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The Home Instead Difference

Home Instead offers seniors the ability to age gracefully in their homes. We start from one basic mission: to enhance the lives of aging adults and their families.

We routinely strive to exceed expectations in these three categories:

Services Provided. Clients wish to choose from a variety of service options, and Home Instead of Melrose, MA offers services that range from companionship to advanced care giving. We offer you the maximum number of care giving choices.

Fees. We pride ourselves on delivering high quality care giving at an affordable rate. In fact, our range of service offerings make it possible to provide care within almost any budget.

Service Set-up. We make it easy to get started. Schedule a no-obligation in-home consultation to learn which service offerings might be right for your loved one. It's easy and convenient.

Home Care is What We Do!

WHY WE ARE DIFFERENT

  1. High Quality Caregivers
    Highly selective caregiver screening process (We hire approximately 10% of the people that apply)

  2. Properly Insured
    All of our staff is screened, trained, bonded and insured. This includes a CORI, SS# verification and RMV check

  3. Drug Testing/Screening
    Initial employment and on-going random drug testing of caregivers

  4. Quality Assurance Program
    Periodic visits to clients by QA Staff to assure client satisfaction and caregiver compatibility

  5. Professional Administrative Staff
    Professional, responsive, friendly and compassionate client services staff

  6. Guaranteed Caregiver/Client Compatibility
    Significant focus on achieving client/caregiver compatibility

  7. Caregiver/Client Introductions
    Personalized caregiver to client introductions by Quality Assurance Staff when services are initiated

  8. Quality Monitoring
    On-going quality survey through J. D. Power and Associates

  9. Accessibility
    We are available 24/7/365. If you call after hours, you will speak with a person from our office (not an answering service)

  10. Excellent Reputation
    Only non-medical home care provider recognized by and participating in member services programs for Tufts Health and Harvard Pilgrim Health

  11. Accreditation
    Home Instead Senior Care (Boston North) is accredited by the Massachusetts Home Care Alliance

Want More Information?

To learn how Home Instead can assist you, keep your senior safe and well-cared for in their own home, call our Melrose, MA Office at: (781) 662-2273