Care Professional Awards & Recognition

Do You Know Someone With A Caring Heart?

We all have that someone who is a natural born caregiver. If you know a friend or family member that would make an outstanding Care Pro, someone who would easily receive a standing ovation from Home Instead, please share the career opportunity - we’d love to meet them!

Roxana - Q4 2023 Care Pro of the Quarter

Roxana has been chosen for the "Care Pro of the Quarter" award. Her exceptional professionalism, reliability, and dedication to her clients set her apart. Roxana consistently goes above and beyond, whether it's by extending her hours or taking on extra shifts on her off day. She ensures that the families she works with receive the best possible care. Roxana always answering calls promptly or efficiently returning them. Punctual and rarely taking time off, Roxana's clients appreciate her, consistently providing positive feedback about the level of care she delivers. She willingly takes on the toughest assignments without hesitation. Roxana has a great working relationship with the office staff. She always comes in with a big smile and a positive disposition.

Thank you, Roxana, for all your hard work and team spirit! Your dedication and positive attitude make a significant impact on our team, and we truly appreciate the exceptional care you provide to our clients.

Dina - Q3 2023 Care Pro of the Quarter

I'm delighted to announce that Dina has been selected as our Caregiver of the Quarter for the 3rd quarter of this year. Dina's outstanding contributions to our clients and our franchise have set her apart, and we want to take a moment to recognize her exceptional work.

Dina's dedication to her role is truly commendable. She consistently demonstrates her commitment by being punctual, dependable, and always willing to go the extra mile. Her approach to caregiving is marked by her unwavering dedication and her ability to adapt to various situations seamlessly.

In addition to her remarkable dedication, Dina's skills as a care pro are second to none. She possesses a wealth of knowledge in elder care, encompassing everything from personal hygiene and meal preparation to medication management and mobility assistance. Dina's approach is characterized by patience, compassion, and a deep understanding of her clients' unique needs and preferences.

Furthermore, Dina's positivity and cheerful disposition have a way of brightening everyone's day. She has become an invaluable member of our team, and her contributions extend beyond caregiving. Dina has also played a vital role in scheduling, ensuring that our clients receive the care they need when they need it.

Dina's dedication to our clients and our franchise shines through in her proactive approach. For example, she stepped in to cover shifts for a client with dementia during a challenging period when the regular care pro took a leave of absence. Her willingness to help in such situations is a testament to her commitment to our franchise.

Dina is a remarkable care pro and a deserving recipient of the Caregiver of the Quarter award. Her dedication, skills, and compassionate care make her an invaluable asset to our team. We are proud to have her as part of our franchise.

Please join me in congratulating Dina on this well-deserved recognition. We look forward to celebrating her achievements and continue to be inspired by her commitment to excellence in caregiving.

Christopher - Q2 2023 Care Pro of the Quarter

We are thrilled to shine a spotlight on an exceptional member of our team, Christopher G., who has been nominated as our "Care Pro of the Quarter." This recognition is a testament to Christopher's unwavering dedication, dependability, and outstanding service to both our clients and our organization.

Christopher's commitment to his role as a caregiver is truly remarkable. With each assignment he undertakes, he consistently goes above and beyond to ensure that our clients receive the best possible care. His dependability is nothing short of extraordinary, as he has proven time and again that he is always there when needed. Christopher has been more than willing to step in for last-minute shifts and fill-ins, demonstrating his remarkable flexibility and commitment to our clients' well-being.

One of Christopher's standout qualities is his exceptional reliability. His clock in/out record is impeccable, reflecting his conscientiousness and respect for his responsibilities. He is a true model of punctuality and consistency, which has undoubtedly contributed to the trust our clients and our team place in him.

What truly sets Christopher apart is his positive attitude and kindness. No challenge is too great for him, and he handles each situation with grace and patience. He treats his clients with the utmost respect, regardless of the circumstances, and his unwavering kindness is a source of comfort for both his clients and their families.

Christopher's interactions with our office demonstrate his adaptability and professionalism. He navigates changes with ease, always maintaining a positive outlook and understanding the evolving needs of our clients. His collaborative spirit and open communication make him an invaluable asset to our team.

In conclusion, Christopher G. embodies the core values of Home Instead of Placentia. His exceptional dependability, kindness, and professionalism shine through in every interaction. We are proud to have Christopher as a part of our team, and we extend our heartfelt congratulations on his well-deserved recognition as "Care Pro of the Quarter."

Thank you, Christopher, for your exceptional contributions. You truly make a positive impact on the lives of our clients and inspire all of us at Home Instead of Placentia.

Danielle - Q1 2023 Care Pro of the Quarter

Danielle was chosen due to her commitment and dedication to the care and welfare of her clients. She is always on time and willing to stay later if she anticipates her client needs additional assistance.  

Danielle has taken the time to create a compressive detailed “Know your client” document which assures that Care Pros covering shifts when she is out, are well informed and successful in the care of the client.  

When one of Danielle's clients was moved to a short-term Respite facility for 4-weeks, Danielle followed to continue to service her while in the facility. 

Danielle also transported the spouse to and from the facility so that they could visit. As a result of the care provided by Danielle, when the daughter needed to go out of town for another 4-weeks, the decision was made to allow Danielle and other Home Instead Care Pros to care for the client in the home instead of the respite facility.

Although Danielle has other responsibilities outside of work, she will flex with her availability to help cover shifts for her client. She uses the app for all punches, responds to emails, texts, and phone calls regarding all matters. 

Danielle is a team player, other Care Pros have commented that she is kind, respectful, easy to work with and is open to sharing her experience with her client so that when they are to cover shifts for her, they are well informed and successful.

Danielle completes all required training on time and has completed continued training as offered on empower to further along her own personal growth and knowledge as a caregiver.  

Danielle has proven to be a seasoned Care Pro; she is a self-starter who presents well when assigned to cover a client she has never worked for. Danielle is able and willing to pass on her skills as a caregiver buy training her fellow caregivers in the field. Danielle is responsible…she will alert the office when seeing potential issues brewing with her client and will offer suggestions with challenges with the care of the client.

These are the many reasons why Danielle has been selected as our 1st quarter “Care Pro Of The Quarter”!!! Congratulations Danielle!! 

Menbere - Q4 2022 Care Pro of the Quarter

We would like to recognize our selection for the “Care Pro Of The Quarter” for the 4th quarter of this year. We would like to say congratulations to Menbere B.!

Menbere is very hardworking, polite, and clients are comforted by her presence. Whenever we called on her in need of coverage, she stepped up to the plate to assist. Menbere seldom turns down any shifts and is willing to work with any type of client. She demonstrates an "owner of the business" attitude by exceeding her client's expectations. She is always in tune with her clients' needs. Menbere is skilled in all types of care from companion care to specialized services. She completes all trainings on time and never misses a clock in/out. Menbere has the heart of a Care Professional. Thank you Menbere!

Candie - Q3 2022 Care Pro of the Quarter

We would like to recognize our selection for the “Care Pro Of The Quarter” for the 3rd quarter of this year. We would like to say congratulations to Dulce (Candie) Hollenbach!

Candie has demonstrated through her hard work as a proven example on what it means to be a great leader at Home Instead. She started with us earlier this year, and she has been instrumental in the short time that she has been here.

Candie is always very attentive to her clients and in tune with their needs as individuals. She has been a tremendous help by always being willing to cover shifts, as well as, working with clients with various needs. You will never catch Candie without a smile! She always has a very cheerful disposition and the clients we send her to work with express that she helps lift their spirits whenever she is around. These attributes that Candie displays each and every day is what will guarantee our success going forward!

Candie is very committed to the care and welfare of her clients. She has been beyond cooperative and a team player flexing her availability to help cover shifts for her clients. She uses the app for all punches, responds to emails, texts, and phone calls regarding all matters.

Candy has demonstrated her leadership qualities by being a self-starter; she has proven since the moment that she has been with us that she can handle any situation that is sent her way. We have all the confidence that we can send her to a new client and know that she is able to build a strong and trusting bond to fulfill the client’s needs as well as meet the family’s expectations all at once.

Candie has a client who absolutely loves and adores her. She has helped him gain confidence again to live alone. Each time the family calls our office about anything, they feel like they must take a few moments to rant on how much they love and appreciate her. She has formed such a strong bond that if it were up to him, he would have her there all the time. Candie is very attentive and responsive in her position. She always answers with a smile on her face that is easily recognizable over the phone. Candie is always extremely pleasant and demonstrates an admirable demeanor. Candie has expressed that she doesn’t care how much she works, just as long as she gets to help people. 

Candie, we all thank you so much for what you bring to our team.

Gail- Q2 2022 CAREGiver of the Quarter

I would like to recognize our “CAREGiver Of The Quarter” for the second quarter of this year…Gail Gerhard!  Gail has been a valued part of team since 2019. 

Gail has a very warm and inviting personality, her peers (other caregivers) have commented that she is kind, respectful, easy to work with and is open to sharing. Her client feels she is respectful and according to her, “very nice”.

Gail is very committed to the care and welfare of her client.  She is always on time and willing to stay later if she anticipates her client needs her to stay.  Although Gail has other responsibilities outside of work, she is flexible with her availability to help cover shifts for her client.  She responds to emails, texts, and phone calls regarding all matters. Gail completes all required training on time and has completed continued training as offered on Empower to further along her own personal growth and knowledge as a caregiver.

Gail is a self-starter; she is a seasoned caregiver with a tenure of 3 years plus as a caregiver with our franchise.  With her extensive training and experience, we can send her to a new client with the confidence of knowing that the client would be very happy and well taken care of by her. Gail takes it upon herself to learn the needs of the client and use her best judgement to make decisions regarding the client.  Gail taking the initiative has utilized Empower to take additional training to help educate herself to understand how to best help and care for her client.  

Gail created a very special bond with her client who trusts her.  Because of the relationship, Gail has been successful in getting the client to leave the home with her to attend the needed routine/urgent doctors’ appointments.  

Thank you Gail for your hard work and commitment to our clients and to Home Instead!

Nayla - Q1 2022 CAREGiver of the Quarter

I would like to take this time to recognize our first “CAREGiver Of The Quarter” recipient for this year…Nayla!

Nayla has been with Home Instead since June of 2021. She started with us during a time when we were challenged with changes in our business due to the COVID epidemic. She was one of several committed CAREGivers that helped us through those extremely challenging times.

Here is are few reasons why Nayla was chosen as the “CAREGiver-Of-The-Quarter”…

• When Nayla visits the office she always has a smile on her face and has a positive disposition. • She prides herself on being on time and willing to stay later when needed by a client. • Nayla willingly moves around her personal schedule to help us cover last minute shifts. • She does a great job of utilizing the “clock-in” app for all shifts. • Nayla promptly responds to emails, texts, and phone calls regarding all matters. • She will always let the office know if she is running late, and if needed she willingly stays later to make up the time. • Nayla is very flexible and eager to work, and cover shifts as needed. • She completes all training on time. • Nayla is a self-starter; we can send her to a new client with all confidence that the client will be very happy. • Nayla takes it upon herself to learn the needs of the client and use her best judgement to make decisions regarding the client. • She creates a very special bond with all of her clients. Here is feedback from one of her very satisfied clients…

“I know I have offered my family’s appreciation for what Nayla does for our brother before, but we specifically wanted to let you know of invaluable service she provided to us yesterday. My brother’s internet connection is our lifeline to him since my sisters and I are many miles away from him. His internet connection went out over the weekend. Yesterday, I contacted the internet provider but given that I wasn’t on site couldn’t follow through with their suggestions and the attempts to fix the issue solely on their end not only didn’t fix the connection but took his landline out as well. Now we were in big trouble. Once Nayla arrived, I called the internet provider again, and she worked with them to resolve all the issues. This morning my brother and I had no difficulty with either his phone or computer. I can’t emphasize how critical this was for our family! Nayla initiates, and sticks with the problem until it is solved and does it all in good spirits. We couldn’t ask for a better, more caring, careful assistant for my brother. We are so grateful and appreciative. She is also a great coach, helping him through the steps of activities he no longer clearly remembers. We believe she has instilled some new confidence in him. We all look forward to ‘Nayla days” knowing how happy my brother is to have her help and companionship, as well as the things she does to make my sisters and my lives easier. We rest easier knowing she is there. Thank you for allowing me to share this experience with you.”

Congratulations Nayla on earning the “CAREGiver Of The Quarter” Award!

Rhett & Ricardo - Q4 2021 CAREGivers of the Quarter

Rhett and Ricardo "The Dynamic Duo" have been selected as our 4th “CAREGivers of the Quarter”!

Rhett and Ricardo’s client is on HOSPICE and was given a 2 to 3 weeks life expectancy, he stopped eating, interacting and was completely bedbound. It’s now 6-months later and our client is still here. He’s eating, drinking, interacting and is able to sit up. According to the spouse, she believes it’s partly because of “The Boys” which is her pet name for Ricardo and Rhett. She commented that these two men are the kindest most caring men she has ever known and that they not only provide care to her husband but that they provide a great deal of emotional support to her and that she can’t imagine what she would have done without them.

Some additional comments from the clients spouse...

"It is such a pleasure to have Ricardo here as a caregiver for my husband. He is kind and gentle, and very attuned to my husband’s needs. He is very observant and quick to pick up on any little nuances in behavior changes."

"Ricardo doesn't just wait to be asked to do something; he is always looking for ways to be helpful to him and to me. Additionally, he has developed a very friendly rapport with both of us. My husband is bed-bound, and Ricardo is constantly checking on him to see if there is anything he needs or wants. He has a genuinely caring attitude, which I am certain he displays to his other clients as well. We feel very lucky to have Ricardo here."

Rhett demonstrates his commitment to our clients by being flexible; willing to move around his schedule to be able to service his clients. He did not hesitate to come into the office for additional training when it was necessary to cover a client with special needs. Rhett’s clients are extremely happy with the service he provides. One client said, “Rhett is a great choice.” Another client said, “Rhett is a very nice young man, he’s very competent and he has a heart for the work.” Rhett never calls out and he is never late to his shifts.

Congratulations Rhett and Ricardo!

Mary Kay - Q3 2021 CAREGiver of the Quarter

Mary Kay has been selected as our 3rd “CAREGiver of the Quarter”!

It takes a caring person with a special heart to do this type of work…really, it’s a calling! A calling that not everyone can answer…it takes a unique person like Mary Kay!

Here is what one of her peers had to say about her…

“She fills me in on the tasks and family updates. Takes care of client conditions and communicates with the office. Helps our client maintains sense of wellbeing and social engagement along with many other duties. She really shows her appreciation for the company also.”

Mary Kay, you have gone above beyond for our clients. Here are a few things that you are recognized for…

• Always on time for her shifts • Communicates in a timely manner with our Service Coordinator • Compassionate, caring, helpful, proactive, observant, and mindful towards her clients • Endeavors to meet the care needs of her clients with gentleness, dignity, patience, respect, and creativity • As much as her schedule allows, is willing to pitch in and help fill gaps for coverages needed • Pleasant demeanor, confident, and willing to complete tasks as required • Cooperative towards our Client Care Coordinator when completing Client and Caregiver Q&A visits or phone calls • Thoughtful about her clients' needs and will even go out of her way to purchase items for them

Wow! You are truly fulfilling our Mission Statement: “We aspire to provide our clients with exceptional CARE because WE CARE!” Thank you and congratulations, Mary Kay!

Christina - Q2 2021 CAREGiver of the Quarter

It takes a special person with a special heart to care for our seniors. It’s not just a job, but a calling! It requires patience, commitment, and a genuine love to care for others. This is why I believe this award is so special. We have a chance to recognize one of our valuable team members for their hard work and say THANK YOU!

Our second “CAREGiver of the Quarter” award goes to… Christina Parker!! Here is a few things Christina is recognized for…

Christina picks up shifts for other clients when needed.

Christina has shown a dedication to her client(s), while working she puts her client(s) above everything else around her.

Christina always comes in with a smile on her face, no matter how rough the day is she keeps a pleasant disposition.

Christina brings workbooks, coloring books, games, sensory activities, and more to help keep her client engaged and to strengthen her client’s memory.

Christina’s client adores her, a family said, “You and the other caregivers are great, but there is no one like Christina”

Again, congratulations and thank you for servicing our clients with all of your heart!

Sandy - Q1 2021 CAREGiver of the Quarter

Congratulations to Sandy! Our first recipient of the CAREGiver of the Quarter for 2021! It is a well deserved award! Sandy goes above and beyond for her clients, she is flexible with her schedule, and willing to do whatever it takes to help us to be successful! Thank you Sandy for your loyalty to Home Instead...you are awesome!