Collin County (Change Location)

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Collin County.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:

  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Team
Todd Felker, Owner

Todd Felker, Owner

Todd spent over 30 years in the wireless technology arena with companies including AT&T Wireless and General Electric. He has also held senior leadership positions with several smaller entrepreneurial companies, most recently I.D. Systems, Inc.

"I've been fortunate to achieve some success in my career including the turnaround of a company that went from bankruptcy to profitability, and then sold to General Electric. However, in 2014 I decided it was time to do something that would directly benefit the community I live in."

Since joining Home Instead, Todd has become very involved in helping seniors in the communities that he serves. He was recently the founding Chair of the Rockwall Chamber of Commerce Senior Services Alliance in Rockwall, TX. In 2018, he was selected to be on the Plano Senior Advisory board.

Todd chose this change in career path because of his personal caregiving experience with his Father, who battled Alzheimer's disease. "I was able to be there for my Father as he coped with his illness. Just as he took care of me as a child, I was able to be there for him in his time of need. This experience inspired me to get involved with Home Instead and lead a team of caring, compassionate caregivers that deliver the same level of care to our local seniors as I did for my Father."

Todd holds a Master's Degree in Business Administration, with an emphasis in marketing. Todd is married with two grown boys, Matt and Tim. His wife Elizabeth is a Biology Professor at Collin College and is as passionate about animals as he is about Home Instead Senior Care. She is on the board of several animal advocacy organizations and volunteers at the Plano Animal shelter just about every weekend. As you would expect, they share their home with several "rescue" animals including their dog Tyrion, and a precocious cat, Sugar Smack

Leslie Bal,  General Manager

Leslie Bal, General Manager

Leslie began her career with Home Instead Senior Care in 2004 as a CAREGiver. Since then she has served in several key business capacities before assuming a leadership role in client care and business management. She works with Home Instead clients and their families to coordinate, manage and facilitate exceptional care. Her goal is to improve the lives of senior's, while helping them maintain their independence and dignity in their home environment.

Leslie has a Bachelor's degree in Psychology from Texas Tech University and a Master's degree in Business and Health Systems Management from Texas Woman's University. Leslie and her husband, Adam, have a son named Garrison and a daughter named Adelyn. Leslie and Adam have been married since 2004. Leslie enjoys watching her children learn and play sports. Garrison is involved in soccer and Adelyn enjoys gymnastics.

Jay Hill,  Director of Client Services

Jay Hill, Director of Client Services

Jay has cared for seniors in different roles throughout his life. As a youth, he enjoyed working at the local senior community and as an adult he spent years caring for his aging parents. Jay truly values a family's desire to keep their aging loved-ones at home where they are happy and comfortable. Home Instead allows Jay to pursue his passion as a full-time career.

Jay owned a recruiting company for over 20 plus years and has a Bachelor's Degree in Management. He and his wife, Darla, have been married for over 30 years. Darla works for a large, local church helping families with their Special Needs children. They have two daughters; Molly has her master's degree from Texas A & M and works for a big four accounting firm. Maddy is a Senior in high school and plans to go to college locally. The family has two rescue dogs, Buddy and Gidget. Jay's family is very involved in serving families with special needs children and volunteering at their church. Jay spends his free-time with his family, watching sports, exercising, and playing golf with his friends.

Taunya Vestal

Taunya Vestal, Client Care Coordinator

Taunya is excited to be a member of the Home Instead Family.  She has a Bachelor’s Degree in Business Administration with an emphasis in Marketing and Management from the University of Texas in Arlington, and brings over 25 years of experience to our team.  As a business owner of two companies, she has always served her clients well with a strong commitment to excellence.  Taunya worked to help families find, buy and sell their homes, and now she is helping families stay in their homes. 

With a passion for serving others, Taunya has also given her time to the community as a volunteer at Frisco ISD, the local church and several non-profit organizations for 20 years with creativity, love and compassion.  She has an eye for decorating, loves spending time with family and friends, watching movies and enjoying sunsets with her husband, Todd.  They have been married 31 years and have two boys. Their oldest is in the commercial construction industry and their youngest is a junior at the University of Oklahoma.  Taunya has never met a stranger and has a natural desire to always encourage others.  Her goal is to help connect families with a positive source of care and assistance to enable their aging loved one to stay in their home.

LeeAnn Zimmerman, Client Care Coordinator

LeeAnn Zimmerman, Client Care Coordinator

LeeAnn is a dedicated professional with a Bachelor of Arts in Psychology from the University of Nebraska - Lincoln. With a deep understanding of human behavior and development, she brings a unique perspective to Home Instead. Alongside her academic and professional achievements, LeeAnn has been married to her husband Eric for 23 years and has two wonderful sons, Grant and Kyle.  Grant is a Sophomore at the University of North Texas, majoring in Business and Kyle will be a Freshman at Emporia State University, playing football as well as majoring in Business.  She and her family love to travel, go out to dinner, and be with family, as well as their Golden Retriever – Toby. 

Drawing on her past work experience, she has had the privilege of purchasing a preschool franchise and running day-to-day operations, overseeing the care of over 150 children.  She created nurturing environments where children thrived. Her deep-rooted passion for helping families, from the very young to the elderly has made her career a full circle moment.  Creating relationships and connections comes easy for her.  Making people feel comfortable and cared for is important to her. 

Jocelyn Mejia

Jocelyn Mejia, HR Coordinator

Jocelyn spends her days at Home Instead finding and developing the best Care Professionals to serve our clients.  She has a unique perspective about Care Pros as she worked as a caregiver for 7 years!  She is also a business owner alongside her husband. When asked what she likes best about working at Home Instead, Jocelyn replied "I enjoy that I get to interact with new people every day. Getting the best of the best for our magnificent clients! Helping our Care Pro's learn new techniques, training. I love what I do! I love the family atmosphere here!! At the end of the day knowing that I was able to help someone in any way to make their day better makes me feel great!"

Outside of work, Jocelyn enjoys spending time with family and friends, spending time at the family ranch.

Quality Assurance Coordinator Cinnamon Wallace

Cinnamon Wallace, Quality Assurance Coordinator

Cinnamon is a kindhearted, lovely person with almost 35 years of experience in a variety of roles throughout the Caregiving Industry.  Early in her career, she helped implement a Preventative Behavioral Management Program for seniors with dementia and autism with an emphasis on memory care.  At the state school and through this program, she developed a passion for working with the senior community.  Over the past several years, she has worked in local senior living communities and organizations as a personal caregiver, activities director and marketing coordinator.  Everywhere she goes she strengthens the programs and pours genuine love and care into the seniors she so willingly serves. 

She is a mother to three wonderful children, and an incredible caregiver to her special needs sister, Lorri whom she has the privilege of living with and taking care of right here in McKinney.  One of their favorite things is to go shopping and out to eat on Saturdays, and Mexican food is always the top choice when deciding where to dine.  Cinnamon loves her family, her cats and working with the senior community.  We are so blessed to have as a part of the team.  She ALWAYS has a smile on her face, kind words to say and absolutely brings an incredible amount of knowledge, insight and expertise to the Quality Assurance Coordinator position here at our Plano Home Instead Office.

Kelly Spawn, Scheduling Coordinator

Kelly Spawn, Scheduling Coordinator

Kelly first joined our Home Instead family as a Caregiver. After just a few short months of delivering exceptional care, Kelly quickly joined our office staff as our Administrative Assistant. She was recently promoted to her current responsibility as Scheduling Coordinator. "I really enjoy working closely with our clients and our caregivers to ensure that we've got a 100% match. I work hard to align the personality of the client and family with the caregiver first, as that is the basis of care. Once the caregiver establishes a trusting relationship with a client as a foundation, they are in a good position to provide exemplary care. Bottom line, I love working with people, and this role gives me the opportunity to work with our awesome clients and fantastic Caregivers on a daily basis."

Kelly attended both East Texas State University and Remington College Medical Assisting program. She has an extensive background in Home Health Care, Phlebotomy and surgical tech work.

A home grown Texan, Kelly is very family oriented. In her spare time she likes to spend quality time at home with her children and grandchildren. Kelly is known to whip up a mean treat in the kitchen "An Apron is just a cape on backwards".

Garnet Odom,  Scheduling Coordinator

Garnet Odom, Scheduling Coordinator

Garnet joined our office in October 2020 as a scheduling Coordinator. She will be working with Kelly to schedule wonderful CAREGivers with our amazing clients. Garnet has a bachelor's degree from the University of North Texas in business and a background in merchandising. She decided to make a significant change in her career after spending the past 10 years overseeing her parent's care. She realized the importance of caregiving in the home and the growing need of caring for the 'Silver Tsunami' that is upon us now. Garnet has had several family members who have suffered from Alzheimer's and she is involved with a caregiver support group and has participated in the Walk to End Alzheimer's over past several years. After losing her mother to this disease, she has been overseeing the care of her father who has lived in several assisted living facilities, and she can appreciate the need for families to keep and care for their loved ones at HOME instead. "I plan to learn as much as I can to help families find the best suitable CAREGiver for their loved one and hope to ease their minds of some of the stress they go through during this journey."

Garnet enjoys joking around with her father and seeing him laugh, relaxing and swimming at home with her husband Mark, rooting for their favorite college football teams and soaking up some sun in St. Marten once a year. Garnet has two adult sons, Austin and Wesley who also graduated from UNT. Austin works for the UNT Athletic department and Wesley is pursuing further certificates to add to his degree in Analytical Science.
Ciara Flemons

Ciara Flemons, Administrative Assistant

Ciara joined Home Instead as a Care Pro after spending two years as a CNA before being promoted to Administrative Assistant in 2024. Ciara's has always had a passion for taking care of people, especially our seniors. Even though her roles have changed, Ciara says she enjoys how she can still help people on a daily basis just in a different way.

"Working at Home Instead has been like coming to work with family every day, we all support and help each other." Ciara has a five-year old daughter whom she loves spending all her free time with. Outside of work Ciara enjoys watching scary movies, cooking for her family and drinking a good cup of coffee.

Amanda Ross

Amanda Ross, Care Pro Advocate

Amanda was born and raised in Alexandria, Louisiana.  After her grandfather passed away in 1996, she moved to Longview, Texas to be closer to her grandmother.  Amanda went to Kilgore College to start her Associates degree in IT, and shortly after she married she moved to Fort Worth for 15 years where she worked in Property/Office Management for almost 10 years. Amanda first worked for Home Instead in Fort Worth beginning in 2012. This is when she realized that her whole life centered around being a Caregiver. Growing up with her grandparents, helping them as they aged, made a significant impression on her.

Amanda currently lives in Wylie with her 11-year-old son and their “pupper” Chippy. She spends a lot of family time with her sister/best friend and her family. They do crafty things, cook/bake and have fun together. Otherwise, Amanda is busy with her son’s sports, boy scouts and Church.

Her favorite thing about working at Home Instead is that she is able to help and give back to seniors and their families; to help them to age with respect and dignity. Her experience with her two grandmothers that had Alzheimer’s, gave her an understanding of the challenges of the horrible disease.  She is able to share that knowledge by teaching our Care Pros the Dementia training developed by our corporate office in partnership with the Alzheimer’s Association.

When asked about how it feels to work for Home Instead, Amanda replied, “Our family here at Home Instead is tight, we all support each other and are bound by a common mission, to care for seniors like we do our own family. I love what Home Instead stands for and what we do.”

Our Team

Your Home Instead team in Collin County possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.


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