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Home Instead History & Mission 

For over 25 years, Home Instead has delivered compassionate, high-quality care to seniors around the globe.
Home Instead Caregiver and senior woman smile while sitting together on bed at home

The Home Instead Difference



Why We Are Different at Home Instead

Excellent Reputation and Experience

Personalized Service Plan

  • Free in-person care consultation provided by a member of our Client Care Team (consisting of Registered Nurses and Home Care Liaisons) designed to answer all questions and develop a detailed and customized plan of care
  • Guaranteed CAREGiver and client compatibility
  • In-person CAREGiver introductions at service commencement by a member of our Client Care team
  • Assistance in working with Long Term Care Insurance

Talented CAREGivers

  • Highly selective CAREGiver screening and recruitment process
  • Thorough background checks, including CORI Criminal Record Check, DMV Driving Record Check, Social Security Trace, Nurse Registry Check for CNA/HHA License, Drug Testing, Sex Offender’s List Check, Office of Inspector General Check, and at least 4 Reference Checks
  • Bonded, Insured, Non-smoking CAREGivers
  • Nationally developed, ongoing training for CAREGivers, starting at basic care training and continuing through more advanced training, including Alzheimer’s/Dementia Care, Hospice Care, Arthritis and Parkinson’s care

Commitment to Quality

  • Ongoing follow up and Quality Assurance visits by our Client Care team to ensure client well-being by monitoring care needs and continued appropriateness of plan of care
  • JD Powers survey process for both clients and CAREGivers
  • In-person CAREGiver introductions at service commencement by a member of our Client Care team
  • 24/7 service hotline for all clients that is staffed by Home Instead personnel