Meet Our Team

Geoffrey opened the Home Instead franchise that serves the western half of Cuyahoga County in December of 1998. From the very beginning it was apparent that Home Instead's service was destined to become a much-valued option for seniors. Back then, having a local, professional, and caring provider that enabled seniors to remain in their own homes was unique. Of course, the desire of seniors to remain in their own homes and be independent has not diminished over the last two decades. More than ever, seniors and their families appreciate the attention to detail, individualized Care Plans, superb matching of clients and CAREGivers, and the responsive office staff they've come to rely on through Home Instead.

Prior to opening the Home Instead offices, Geoffrey worked as a Special Administrative Assistant at Kendal at Oberlin, a Continuing Care Retirement Community. He holds an MBA (Specializing in Healthcare Administration) from Cleveland State University. He also earned a Certificate in Gerontological Studies while finishing the MBA program. He is a graduate of Capital University.

Shannon joined Home Instead Senior Care in 2006 after being a stay at home mother to her daughter. She developed a passion for helping seniors stay in their homes after witnessing the care her own family provided for her grandmother, who was diagnosed with Alzheimer's disease when she was just 60 years old. Shannon and her family enhanced the quality of life of Grandmother Glennie Bell for 13 years while she lived happily in her home with her husband Edward. This experience gave Shannon firsthand knowledge of the challenges families face when caring for a loved one. It is her hope that every family discovers that home care is often the best option for seniors. As our Recruitment & Engagement  Coordinator, she is eager to share her personal and professional experience with people who have an interest in enhancing the lives of seniors by helping them remain in their own homes.

Meg brings over 20 years of health care experience to our team, including time as a Home Care professional (direct, hands-on care). Relying on her background as a Care Pro, Meg meets with prospective clients and their families to establish their care needs and create Care Plans. Additionally, she works with our Care Pros to assure our care is delivered as planned. A strong proponent of home care, Meg's commitment to our clients and Care Pros is focused on building relationships that result in good outcomes. Through her experience and insight, we tailor our care such that our clients can remain in their homes for as long as they desire to stay.

​Joan, our Inquiry Specialist, brought her 20 years of experience creating cultures of superior customer care and responsive service for business and industry to her role at Home Instead.

In her former role here, as a Client Care Coordinator, Joan created individualized Care Plans for Home Instead clients and their families. Sensitivity to the challenges of aging, respect for person, and the desire to help them achieve the highest quality of life while remaining safely and comfortably at home was the foundation of every Care Plan she developed and monitored.

Joan parlayed her previous Client Care Coordinator experience into helping people making the initial step of learning about home care and how Home Instead can help them. By now, she's versed on nearly any situation or problem that impedes making a senior's life better. Contact her. She'll help you.

Peggy formerly served as liaison with area hospitals, medical professionals, senior living residences, memory care residences and various senior organizations. Her role now is to ensure that the greater community knows the value, quality and care every Home Instead CAREGiver provides in service to aging adults. Armed with a background in public relations and community education, she researches new trends and technology and then advises our team as we transition to new modalities in the fast-changing field of home care.

Peggy holds both BA and MA from Florida State University.

​Anne joined Home Instead Senior Care in March of 2016. She works closely with our Client Care Coordinators to ensure that each client's Care Plan is understood and adhered to by our team. She is in regular communication with our clients, family members and our CAREGivers throughout the day. Anne enjoys learning about the unique needs of each client and then discussing the details with the CAREGivers with the goal of keeping our seniors safely in their homes. In addition, Anne works with clients and insurance providers to ensure the best outcomes when clients’ long-term care insurance policies are involved.

Darlene started her career at Home Instead as a Care Pro. However, having been a Licensed Practical Nurse for 15 years prior joining our team, we decided to use her skills and talent to lead our Quality Assurance program. Her focus is meeting with our clients to make sure they are happy with all aspects of our service. She also trains our Care Pros, thereby ensuring they are equipped to provide kind, conscientious care to our clients. Darlene uses her skills as a nurse to re-assess the status of our clients and modify their Care Plans when necessary.  

Betty joined the Home Instead staff in 2018 because she strongly identified with our motto - “to us, it’s personal.” Betty brought her 40+ years of experience in the healthcare field, which included Hospice and Home Health Care. She also has extensive experience as an after-hours service representative. Whether you call Home Instead during the evening hours or the middle of the night, Betty’s will be the friendly voice you hear. She’s always willing to help because, to her, it’s personal.

Lori started a second career with Home Instead Senior Care in 2010 as a CAREGiver. Since then, she has had several different responsibilities at our company, including introducing CAREGivers to clients and mentoring new CAREGivers. These days she receives telephone calls and in-person visitors and also works in our Human Resources department on employee payroll. Finally, she also assists with client invoicing.

She earned her MBA from Baldwin-Wallace University. She also holds a MS in Community Health and a BS in Education from Cleveland State University.