McHenry, SW Lake, NW Cook County (Change Location)
Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in Crystal Lake, IL have to say about Home Instead!
- By Kevin B.
Great place for senior care. A nurse friend and other nurses gave great recommendations to me. Yulia had been an excellent aide for my mother.
- By Barbara M.
Was very pleased with my caregiver Wasihara. She was prompt in arriving and was very good at everything. She's willing to what ever I ask of her and did a great job. She's an excellent addition to your company. She can come as a substitute for me anytime in the future.
- By Jim M.
Patricia has been very helpful and an excellent person and companion in our home
- By Bob P.
Our Caregiver, Natalie, is kind, efficient, and innovative with her skills in caregiving. We are very pleased to have her for 16 hours each week and she is so helpful in giving me relief in the full time care that Bob requires. She is always on time and graciously accepts any duties that I request in addition to the care of Bob.
- By Therese K.
Christine S. Has been wonderful with my mother she has exceeded all expectations
- By Linda R.
Our caregiver Paula is always responsive to our needs.
- By Scott L.
We contacted Home Instead after my mom had total hip replacement surgery and needed additional support. The person we worked with from their office (Lisa) was easy to work with. Lisa understood the needs and helped identify the scope of care. They offered the scheduling flexibility that made Home Instead easy to work with.
The care provided by Jenyne was exactly what my mom needed. While getting to know each other they determined they grew up in the same area which gave them more personal connections. Jenye was able to connect with my mom in a personal, thoughtful, caring and experienced way. Thank you for all the work you do.
- By Punk 82
Their caregiver is a terrific person who is willing to take care Of all my needs and change our schedule to meet my health needs.
- By Debra H.
The care my father received from Home Instead Crystal Lake was fantastic! The office staff was always kind, caring and compassionate. They readily adapted when I needed to change hours of care. Emily helped me transition my Dad to hospice care and was always ready to be a listening ear as I struggled with my Dads increased needs. Crystal and Terri were helpful at all times! My Dad’s caregivers - Mary, Rayna and Vivian showed so much love and compassion both for my Dad and I. They were always on time and went way above and beyond their assigned tasks. I consider each of these women to be my friend! Thanks - HomeInstead!
- By D.H.
Home Instead Senior Care helps out with personal care, meals, cleaning, and vacuuming; just general home cleaning for my dad. They're also available to run errands or to take him to doctors' appointments. That's something they can do either with his car or their car. The caregivers have been great. They're always available for him, they're very caring, and they leave good information for me. I write them notes about things that I'm concerned about and they always respond with how it went. I think their company has a policy that they should leave notes anyway. I'm satisfied with this agency. The director, the person who came out and talked to me before we started, he would drop in and supervise occasionally to see how people were doing. When someone was new they would introduce that new caregiver. The administrator would come and help the new caregiver adjust. Emily is one of the case managers I've dealt with the most. When there's a concern, she talks to me and makes some suggestions. For example, sometimes Dad wouldn't take his pills so we talked about what to try and do and how to get him to take them. She's very proactive.
- By John J.
The staff has helped our family more than we could have ever imagined. Thank you all for everything.
- By Ruth F.
The office staff is very professional but they show that they care for each for me as an individual and that they care about what needs I have. They realize that I am a human being and I just had a few bumps in the road to put me where I am now. The individual actual caregivers, have overall been very nice but still professional and caring to know that I have certain needs and being in a wheelchair it's different for them to put things away then it is for me. But they do this very wonderfully. It would greatly help if any staff member from caregivers to the office staff that they all remember we used to work we used to be out there doing things and now we can't do things. It is hard for us to ask for things. Please remember this. When you have a client who is permanently in a wheelchair you need to think about what happens when you're not there. Does that client do some things on his/her own? Make sure your client can get to the things wanted without a problem.