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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Our Promise

Proudly Serving Aging Adults & Their Families

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

Meet Our Team

About Us

Susan Mason,  General Manager

Susan Mason, General Manager

Susan joined the Home Instead Senior Care office as the part-time Recruitment/Retention Coordinator in June 2011. She became full-time in June 2013 in her current position of Office Manager. She has been instrumental in helping build the business to where it is today. Susan believes that our clients and their families deserve home health care delivered with compassion, excellence and reliability. Susan spends her day interacting with clients we work with and our staff of amazing CAREgivers. She has the primary responsibility of our ASAP relationship with Springwell in our territory. In addition she also provides on-call coverage. Susan enjoys spending time with her three boys and Fiance, taking short day trips by the ocean on weekends.

Abby White,  Quality Assurance Manager

Abby White, Quality Assurance Manager

Abby joined our office in July 2012. Abby is responsible for making periodic spot checks at our clients to ensure services are being provided as expected. Abby brings extensive experience as a Case Manager and a resident counselor at a mental health facility. She has worked with a variety of populations from those disabled to those needing extended hands on care.

Teresa Brideau,  Community Service Representative

Teresa Brideau, Community Service Representative

Teresa joined the Home Instead Waltham office in September of 2014. She is responsible for building strong relationships between Home Instead and the surrounding senior communities. As a Community Service Representative, she also plans various events that bring added value to the lives of seniors as well as their families. She is active in the marketing and networking events that occur locally relating to our seniors. Teresa brings many years of experience in Senior Care as a Caregiver herself.

Diane Gaskill,  Recruitment and Retention Coordinator

Diane Gaskill, Recruitment and Retention Coordinator

Diane started as a Caregiver in May, 2015 and was promoted to the Recruitment and Retention Coordinator in December 2015. In that role she is responsible for ensuring we have the best qualified and motivated CareGivers available. Being a CareGiver herself Diane always has a ready ear for our employees as they go through the daily challenges of keeping our clients safe and secure in their homes. A long time Waltham resident Diane previously worked for Standard Electric, TJ Max and Boston IVF. She was also a volunteer at Newton Wellesly Hospital.

Our Team

Your Home Instead team in Waltham, MA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community