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Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in Union City, CA have to say about Home Instead!

Caregiver and Client
Home instead has been so good to our family. They are very responsive when I need help.
5-star review - By Roen R.
I have never seen a place take care of it's customers like Home Instead. The franchise owner, Shannon, she is a blessing. She makes sure that every client that is under her branch are well taken care of. She has the best support staff and they make sure that they make you feel valued. Their care givers are well trained and very versatile as well. Their are trained to do more than just "care" for their seniors. They go above and beyond what is asked of them and for that, they are greatly appreciated. Lastly, their prices are very fair. I don't feel like they are gouging me, especially with their awesome and professional care givers. I trust this company 110%. They have my business over the other senior care companies. Keep doing what you're doing Home Instead. Stay Great!
Our 86 year old mother received wonderful care by Home Instead Senior Care for approximately one and a half years. She has recently moved into a full-time memory care facility.  Yes, we too were skeptical that our mother would ever be willing to accept anyone coming into her home to offer assistance, especially when she was insistent she could do everything she always had done for nearly 50 years! When we met Shannon Chan, we were immediately impressed with her knowledge, compassion, and genuine understanding of our mother's feelings and reluctance. She was always gentle, soft spoken, kind and respectful to her. Eventually, even our mother changed her own perspective and accepted the help of the caregivers. Shannon gave her the time she needed to reach this place on her own, and it gave us great comfort knowing she was in good hands. She and her staff were always available, receptive and patient with our questions, concerns or requests. Thank you, Shannon and all the caregivers who brought companionship, care and a smile to our mother every day.
I would highly recommend Home Instead Senior Care (Union City). We were in need of in-home care for my 88 year-old father who is in the beginning stages of dementia. We’ve had experience with other caregiving businesses and, comparatively, the Home Instead owner, Shannon, and her staff were very well qualified to answer all our questions, put our minds at ease, and have the patience to help us work through some unique situations. Shannon is such a caring person who has the ability to get a good read of the situation and then gently make suggestions to those who may not be ready to make changes. She did an initial home visit to gather information and explain the details of what they provide and the costs, with no pressure to make a decision on the spot. She and the office staff were then wonderful with follow-through and regularly checked-in to see how things were going from our perspective. With any caregiving service, the variable will be with the individual day-to-day providers. The ones we had were kind and seemed to be well-trained. My suggestion to anyone utilizing in-home care is to remember that the caregiver is working for you, so it’s ok to let them know what you do/don’t want and request a different caregiver if one doesn’t seem to be a good fit for the needs of your situation. Although we’re no longer receiving services from Home Instead, without a doubt if the need arises again, we’ll seek out Home Instead (Union City) again!
When my 91-year-old mother was discharged from hospital, Home Instead Senior Care provided professional service to help us go through the difficulties. Thanks.
Home Instead Senior Care provided competent care giver for someone on hospice. The care provided comfort and basic needs, albeit a very short course. I would enlist this service again, if needed.
Home Instead took perfect care of my great grandmother for the past two years and I will always be grateful. Thank you so much for your professionalism and caring staff.
I have used Home Instead for the past 18 months to help my parents stay safe and healthy in their home. The caregivers sent by Home Instead have been compassionate and well trained. They truly love their geriatric patients. Caregivers are matched by their personality and level of care needed. My father has had two strokes. During his second stroke his caregiver immediately noticed the signs and called 911. Because of her quick action my dad has make a complete recovery. Shannon Chan is the owner and she monitors each patient frequently to insure quality care. She is available by phone or email and responds to any concerns promptly. I highly recommend Home Instead and am confident my parents will continue to receive high quality care from them.
Home instead is everything it purports to be. The director and staff are always available and very accommodating to the needs of our mother. When there were mismatched personalities, they were understanding and quick to find someone more sociable to mom’s liking. There is utmost respect for our mom’s age and increasing memory loss. Requests from her daughters are honored. We are pleased to know that Home Instead will be able to expand hours of care when the need arises. Home Instead comes highly recommended our family.
I was very happy with the care my dad received from Shannon & her team. Shannon is very caring & compassionate about the work that they provide.
Shannon and her team were wonderful in working with my grandmother as she made her final journey in life, which was a 18 month process. Shannon's team were loving and empathetic to not only Rosalie but to the entire family during this trying time. When we had concerns with the staff, Shannon was quick to respond. I'd definitely work with her again.
My mom is a high functioning senior. Her caregiver "Marilyn" is there for her to assist her in her everyday tasks such as, Dr. appointments, errands, shopping and even playing cards! Mom was reluctant to have someone come in her home like many other "older" folks! However, now my mom looks forward to her visits. Marilyn is dependable and very sweet to our mom. My siblings and I still work full time so having Marilyn caring for our mom has given us a breather. The service Home Instead has given us the gift to enjoy our mom and to know how well she is being taken care of!
My elderly mother was reluctant to have someone help her in her home, but her children are not close enough to check in on her two or three times a week. She finally agreed to accept the help. Home Instead met with her and then called me with their recommendations and developed the service plan. Within a week or two of service the staff had helped mom clean out her refrigerator, plan and set aside some meals, set up a pill taking schedule and organize pills, among other tasks. This was so helpful and welcome during the brief period we were waiting for mom to be able to enter an assisted living community. The billing was clear and accurate.
Hired Home Instead Senior Care for my father and mother. Shannon, the owner, worked hard for us to find the right fit. It was our first time and my parents were reluctant. We did have some stumbles with caregivers that were well meaning, but didn't fit our family. But eventually they gave us three who my dad relied on and looked forward to seeing. Monica, Ripal and Arafeh were wonderful with us and have become friends. Our caregiver was there when my dad passed away. They came to his funeral as did Shannon. They became part of the family and showed that they really cared about us. I took away one star, because not every match was a great one. But the whole team tried to make it right. They were flexible to our schedule needs, and the owner takes the relationship personally.
Thank you to Shannon and your staff.  I would like to express my sincerest thank you to you and your home caregivers.  I cannot tell you how comforting it was for us to know that your people were taking great care of my father in his final days.  All your caregivers provided loving support to both of my parents and me, when we needed it the most. Your staff was always there to respond to our requests.

I thank God that there are people like you and your Home Instead workers.  You are truly a blessing.  Please continue the great work that you do because there are so many families who will benefit from your love and care.  

Again, there are not enough words or enough ways to say thank you.  I am forever in your debt and in awe of your kindness.

God Bless You
This organization is amazing. I live on the east coast and have worked in long term care for 10 years. My single brother had back surgery and needed help at home, but didn't decide that until after the surgery. I called the Union City Home Instead and within three hours, Shannon had someone picking up his medication at the drug store and helping my brother into bed with clean sheets which she had quickly made up. I was desperate to help and thousands of miles away. They assisted him for 4 days and he was mesmerized by their competency and personality. We highly recommend this Home Instead for help for yourself or a loved one. 
Amazing service and sensitivity, all the way from the initial conversations around services offered, to Johnny coming to the hospital to meet my mom with dementia, to the amazing caregivers Denita and Kushmir... thank you!!! Home Instead helped us through a window between the time when my mom was in the hospital to when a full-time caregiver could move into their home. They were super respectful in balancing her need for independence with assisting her on everything from dressing, bathing and eating. Thank you!!! I will call again if we need back up care.
When my mom was ready to be discharged from the skilled nursing home, I called Home Instead Inc. to look for a care-giver to take care of my mom at home.  After talking to Johnny at the office about the services they provide, I had a good feeling about this company. On the same day, Shannon came to the nursing home to visit my mom.  At that moment I knew I found the right company to provide a caregiver for my mom.  

The care-giver came on time everyday and took care of my mom. Against all odds, I thank God my mom is recovering very well from her illness.  We only needed the care-giver for a short period of time.  I am also thankful Home Instead is part of her recovery process.
I have used Home Instead Senior Care for my parents for over three years. The caregivers are well trained and compassionate. The owner, Shannon, matches the personality and expectation of the client with the caregiver. What impresses me the most is the quality assurance meeting that is held every three months. At that meeting Shannon talks with client and relatives. She evaluates the needs of the client, makes recommendations, and asks if there is anything that needs to be done or changes needed. I feel that Home Instead provides high quality and personalized care. Shannon and her staff treats each client as family and will visit them in the hospital or rehab if they are admitted there. I highly recommend Home Instead Senior Care if your loved ones need help.
I highly recommend this company due to their ongoing hard work for their clients. They spent countless hours training their office staff and caregivers. They make it a priority to spend time with their clients and be there when clients need them. Shannon is the franchise owner and she actively engages the community and her clients. Johnny and Karen are the office team that handles day to day tasks and remain on stand by when you need them 24/7. This company is a small business, so they make it their number one goal to take care each of their clients. If you need senior care and looking for a awesome company to support you, look no further and check these guys out! Keep up the good work.
The team at the Fremont area Home Instead were a great help during a trying time.

I needed to find good in-home care for my mother on very short notice. I looked at the various alternatives in our area and chose Home Instead.  I am very glad I did.

Shannon is an amazing combination of compassion, professionalism, and energy.  She came by our home within hours, did a detailed assessment of our situation, and provided us a comforting caregiver by early evening.

Shannon was poised, prepared, and empathetic during the assessment and beyond. She has a system in place that appears to cover everything that could affect and maximize the care offered by her team to assure the comfort and care of the person in need.

She was open and transparent on pricing and the care to be provided, and she took the time to bring caregivers by the house to introduce them and to bring them up to speed on expectations and requirements.

I would recommend her and the Fremont area Home Instead team's compassionate, professional, and responsive service.
My sisters and I have been using Home Instead for the care of our father for several months. Shannon Chan came out the the house and to personally set up the arrangement we were asking for. The care givers are excellent, thorough and pleasant. They do the physical exercises with Dad as well as assist with meal preparations. It has been a pleasure working with this organization as well as a huge relief knowing that our father is well cared for in our absence.  Hours are flexible, rates are reasonable and service is excellent. I highly recommend Home Instead to anyone who needs in home care.
I would trust this franchise and the owner (Shannon) with my own life, and that of my loved ones.  The multiple times I have worked with Shannon and her business, I've always been welcomed with a smile, tons of compassion, an uplifting sense of humor, and the best care I could ever hope for.

I will always trust my own health and that of my elder family members to Shannon and her franchise wherever she is.  Her business is very well organized, and responsible.  I know I can always count with their support and help whenever needed the most.  I'm very happy I made the decision to work with this franchise.
I called upon Home Instead during my Mother's home hospice care. Shannon was very caring and compassionate from the moment we first met. In a day, Johnny and our caregiver Denise arrived at our house with great humility for introductions and to meet our dear Mother. Denise arrived early for her shift and she was very caring, supportive and experienced taking care of my Mother. Denise cleaned and organized my Mother's room and during my Mother's final hours she listened and took joy in the many stories and photos about my Mother. I know my Mother heard those stories and was comforted by them. This Home Instead takes great care of loved ones and their families.
Top notch company and staff.  I was referred to them by my Dr. and was very satisfied with the home care team.
Amazing customer service from Shannon and Johnny, thanks again for helping us out in our time of need. Our caretaker Mary was an amazing help and I cannot recommend Home Instead enough, they truly are the best at what they do.
The most important detail is they sent me an excellent caregiver who was exactly what I needed and who became a friend. My review is based entirely on her, I can’t speak for any other part of the business.
I was very hesitant about having somebody come into our home. Home Instead has made me feel very comfortable and my mom very comfortable and they make us feel like family.
The team at the Fremont area Home Instead were a great help during a trying time. I needed to find good in-home care for my mother on very short notice. I looked at the various alternatives in our area and chose Home Instead. I am very glad I did. Shannon is an amazing combination of compassion, professionalism, and energy. She came by our home within hours, did a detailed assessment of our situation, and provided us a comforting caregiver by early evening. Shannon was poised, prepared, and empathetic during the assessment and beyond. She has a system in place that appears to cover everything that could affect and maximize the care offered by her team to assure the comfort and care of the person in need. She was open and transparent on pricing and the care to be provided, and she took the time to bring caregivers by the house to introduce them and to bring them up to speed on expectations and requirements. I would recommend her and the Fremont area Home Instead team's compassionate, professional, and responsive service.
Home Instead Fremont was WONDERFUL ‼️ They reviewed my situation and provided round the clock coverage for my good friend. They worked very well with the Vitas health care and together provided the excellent and caring service that I had hoped for. If you ever have a need for home health care, Fremont’s Home Instead is THE PLACE to go.
Home Instead has always been most accommodating with the caregivers schedules. Very thoughtful and dedicated caregivers. Everyone treats our mother like family with respect and kindness. We can’t imagine having gone through COVID without Home Instead!
We got Home Instead Senior Care for my parents. They are doing well. They are happy with the caregivers, and we are happy with them. They do light housekeeping, meals, hygiene, and reminders for medication.
Home Instead has treated my mom and I like family and really went above and beyond. They respond to my request usually the same day they are always on time and I don't know what I would do without them
Back in the Fall of 2014, my Mom was given 2 months to live after a hospitalization for a broken collar bone and severe COPD. Her wish was to return home so we arranged for weekly visits from a hospice, as well as caregivers from Home Instead. At first, we had caregivers come for 4-8 hours shifts during the daytime. My Dad thought he could help provide care for my Mom and my parents insisted that they wouldn't need caregivers in the evening. Unfortunately, it ended up not being safe for my folks to be left alone overnight and I wasn't able to move in with them due to having a young child at home which was 45 minutes away. Thankfully, Shannon was able to arrange for 24/7 care for my parents during my Mom's transition which ended up lasting 6 months. My Dad is a very challenging person to work with and he remained in denial about the severity of my Mom's condition until the end. Most of the caregivers were very patient with him as they balanced tending to my Mom's Activities of Daily Living (ADLs) and babysitting him. Shannon also came up with a system of posting a weekly calendar with the names and pictures of the caregivers that were arriving for each shift. This helped lessen the confusion of having different people coming to the house. Our situation was extreme and complicated. If I hadn't found Shannon and Home Instead, I don't think I would have been able to honor my Mom's wish to die at home. Thank you for being there!
Shannon is the president and owner of Home Instead Senior Care. I hope you never have to use it. But if you do, use no other service. I am 86 years old and require senior care. Shannon has provided me with a guardian angel who is highly talented and responsive to my every need. She is available for as little as 4 hours a day, or as many as 24 hours a day. She is an excellent driver and has helped me with my grocery shopping. I do not believe I can bathe without her assistance. She provides minor first aid and daily encouragement. The rates are reasonable. I would be pleased to recommend her service to anyone seeking to enhance the lives of aging adults. There are many such services available to the general public, but Home Instead Senior Care is by far the best one.
My mother passed away in January and I live two hours away from my 92-year-old dad. While he is in pretty good physical and mental health, he doesn't cook and isn't used to basic housekeeping. He reluctantly agreed to try having Kim Q., a caregiver from Home Instead, come to his home four mornings a week for a one month "trial" to clean, cook lunch and provide companionship. Fast-forward eight months: when I visit, the house is immaculate, the refrigerator is stocked with plenty of nutritious food that can be reheated in the microwave, and my dad is in good spirits with his new routine. His caregiver is reliable, responsible, personable, and willing to spend time with my dad doing her work but also sharing a cup of coffee and a board game. I can't tell you what a relief it is to know that Dad is well taken care of!
Many thanks to Shirley and Cristina from Home Instead for arranging amazing caregivers to help with post-surgery care. Shirley and Cristina were super responsive and empathetic.
I normally don't write reviews, but this place is exceptional!  The caregiver Jasmine was able to help my mother acclimate to her new memory care. She was wonderful and kind and if I could give them 10 stars I would. Thanks Shannon for all the help. You truly have the best of the best working there. I can't thank you enough for all the help!!
I've had a great experience working with Home Instead in Union City, CA. I've been working directly with Shannon to coordinate care for my mother. She has been incredibly understanding and helpful through the whole process. She has made sure that my mom is heard and her needs are met, as well as providing support for me through this process.

My mother is an alcoholic and unable to care for herself as her health has significantly declined. Her caregivers Anima and Katelyn have been doing a wonderful job looking after her and providing her support with all daily activities.

I have nothing but good things to say about everyone who works at Home Instead.
Met all the needs of our mother in a caring, compassionate, and responsive way, all during COVID.  Literally 4 days before the shelter in place, our mother went from a walker to a wheelchair. She resides in a senior care facility (CCRC) as an independent resident and needed 24 hour care within a day.  We were referred to Home Instead (HI) by the management of her residence.  Speaking with Shannon at about 9:00 pm, Shannon reduced my anxiety by asking all the right questions and explaining the care my mom needed and would be provided. After I spoke with her, I knew our mom would be taken care of properly and with compassion.

Because of COVID, our care has to be from a distance as the CCRC has and continues to maintain a safe environment for its senior residents.  HI caregivers have shopped, cared and accompanied my mom on medical appointments during the 4 months prior to her hip replacement surgery. My mom even talked about the caregivers as family.  We worked very closely with Johnny who schedule all the caregivers.  Once when a caregivers could not make her shift, so at 9:30pm I was called to say that he was going to find someone to come at 11:00pm. (when the regular shift started), and he did! They work to make sure that any changes whether it be in routine or medications is conveyed to all the caregivers. My mom is on her own now that she has recovered from her surgery.  BUT WE COULD NOT HAVE MADE IT THROUGH THE FOUR MONTHS, ALL DURING THE PANDEMIC, WITHOUT HOME INSTEAD!

We thank Shannon, Johnny and the wonderful team of caregivers for seeing our mom through the most painful four months of her life.
So thankful for being introduced to Shannon Chan, owner of Home Instead Senior Care. My elderly father was hospitalized and would need in home care. Shannon came to see us and determine our needs. She made such a wonderful impression. I immediately felt we were in good hands. It was obvious she was very experienced and an expert in her business. She understood all aspects, I immediately trusted her. She is extremely capable and compassionate. She is what you need in times like these. She asked important questions to find the perfect experienced and trained caregiver for dad and our family. We got to meet Tracey C. at the hospital and knew she was perfect. Shannon help guide me through so many decisions saving me time and energy. It was a very stressful time. Shannon just knew. We could not be happier and more at ease having Tracey with her confidence and expertise. We appreciate how patient, kind and compassionate she is with dad.  Because Shannon is who she is, her staff share her generosity, respect, support and compassion. They reflect all the good that she is. We've had exceptional customer service which is rare in my world. Choosing Shannon/Home Instead has been the best decision to help guide and support my whole family through challenging times. We are all very grateful. Thanks to Shannon, Tracey, Johnny and the many others, we made the right decision.  
We inquired their service (Union City) recently. The folks worked there were really professional and compassionate. The owner showed us that the company is licensed through department of social service for care-giving. All caregivers are employees and background checked with fingerprints (Lifescan). There are strong processes and check points to ensure customized care are implemented properly. I was very impressed. They will be our first choice when we are ready to use home based senior service.
Home Instead worked with me as a bridge during the first few weeks I came home in a wheelchair from a care facility. The provider was caring and made me become confident in getting around my home. She was knowledgeable and was able to help me learn to care for myself as I regain my health.  The owner provided me with the answers to all my questions and made me feel I was choosing a company that cared about me and not just another "job". Thank you for providing me with the care I needed to get my life back.
Fremont's Home Instead is WITHOUT EQUAL!  
I would hope that no one ever will need Home Instead's services ... but if you do, you cannot do better than Fremont's Home Instead. I called them to see if they could provide me with advice and help to care for a dear friend.  I met with Shannon Chan and her chief of staff, Daksha. They are consummate professionals! In two days, I had all the help I could have ever wanted. They worked very well with me throughout the entire episode. I was particularly impressed with their approach to the business processes. They managed the costs and provided very professional staff. I was pleased with their business and care processes in use. They regularly monitor, assess and report the current situation to those who need to understand. Their choice of care givers was wonderful. Their staff members were experienced, caring and always willing to go the extra mile. What impressed me most was their individual dedication to the care and well being for my charge.
Shannon and her entire staff has been professional in every way. She truly cares for her patients / seniors. She's very responsive and is always there to answer any questions. She's forward-looking and is able to anticipate the seniors' needs and make the proper referral. I always recommend Shannon's services to any family who's needing care at home.
Shannon Chan is the president and owner of Home Instead Senior Care. I hope you never have to use it.  

But if you do, use no other service. I am 86 years old and require senior care. Shannon has provided me with a guardian angel who is highly talented and responsive to my every need. She is available for as little as 4 hours a day, or as many as 24 hours a day.  She is an excellent driver and has helped me with my grocery shopping.  I do not believe I can bathe without her assistance.  She provides minor first aid and daily encouragement. The rates are reasonable.

I would be pleased to recommend her service to anyone seeking to enhance the lives of aging adults. There are many such services available to the general public, but Home Instead Senior Care is by far the best one.

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.

home instead caregiver stands smiling in front of senior woman in bed