Meet Our Team

Chuck Hiers, a native of Charleston, SC, started his career in the banking industry. In 2010, his sister passed away, who was the family caregiver to their parents. At that time, Chuck stepped into the primary role of assisting his parents with making sure their daily needs are being met. During this process, he realized he wanted something more professionally and personally rewarding while making a difference in other people's lives. He learned about Home Instead while trying to help his parents. Chuck was so impressed by the company, its core values, and the enrichment it brought to senior's lives that he made the decision to purchase the franchise here in Clinton, MS. He is married to Jill Hiers and they have two beautiful children, Caroline and Garrett.

Tori joined Home Instead in January 2020 as our Recruitment & Retention Specialist. Her responsibilities include recruitment efforts, interviewing perspective new hires, processing background information, and orientation training.  After only being here a little over a year, she was promoted to Client Service Coordinator to oversee scheduling for our clients and CAREGivers.  And most recently promoted to Client Services Manager where she oversees all aspects of our client's care. Tori's Certified Nursing Assistant background and experience ensures our clients needs and expectations are being met.  She lives in Edwards, MS with her husband and two children.

Barbara Pickle has been with Home Instead since February 2010. She started out as the Recruitment Coordinator and was promoted to our Client Care Representative. After having my own business, 'Barbara's Pickles and Tickles; for 24 yrs., I felt I needed a change after the loss of my husband and parents. I wanted my life to have meaning, by coming to Home Instead I feel that I now have a very important purpose in life by going out into the community and educating families about our services that meet the needs of seniors in order for them to maintain as healthy and productive quality of life as possible. Barbara has two sons, James and Joseph, and enjoys spending time with family and friends.

Lauren joined Home Instead in January 2024 as our Home Care Consultant shortly after graduating from Mississippi State University with her Bachelor's degree in Communications with a concentration in Public Relations. Her responsibilities include going out into the community and educating local healthcare providers, rehab facilities, assisted living communities and churches in order to show how Home Instead can make a difference in the lives of seniors in need of assistance. As her grandparents began to age, she gained a personal understanding of seniors and their desire to age within the comfort of their own homes. After living in Clinton for 23 years, Lauren has relocated to Flowood, MS with her family. She enjoys traveling to Starkville whenever she can to cheer on the Bulldogs! 

Rachel Sentell joined Home Instead in March of 2020 as a CAREGiver, but her caregiving experience started in 2014 when she cared for her grandmother who had Alzheimer's Disease. She was promoted to this office position in March of 2023 and in addition she has trained as the Recruitment and Engagement Specialist. She obtained her bachelor's degree in Fine Arts from Mississippi University for Women. Rachel lives with her husband and step-daughter in Clinton, where she has resided for the past 35 years.

Myia joined Home Instead in March 2019 as one of our CAREGivers.  Since that time, she has taken care of many clients and has demonstrated what it means to truly care for our seniors. Her exemplary dedication and work experience made her a natural choice for promotion into the Service Coordinator role.  In 2024 she was promoted to the Human Resources Manager role where she oversees the hiring and retention of our CAREGivers. She was a nurse's aide at UMMC for almost 7 years before joining Home Instead, she also was a supervisor at Marriott for 5 years and was a trainer for a local restaurant chain.  Myia is married with three children and originally from New Orleans, but has called Jackson home since 2005.

Nonia joined Home Instead in 2018 as a CAREGiver.  While working as a CAREGiver, she truly dedicated herself to ensuring her clients were taken care of with dignity and respect and was a perfect example of a senior care professional.  When the Recruitment Coordinator position came available in the office, she was immediately considered for the promotion and hired March of 2020.

Kay has been with Home Instead since March 2014 and is our Recruitment & Retention Coordinator where she oversees the retention of our existing CAREGivers where she recognizes their birthdays and work anniversaries along with creating social media content for FaceBook and Instagram.  She first started out as our Staffing Coordinator where her responsibilities included scheduling appointments for our CAREGivers to provide services to our clients. She enjoys interacting not only with the CAREGivers, but also the clients in order to make sure we provide consistent care so our clients are well taken care of to maintain their quality of living. Kay has been married to Felton for over 25 years and they have a beautiful daughter, Leah. She enjoys spending time with family and friends, but especially loves her time shopping with Leah.​