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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Geoffrey Moore, Owner

Geoffrey Moore, Owner

Geoffrey opened the Home Instead franchise that serves the western half of Cuyahoga County in December of 1998. From the very beginning it was apparent that Home Instead's service was destined to become a much-valued option for seniors. Back then, having a local, professional, and caring provider that enabled seniors to remain in their own homes was unique. Of course, the desire of seniors to remain in their own homes and be independent has not diminished over the last two decades. More than ever, seniors and their families appreciate the attention to detail, individualized Care Plans, superb matching of clients and CAREGivers, and the responsive office staff they've come to rely on through Home Instead.

Prior to opening the Home Instead offices, Geoffrey worked as a Special Administrative Assistant at Kendal at Oberlin, a Continuing Care Retirement Community. He holds an MBA (Specializing in Healthcare Administration) from Cleveland State University. He also earned a Certificate in Gerontological Studies while finishing the MBA program. He is a graduate of Capital University.

Shannon, Client Care Coordinator, Training

Shannon, Recruitment & Engagement Coordinator

Shannon joined Home Instead Senior Care in 2006 after being a stay at home mother to her daughter. She developed a passion for helping seniors stay in their homes after witnessing the care her own family provided for her grandmother, who was diagnosed with Alzheimer's disease when she was just 60 years old. Shannon and her family enhanced the quality of life of Grandmother Glennie Bell for 13 years while she lived happily in her home with her husband Edward. This experience gave Shannon firsthand knowledge of the challenges families face when caring for a loved one. It is her hope that every family discovers that home care is often the best option for seniors. As our Recruitment & Engagement  Coordinator, she is eager to share her personal and professional experience with people who have an interest in enhancing the lives of seniors by helping them remain in their own homes.

Kathy, Staff Nurse, Training

Kathy, Staff Nurse, Training

Kathy was born and raised in Cleveland and joined our team early in 2016. Prior to graduating nursing school, she was a Home Health Aide for 10 years. Relying on her background as a nurse in hospice care, Kathy helps create Care Plans for our clients and assures our quality via in-home visits and consultations with families. Additionally, she is involved with the initial and on-going training of our CAREGivers. A strong proponent of home care, Kathy's commitment to our clients and CAREGivers is focused squarely on good outcomes. Through her knowledge, experience, and insight, we tailor our care such that our clients will remain in their homes for as long as they desire to stay.

Joan

Joan, Inquiry Specialist

​Joan, our Inquiry Specialist, brought her 20 years of experience creating cultures of superior customer care and responsive service for business and industry to her role at Home Instead.

In her former role here, as a Client Care Coordinator, Joan created individualized Care Plans for Home Instead clients and their families. Sensitivity to the challenges of aging, respect for person, and the desire to help them achieve the highest quality of life while remaining safely and comfortably at home was the foundation of every Care Plan she developed and monitored.

Joan parlayed her previous Client Care Coordinator experience into helping people making the initial step of learning about home care and how Home Instead can help them. By now, she's versed on nearly any situation or problem that impedes making a senior's life better. Contact her. She'll help you.

Peggy, Director Provider and Community Relations, Home Care Consultant

Peggy, Marketing Consultant

Peggy formerly served as liaison with area hospitals, medical professionals, senior living residences, memory care residences and various senior organizations. Her role now is to ensure that the greater community knows the value, quality and care every Home Instead CAREGiver provides in service to aging adults. Armed with a background in public relations and community education, she researches new trends and technology and then advises our team as we transition to new modalities in the fast-changing field of home care.

Peggy holds both BA and MA from Florida State University.

Erin, Staff Coordinator

Erin, Service Coordinator

Since 2013 Erin has been the Service Coordinator for Home Instead. Erin works with CAREGivers, clients, and their families to create schedules that will suit their needs and meet expectations. Having worked in an assisted living facility at an early age (16), Erin has been helping seniors for 17 years. One thing her longevity in the senior care field has taught her is that seniors don’t like change. Her role is to monitor our care schedules and keep the “bumps in the road” to an absolute minimum. Erin keeps things running smoothly and gives our senior clients something they truly appreciate: predictability.

Anne, Administrative Assistant, Quality Assurance

Anne, Administrative Assistant, Quality Assurance

​Anne joined Home Instead Senior Care in March of 2016. She works closely with our Client Care Coordinators to ensure that each client's Care Plan is understood and adhered to by our team. She is in regular communication with our clients, family members and our CAREGivers throughout the day. Anne enjoys learning about the unique needs of each client and then discussing the details with the CAREGivers with the goal of keeping our seniors safely in their homes. In addition, Anne works with clients and insurance providers to ensure the best outcomes when clients’ long-term care insurance policies are involved.

Pam, Quality Assurance

Pam, Quality Assurance

Pam joined Home Instead in September of 2018. But working here was not her first exposure to Home Instead. Pam learned about our home care services when she was seeking care for her own mother. She was so impressed with Home Instead's care she decided to become a CAREGiver herself. After a short break as a provider, Pam re-entered the workforce with a primary objective to help people. Her focus is meeting with our clients to make sure they are happy with all aspects of our service. She also spends time as an administrative assistant and single-handedly publishes our monthly CAREGiver newsletter.

Betty, On-Call Supervisor

Betty, On-Call Supervisor

Betty joined the Home Instead staff in 2018 because she strongly identified with our motto - “to us, it’s personal.” Betty brought her 40+ years of experience in the healthcare field, which included Hospice and Home Health Care. She also has extensive experience as an after-hours service representative. Whether you call Home Instead during the evening hours or the middle of the night, Betty’s will be the friendly voice you hear. She’s always willing to help because, to her, it’s personal.

Lori, Lead Caregiver / Payroll Specialist

Lori, Client Invoicing / Payroll Specialist

Lori started a second career with Home Instead Senior Care in 2010 as a CAREGiver. Since then, she has had several different responsibilities at our company, including introducing CAREGivers to clients and mentoring new CAREGivers. These days she receives telephone calls and in-person visitors and also works in our Human Resources department on employee payroll. Finally, she also assists with client invoicing.

She earned her MBA from Baldwin-Wallace University. She also holds a MS in Community Health and a BS in Education from Cleveland State University.

Louise pic for website small

Louise, Home Care Consultant

Louise has over 15 years of experience working in the healthcare field, primarily focusing on the senior population in assisted living and home care.  As a Home Care Consultant for Home Instead, Louise serves as a liaison with local hospitals, healthcare professionals, senior living communities and senior-centered organizations. She helps those providers with seniors who are in transition from facility-based care to home care, always with a goal of excellent outcomes and client satisfaction.

Our Team

Your Home Instead team in North Olmsted, OH possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community