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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Franklin, WI.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

David Kyhn,  Franchise Owner

David Kyhn, Franchise Owner

David Kyhn has provided over a decade of accomplishment-laden experience in the field of senior care to both the Milwaukee and Waukesha area communities. David worked in several fields throughout his life before joining the Home Instead Senior Care family in 1999. It was then that he opened his first franchise office, covering the southern portion of Milwaukee County. In January of 2001 David opened his second franchise office, servicing all of Waukesha County.

In 2008, David was awarded Employer of the Year by the Mature Worker Committee of Greater Milwaukee, as well as Outstanding Employer by the Wisconsin Older Worker Network.

Michelle Kyhn,  Franchise Owner

Michelle Kyhn, Franchise Owner

Michelle has been with Home Instead Senior Care since 2005 when she started a franchise location in Janesville. After selling that location in 2016, she has been managing the daily operations of the Milwaukee County - South and Waukesha County offices. She is passionate about meeting the challenge of assisting the aging population maintain their independence with the help of CAREGivers.

Mark Minch Webpage

Mark Minch, Director of Client Services

As General Manager, Mark takes care and consideration when it comes to implementing and carrying out strategies to consistently keep CAREGiver and client satisfaction at the highest level. His top priority is to ensure that our staff provides top-notch customer service.

Mark’s interest in senior care began when he took on the responsibility as sole caregiver to his grandmother for almost 5 years. When she passed away, he decided that he wanted to continue to help others and discovered Home Instead Senior Care. He worked as a CAREGiver for over 2 years before being promoted to the Staff Coordinator position in 2005. Because of his positive attitude and determination to assure that our clients happy with the care they receive, Mark advanced into the position of Director of Client Services, and then General Manager. He believes that getting to know the clients and CAREGivers on a personal basis provides the necessary foundation for high quality service. In his spare time, Mark enjoys acting as well as playing piano.

Jenny Suderland Webpage

Jenny Suderland, Recruitment & Engagement Coordinator

Jenny recruits new CAREGivers and works with all care providers to increase caregiving knowledge and skills. She provides both group and one-on-one coaching to maximize the abilities of our team. She also ensures legal compliance and confirms that we are meeting and exceeding franchise standards. In her role, she also works on job satisfaction and retention of our professional CAREGivers.

Jenny enjoys hearing the great stories and backgrounds of our clients. She also feels that being a CAREGiver requires a certain type of person. Because she believes it is a labor of love, she likes getting to know our CAREGivers and learn why they have chosen this career path.

She has a background as a CNA and was a federal officer with the Department of Homeland Security. Jenny's bachelor's degrees are in holistic health/theology and homeland security. She has one son and currently cares for her elderly mother so she remains safe in her home. Jenny enjoys gardening and dabbling in the arts. She likes long walks with her dog and being amused by her cat.

Katie Gleason Webpage

Katie Gleason, Recruitment & Retention Coordinator

Katie has the important role of recruiting and onboarding new caregivers. She leads the training for both new caregivers and provides continuing education to those who have been with Home Instead. Her background includes both teaching and caregiving, so it was a perfect match for Katie. She previously was in the role of Client Care Coordinator, so she also has a deep understanding of client needs and can translate those with her thorough, hands-on education. She ensures our caregivers are both competent and have a compassionate demeanor toward caregiving.
Jennifer Gardner Webpage

Jennifer Gardner, Service Coordinator

Jennifer establishes and maintains schedules for CAREGivers and clients. She gets to know each CAREGiver and learns of their unique skills and personalities to determine the best fit for clients. She loves working with a variety of different people and making a difference in their lives.

Jennifer has an associates degree in human services and a bachelor's in children and family services. In her spare time, she spends it with family, watching movings, reading and cooking.

Alyssa Torrez Webpage

Alyssa Torrez, Client Care Coordinator

Alyssa meets with prospective clients and their families to determine if homecare with Home Instead would suit their needs. She then develops a care plan personalized to fit the client's schedule, their budget, and their care needs. This personalization of care is something our clients really appreciate. Alyssa is a great listener and will help ensure a smooth transition.

Amy Suttle,  Home Care Consultant

Amy Suttle, Home Care Consultant

She feels blessed to have the opportunity to share what a huge difference Home Instead Senior Care makes in the lives of older adults through relationship building and networking in our local community. She loves to be a key part in helping seniors retain their indepencence while providing their family members peace of mind.

She has a Bacherlor of Science in Public Relations from Northern Arizona University nad has worked across the Home Instead network for over twelve years. Prior to her time at Home instead, she managed public relations and special events for various print publications in Arizona.

She has been married to her husband, Jason, for 15 years and has two boys, ages eight and ten. Together, they have a fun-loving boxer named Sampson. She enjoys spending time with her family, traveling the world and doing projects around home. She can usually be found cheering for her boys on the sidelines of a baseball field!

Jenny Ard Webpage

Jennifer Ard, Office Coordinator

Jennifer has two decades of experience with hands-on patient care. She worked as a CNA for almost 10 years, and also cared for family members.

She is now enjoying the new challenge of the administrative side of caregiving. It has given her a new appreciation for the responsibilities of this field. In her role at Home Instead, she assists the office in a variety of ways, including ensuring proper clock-in and clock-out procedures are followed, billing and payroll assistance, scheduling, on-call, as well as a variety of other duties.

Jennifer is an animal lover. She spends her spare time reading and continuing her mother's work with sewing, crafts, and quilting.

Tamira Rutues Web

Tamira Rutues - Service Coordinator

Tamira is on the scheduling team that ensures every client has a caregiver who is a great fit. She works with clients on meeting their needs, as well as ensuring the caregivers have the hours that work for them. Prior to Home Instead, Tamira managed the staffing needs of group homes and provided caregiving herself.
David White Webpage

David White

As a Client Care Coordinator David endeavors to ensure that families and individuals experience a high level of individualized attention when needing home care.  He has a background in Community Health, Alzheimers and Dementia Care, Elder Care, Veteran Care, visual arts, poetry, and music. David is inspired to share his diverse talents and to utilize them to improve the lives of the families Home Instead serves.

Our Team

Your Home Instead team in Franklin, WI possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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