Lead Care Professional

Madison, Verona and Middleton

Home Instead® Care Professionals provide a variety of non-medical services that allow seniors to remain in their homes. These services are meant to enhance the quality of life for seniors. Home Instead® Care Professionals help clients and their families meet the challenges of aging with dignity, pride, care, and compassion. In addition to working as a caregiver, The Lead Care Professional serves as a liaison between Care Professionals, clients, and staff in the branch office.Lead Care Professional provides support through field training, client and Care Professional quality assurance visits, caregiving for new and high acuity clients until a reoccurring Care Professional has been assigned, caregiving for Care Professional call offs, and collaboratively working with the branch office to create and implement solutions for obstacles that affect care delivery.

Primary Responsibilities:

  • Demonstrate the core value of We Care Senior Care, Inc (d.b.a. an independently owned and operated Home Instead® franchise.)
    • Our core value is Love (v). We demonstrate Love (v) through the 8 attributes of Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.
  • Advise clients, families, and other health care providers regarding things such as home safety, gait, transfers, medication, personal cares, nutrition, cognition, and social needs.
  • Perform quality assurance activities such as client & Care Professional introductions, care assessments, and quality visits.
  • Teach/Re-educate Care Professionals about company policies and help develop/maintain the skills of Care Professionals.
  • Assist with roll out of new initiatives that impact Care Professionals and Clients
  • Listen and problem solve Care Professional and client questions and concerns; respond timely, and relay to supervisor.
  • Demonstrate high accountability and leadership skills, maintain, and encourage a positive work environment.
  • Demonstrate accurate understanding of company policies and consistently uphold them.
  • Demonstrates adaptability, sound judgment, handles difficult situations in a tactful manner.
  • Contribute to a positive living environment to enhance a client’s quality of life.
  • Document daily activities and report any significant changes in a client’s needs or living conditions.
  • Maintain regular communication with supervisor and franchise office staff
  • Provide Companionship & Home Helper services which could include:
    • Companionship and conversation
    • Providing stabilization and assistance with walking
    • Preparing meals and cleaning up meal-related items
    • Providing medication reminders and appointment reminders
    • Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens, cleaning bathrooms, kitchens, etc.)
    • Washing and ironing laundry
    • Running errands
    • Accompanying clients to appointments
  • Provide Personal Care services which could include:
  • Assisting with bathing
  • Assisting with grooming
  • Assisting with toileting and incontinence issues
  • Provide Specialized services which could include:
  • Advanced Alzheimer’s/Dementia Care
  • Hospice Care
  • Nurse Directed Services (NDS)
  • Secondary Responsibilities:
  • Complete all required training, including online training and in-services.
  • Participate in company sponsored training, Care Professional meetings, and social events.
  • Report hours according to office policy & communicate schedule availability changes in a timely manner.
  • Participate in ongoing PEAQ Satisfaction Surveys.
  • Document client information in Client Binders.
  • May require you to run errands and provide incidental transportation for a client using your vehicle or a client’s vehicle.
  • Perform other duties as assigned

Essential Job Requirements:

  • Ability to learn technology including using cell phones, computers, and tablets
  • Ability to lift, push or pull 25 pounds
  • Ability to bend, twist, stoop, kneel and reach
  • Possess a valid driver’s license or state identification
  • Possess valid auto insurance (if applicable)
  • Must successfully pass a criminal background check, DMV check, and drug screening.
  • Must be insurable and bondable
  • Ability to withstand exposure to dust, mold, mildew, and cleaning solutions
  • Ability to treat and care for clients and their property with dignity and respect
  • Ability to adapt to various living environments and locations
  • Ability to communicate with clients in a friendly and congenial manner

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