping clients and their families in multiple capacities becoming a true expert in senior care. She transitioned to the Regional Team in 2017 as the Home Care Specialist, where she currently assist individuals inquiring about our care and payment options. Amanda also enjoys time with her husband and two sons – whether is at sports, traveling to new places or just enjoying a relaxing weekend at home. It is truly her pleasure to assist with families in finding a trusted provider and seeing them delighted with their Professional CAREGiver.

Donna Smith, Regional Director of Finance

Donna Smith, Vice President of Finance

​Donna joined the Home Instead team in January 2008. She oversees the billing and payroll for all regional franchises. She works hard to ensure that every detail of our client’s invoices and our CAREGiver’s paychecks are correct. Donna counts it a joy to work for a company that is truly all about helping others. Donna is married and has two wonderful children. She enjoys cooking, serving at her church, and lazy days on the lake with her family.
Enjoli Marshall, Vice President of Operations

Enjoli Marshall, Vice President of Human Resources & Professional CAREGiver/Key Player Ombudsman

Enjoli serves as the Professional CAREGiver/Key Player Advocate and Ombudsman for our region. It is important as an Employer of Choice to Build Trust, Take the Lead, and Share Our Hearts with our Professional CAREGivers and Key Players. Enjoli plays a critical role in ensuring we remain the Employer of Choice. If you have a concern with any interaction you have had with your local Home Instead franchise, please reach out to Enjoli directly.

Direct Phone: 270-770-0301
Direct Email: enjoli.marshall@homeinstead.com

"Home Instead is personal to me because I have a passion for serving others! To have the opportunity to put a smile on our senior’s faces by helping them accomplish things they would otherwise not be able to accomplish is such a joy to me. We make a difference! I am very fortunate to be a part of Home Instead’s team." 
In 2010, after being a stay-at-home mom for five years, Enjoli joined the Home Instead family as a Professional CAREGiver. She joined the Staffing Department in 2011 and was promoted to Director of Human Resources in June of 2012 where she was responsible for total operations of the Human Resources Department. After serving as the Director of Human Resources for nearly five years, Enjoli became our Regional Operations Consultant where she was responsible for ensuring that all departments in each of our offices operate with the same systems. In October 2017 Enjoli became the VPO of our Bowling Green, KY franchise. In May of 2021, she became the Vice President of Human Resources. She works closely with the Executive Directors in all franchises, with a focus on providing excellent Key Player onboarding, and ensuring we remain the Employer of Choice. Enjoli is a CAREGiver at heart as she still enjoys providing caregiving services when she is not working in the office. Enjoli is always smiling, and she says that it is a joy to her to communicate with the CAREGivers, clients, and Key Players daily. She works in a busy office and her positive attitude is appreciated by all who interact with her. Enjoli and her husband have three delightful children. She enjoys spending time with family and friends.

Jamie Patterson, Regional Compliance Officer

Jamie Patterson, Vice President of Compliance Client and Family Ombudsman

Jamie serves as the Client/Family Advocate and Ombudsman for our region. Our clients and their families trust us to provide quality care and services, and it is important that we honor that trust. Jamie plays a critical role in ensuring we provide timely resolution. If you have a concern with any interaction you have had with your local Home Instead franchise, please reach out to Jamie directly.

Direct Phone: 270-936-8060
Direct Email: jamie.patterson@homeinstead.com

“Home Instead is personal to me because I was forced to leave the corporate world in 1999 to provide care for my husband’s parents.  We looked for solutions but were unable to find one that was satisfactory. My goal is to ensure no other family will have to make the hard decisions we faced at the start of the decade. Joining Home Instead in 2001 allowed me to focus on that goal.”

Raising two children in Nashville, Tennessee and providing care to aging parents left Jamie little time for extra activities. Since becoming an empty nester and having her husband’s parents graduate to the eternal home, Jamie now enjoys her three dogs and visiting her children.

Jamie started her career at Home Instead as a Professional CAREGiver. She has served in multiple administrative roles and each position has prepared her for her current role.  Jamie is responsible for ensuring all systems are being followed as an internal auditor.  She is meticulous in her evaluation of all Home Instead standards.  Her drive for excellence and quality makes her the right person for her current role.

Jennifer Callison, Regional Accounting Specialist

Jennifer Callison, Regional Accounting Specialist

​​Jennifer was born and raised in Campbellsville, Kentucky. She joined Home Instead in 2009 after being a stay at home mom for 12 years. She transitioned to our ​administrative team where she was the Communications Engineer for 6 years. She has since transitioned to her current role of Regional Accounting Specialist where she is responsible Accounts Receivables, Accounts Payables, 401K and helping clients and their families with billing questions.
Mary Chambers, Regional Billing Specialist

Mary Chambers, Regional Billing Specialist

Mary joined Home Instead in August 2016 as our Regional Billing Specialist. She is responsible for the billing for all our franchise offices. Mary and her husband Ben have a wonderful daughter named Leah. She and her family have been caregivers to several of their own family members. Mary is excited to be a part of a business that truly serves others and helps them remain in their homes, providing a helping hand in their journey of life. She enjoys spending time with her family and going to church.​
Jacque Crimmins, Regional Billing/Payroll Specialist

Jacque Crimmins, Regional Billing/Payroll Specialist

Jacque is originally from Chicago, but spent many years moving around the country with the US Air Force. She has lived in Kentucky for eight years and is enjoying calling it home. She joins the Home Instead finance department as Regional Billing/Payroll Specialist to assist with billing and payroll needs for all our franchises. Jacque enjoys spending time being a mom, reading, hiking, spending time outdoors and being involved with her local church family. She truly believes in the importance of the mission of serving your loved ones and hopes to serve them well with grace.
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Carlee Nunn, Regional Finance Assistant

Carlee joined the Home Instead team as a Regional Finance Assistant when she began her college career in August 2018. She is currently a graduate student at Western Kentucky University pursuing a master’s degree in Speech-Language Pathology. She enjoys serving her campus ministry, going on walks, and spending time with friends and family. Carlee is proud to say she is a part of a company that serves and cares for people well.
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Mary Polson, Regional Billing/Payroll Specialist

“It’s great to be part of the Finance Team with Home Instead.  From billing and payroll, I see the caregivers’ dedication to clients:  short shifts, long shifts, day and night shifts, errands, trips to doctors and grocery stores, and even shifts of administrative staff taking caregivers to shifts on the big snow days!  I’m happy to be part of a team who works together and puts the client first.  We have everything we need in finance--the latest technology, tech support, training, and each other.”  

Mary joined Home Instead in July 2020 and enjoys the connectedness of the Finance team, even as a remote worker.  She enjoys time with family and friends and likes to keep in touch with those near and far through letter-writing.  This past year, her family has discovered a joy for simple home improvement projects.

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Lisa Gatlin, Regional Billing/Payroll Specialist

Growing up in a military family, Lisa had the pleasure of moving all around world. Her family is from Mississippi and she graduated from Mississippi State University, but Kentucky is home now! She moved to Glasgow 19 years ago and raised four children there. She is familiar with the desire to have family members taken good care of when you are unable to provide that care yourself.

She enjoys travelling to see family out of state, watching high school soccer, and encouraging our adult children to pursue whatever the Lord has gifted them to do.

Felicia Harry, Regional Billing/Payroll Specialist

Felicia Harry, Regional Billing/Payroll Specialist

I am a 30-year veteran of the Kentucky Department of Education. Even though I retired from the education field, I did not want to quit working and I have a deep passion for senior adults. I enjoyed working very hard as a school teacher and counselor; however, my greatest achievement is raising two children, Hannah and Ethan. One of my favorite hobbies is raising honeybees. We currently have 7 hives. 

Home Instead is personal to me because in 2010 Home Instead provided care to my precious daddy. I was working and raising my own children. I don’t think I would have survived without the help and calm assurance those caregivers gave me.

Mackenzie Ballard Digital Marketing Specialist COMP

Mackenzie Ballard, Digital Marketing Specialist

Home Instead is personal to me because I’ve always had a heart that longs to help others and Home Instead helps me do just that. Being a part of serving different communities around the region brings me great joy and excitement and I am glad I can say that I get to do that through Home Instead."

Mackenzie is from Glasgow, KY and transitioned to Bowling Green, KY in 2018 when she started her college career at Western Kentucky University. She studies Social Media Marketing and Entrepreneurship. She enjoys baking, walking in the sun and spending quality time with her friends and family. She is also a huge advocate for healthy living and loves learning ways to heal the body in a holistic way. 

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Brandon Miller, Business Development Specialist

“Home Instead is personal to me because I have always liked to help people, especially our seniors. It gives me joy knowing we are making a difference in the lives of seniors in our community. I am very fortunate to be part of Home Instead.”

Brandon is originally from Tennessee but has lived in Bowling Green, KY since 2009. She has a bachelor’s degree in Healthcare Administration. Brandon joined Home Instead in May 2021 as the Business Development Specialist. She enjoys spending time with her husband, children, and grandchildren. She also loves traveling, camping, relaxing at home or watching football.
Ashley Gregory, Regional Recruitment Specialist

Ashley Gregory, Regional Recruitment Specialist

Ashley joined the Home Instead family in December 2021 as our Regional Recruitment Specialist. She is responsible for making connections with candidates interested in becoming a Professional Caregiver at Home Instead, with the goal of gaining commitment from the candidate and scheduling them for an interview with the appropriate franchise. Ashley is married to her husband Bobby and the mother of four, two girls and two boys. She worked for a family-owned diner for many years and loved making connections with the community. She wanted to make a difference in an even bigger capacity, therefore she joined Home Instead. She has previous administrative experience working with the city of Russellville, KY water department where she became state certified in making sure waterways were kept clean and from harmful contaminants. Ashley and her family enjoy all things outdoors to include kayaking, fishing, riding UTVs/ATVs, and camping.

“Home Instead is personal to me because I enjoy helping others. By ensuring a continuous flow of qualified candidates I can help our mission of enhancing lives.”

Elizabeth Hesson, Regional Recruitment Specialist

Elizabeth Hesson, Regional Recruitment Specialist

Elizabeth’s role at Home Instead is Regional Recruitment Specialist. She is responsible for carrying out digital recruitment strategies, internal recruitment strategies with current Care Professionals, as well as assisting our franchises with recruitment and set up of local job fairs and hiring events. Her focus is ensuring a continuous flow of qualified candidates for our multiple franchise locations. Elizabeth is the mother of two sons. She enjoys the small-town life and resides in Auburn, KY. Elizabeth and her family enjoy camping, fishing, kayaking, and anything outdoors. Additionally, Elizabeth enjoys working in her flower gardens and caring for her pet ducks. Home Instead is personal to her because she has a heart for caring for those in need. She says it is important to her to find the best candidates possible for our clients and their families.

Our Team

Your Home Instead team in Bowling Green, KY possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Instead Caregiver wearing mask reading newspaper with senior man at home


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