Home Instead History & Mission

The Home Instead Difference

Why We Are Different at Home Instead

Excellent Reputation and Experience

• Over 18 years of experience serving seniors and their families in our communities
• Accredited by the Home Care Alliance of Massachusetts
• Better Business Bureau certified A+ business
• Caring Star Award Winner on Caring.com
• Only non-medical home care provider recognized by, and participating in,
  Tufts Health Plans and Harvard Pilgrims Health Plans

Personalized Service Plan

• Free in-person care consultation provided by a member of our Client Care Team (consisting of Registered Nurses and Home Care Liaisons) designed to answer all questions and develop a detailed and customized plan of care
• Guaranteed CAREGiver and client compatibility
• In-person CAREGiver introductions at service commencement by a member of our Client Care team
• Assistance in working with Long Term Care Insurance

Talented CAREGivers

• Highly selective CAREGiver screening and recruitment process
• Thorough background checks, including CORI Criminal Record Check, DMV Driving Record Check, Social Security Trace, Nurse Registry Check for CNA/HHA License, Drug Testing, Sex Offender’s List Check, Office of Inspector General Check, and at least 4 Reference Checks
• Bonded, Insured, Non-smoking CAREGivers
• Nationally developed, ongoing training for CAREGivers, starting at basic care training and continuing through more advanced training, including Alzheimer’s/Dementia Care, Hospice Care, Arthritis and Parkinson’s care

Commitment to Quality

• Ongoing follow up and Quality Assurance visits by our Client Care team to ensure client well-being by monitoring care needs and continued appropriateness of plan of care
• JD Powers survey process for both clients and CAREGivers
• In-person CAREGiver introductions at service commencement by a member of our Client Care team
• 24/7 service hotline for all clients that is staffed by Home Instead personnel