Home Care Benefit 

Patricia Kennedy was raised in Berwyn, majored in veterinary science at the University of Illinois and holds an MBA from Oklahoma City University. As a Captain in the US Army, Pat was one of the first female helicopter medical evacuation and search and rescue pilots and crew leaders. She flew operationally in Korea and in the Persian Gulf 1991, for which she was awarded the Combat Air Medal and the Bronze Star for Valor. Pat has also worked for Humana, A.G. Edwards and Pfizer. In 2002 she became a Branch Owner with Home Instead, the nation’s leading in-home care provider. She is a member of the Aging Well Governing Council and the National Speakers’ Association. Pat is a Certified Senior Adviser, has a postgraduate qualification in Geriatric Care Management and is studying for her Doctorate while maintaining close involvement in Client Care.

​Hilary Herold, our Director of Operations, is a nurse attorney with extensive experience at leading healthcare institutions, namely Northwestern Memorial Hospital, Lurie Children’s Hospital, and the Shirley Ryan Ability Lab (formerly the Rehabilitation Institute of Chicago).  Since her early days as a nurse at Northwestern Memorial Hospital, to attending law school, to transitioning behind-the-scenes to risk and compliance, the goal is always the same - become better positioned to improve the client experience.  At Home Instead, Hilary brings a compassionate and collaborative approach to her leadership, with the goal of improving the quality of life of each client.

Linda oversees Caregiver Recruitment & Engagement.  She has a B.S. in Psychology and a minor in computer science from Roosevelt University. She has over 15 years experience in recruiting/talent acquisition for several industries, including healthcare.  She has 7 years of experience in non-for-profit and has a non-for-profit leadership certification from Notre Dame.

Michele Gallione is our Care Manager. She has a passion for providing quality home care. Michele has over 25 years of diverse business and management experience. She holds a Bachelor’s degree in Computer Science with a minor in Business Administration. Michele is responsible for ensuring our cases are started and continue with care.

Ashley Kryger, our Recruitment and Retention Coordinator, holds a B.S. from Lewis University with a minor in Business Administration. Ashley is responsible for: employee hiring process, engagement and compliance. Ashley has applied her high level of energy and dedication to HISC since 2009.

Sharon Harting is our Scheduling Coordinator. Sharon joined us in 2016 following six years’ rehabilitation scheduling experience. Sharon engages proactively and compassionately in her challenging role of matching clients and caregivers, in order to provide excellent customer service to both. Sharon has two associate’s degrees.

Nicole Slattery, our Operations Coordinator, has experience in accounting, insurance, office management, and sales. Nicole has an Associates in Business. She supports HISC by researching and developing new methods, services, and training. She is around to help make Home Instead be the best it can be!

Nikki Noonan, our Financial Coordinator. Nikki has a BA in Economics from the University of Chicago. In the last 25 years has worked in the accounting department of several businesses – consulting firms, banks, & dance studios. Here at HISC are client billing, payroll and admin/financial projects.

Courtney Svoboda, our VA Client Care Specialist & On Call Scheduler. She attended College of DuPage where she focused on Psychology and Sociology. She works with each VA client to ensure they are happy, healthy and up to date with all proper authorizations. As an On Call scheduling coordinator she handles all questions and concerns.