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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Charlotte, NC.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

John Hawk - Owner

John Hawk, Owner

John learned about Home Instead Senior Care when his grandmother needed care. He saw the impact Home Instead had not only on his grandmother, but on his parents as well – allowing them to resume a normal life while the CAREGiver, Sandy, took care of “Grammy.” John loves being a part of an organization that brings so much value to people in need. Outside of work, John enjoys golfing and spending time with family.

Toni B Web Pic

Toni Beer, Director of Operations

As our new Director of Operations, Toni oversees the day-to-day functions of the Scheduling and Recruiting and Retention Departments. She is responsible for ensuring that our CAREGiving team has the resources they need to provide exceptional care to our clients. She inspires CAREGivers, provides moral support, and reinforces Home Instead's policies and procedures. She leads our teams with kindness, confidence and composure. 

Toni shares she believes in this quote written by Maya Angelou "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Working at Home Instead has given me the opportunity to fulfill my passion to care for older adults and support the Care Professionals who take care of them every day.

Andie Gomez

Andie Gomez, Client Services Manager

Andie came to Home Instead in 2019 from a long-term care facility that also supported aging adults. Her empathetic heart was the perfect match for Home Instead Charlotte. As our new Client Services Manager, Andie makes sure that our Clients needs are first and foremost each day. She oversees and supports the Client Care Team in their roles. Andie is also the first point of contact when potential clients or families call our office in need of assistance. 

Andie explains how important her role is and how much pride she takes in it. "To support our community, I act as a leader in education and support. With a gentle approach, I LISTEN to what families need or what their concerns and challenges are. My goal is then, to put their minds at ease while providing them with the necessary information to make informed decisions about their loved ones. I want to help each family coordinate care, keeping their loved one at home for as long as possible or to provide them with additional assistance in a community living setting."
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Joy Davis, Office Manager

Joy joined the Home Instead Team in 2014 and spent 5 years as a Staffing Coordinator before switching roles. Now as the Office Manager, Joy keeps the office in efficient operational order. She also assists in planning special occasions, organizing events, and supports the office with billing and submitting Long Term Insurance Claims for our clients. She enjoys being able to use her creative and problems solving skills to help the team with whatever issues may arise.  

"I am so proud of the family we have created here at Home Instead. I really enjoy getting to use my gifts to make a fun and cozy environment for the people around me. However, the real stars are our CAREGivers. The work they do with their Clients every day makes it possible for us to do what we love. Together we have been able to make a difference and change lives in our community."

Karen Kurey - Client Care Manager

Karen Kurey, Client Care Manager

As Client Care Manager Karen says this is her dream job because she loves working with clients, families and our CAREGivers to help older adults thrive in their homes. She joined the Home Instead Charlotte franchise in 2006 and has remained devoted to our mission ever since. Karen's kind heart and infectious laugh make her impossible to forget. She is truly loved by everyone who meets her. 

Karen describes how fulfilling her role as Client Care Manager is. "One of the most gratifying aspects of my job is being a witness to the incredible long-term friendships that develop between a client and CAREGiver."

Team Member - Darla Brace

Darla Brace, Lead Staffing Coordinator

Darla offers much compassion in her role as Lead Staffing Coordinator.  She also oversees the daily operations of the Staffing Department and Oncall Team. Darla relies on her years of scheduling and leadership experience to ensure Staffing is creating Perfect Matches between clients and their CAREGivers. Her ability to adapt to sudden changes with effective solutions often gives her the title of scheduling wizard.

"Clients and family members tell us all of the time how we make a difference in their lives" Darla explains how rewarding creating a lasting bond between Clients, Families and their CAREGivers are.

Deborah May - Account Manager

Deborah May, Account Manager

Debbie plays an integral role in ensuring that the administrative and financial aspects of our business run smoothly. She has been with Home Instead Charlotte since 2006. Debbie not only comes with a wealth of knowledge but also a kind and gentle heart.

Debbie's shares why being part of the Home Instead team is so fulfilling. "I find it so rewarding to be part of a business that provides comfort to it’s clients and peace of mind to family members."

Jackie Donnell

Jackie Donnell, Recruiting Coordinator

As part of the Recruiting and Retention team, Jackie is responsible for recruiting new, wonderful CAREGivers and beginning the onboarding process. She has been committed to creating an exceptional team that truly cares for our seniors as if they were family. Beginning as a CAREGiver in 2003 with Home Instead Charlotte she knows what it takes to share your heart to your client. She is known by all of us as a gentle soul with a kind smile. 
Jackie explains how getting to know others who are passionate about caretaking is one of her favorite parts of her job.
"I get the opportunity to meet many applicants looking to become Home Instead CAREGivers. They share their stories and express their passions and desires to care for others. Many of them never realized that they were already Caregivers. I look forward to telling them about Home Instead and explaining how we are the best in the area when it comes to CAREGivers. After all, I am a prime example." 

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Cassandra Herbin, Recruiting and Engagement Coordinator

As Recruiter and Engagement Coordinator, Cassandra uses her previous experience as a Home Instead CAREGiver to onboard and train new talented CAREGivers. Cassandra came to Home Instead in 2009 where she was a CAREGiver in the field for many years. Her kindness and giving heart made her the perfect fit for the office. She spends her days finding and getting to know prospective CAREGivers. She focuses on bringing in qualified individuals that will share their hearts and give their very best to our clients and their families.

"I am fortunate to be part of an environment where people are truly making a difference in the lives of their clients and family members." 

Consuelo Whiskey

Consuelo Whiskey, Client Care Coordinator

Consuelo began her Home Instead career in 2010 as a CAREGiver and quickly became a favorite in Clients’ homes. Now as a Client Care Coordinator, with her immeasurable experience, professionalism, and kindness, she spends time with clients in different role. Consuelo meets with potential clients and their families to share information about Home Instead’s services. Once on board, she regularly connects with them to ensure that they are receiving exceptional care. She loves bringing peace of mind to her clients, their family members, and friends. Consuelo is always there to help them celebrate the good times as well as to face and work through the challenging ones with grace and dignity.
Janice Combs

Janice Coombs, Client Care Coordinator, LEAD CAREGiver

Like many of our office team members, Janice started her Home Instead career in 2012, in a Client's home as a CAREGiver. As our home care family expanded over Mecklenburg County, we needed an exceptional LEAD CAREGiver who could introduce new CAREGivers to clients and provide additional training in the field. Leadership agreed that with her experience and personality, she would be an ideal fit. Shortly after, Janice took on the dual role of a Client Care Coordinator as well. Her main duties include quality assurance visits which ensure services are meeting the needs of clients, in-home introductions to cultivate great CAREGiver and client relationships, and coordinating care for new clients.
Team Member - Diane Blanchfield

Diane Blanchfield, RN Supervisor

"It is a pleasure to work with a group of people who care about each other and the clients we take care of !!!!? Diane shares with how much she enjoys her role with Home Instead Charlotte.
Tabitha Burris - Family Care Specialist

Tabitha Burris, Compliance Analyst

As our Compliance Analyst, Tabitha makes sure that our business stays in good standing with Home Instead and state regulations. She has been with Home Instead for many years and in that time has worn many hats. She started as a CAREgiver, assisting Clients in their homes, then transitioned in to the office in 2013. Her incredible interpersonal skills and knowledge accumulated over the years with Home Instead makes her the perfect fit for any role.

"I have had the pleasure of working for Home Instead since 2007 and have witnessed countless acts of compassion and dedication by our CAREGiving team." - Tabitha

Our Team

Your Home Instead team in Charlotte, NC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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