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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home. Our Home Care Service Area
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Tiffany Plott, Owner & General Manager

Tiffany Plott, Owner & Administrator

Tiffany joined the Home Instead family in August of 2008 as an Intake Coordinator, working directly with clients and their families. She quickly fell in love with the comfort she provided to families in assuring them that they are not alone, and that help is readily available for them. She then moved into marketing to build relationships and educate the community on the services that the agency offers. Once she was promoted to General Manager, her primary responsibilities were providing leadership for her team and ensuring that Home Instead is providing the highest level of in-home quality care. After seven years, Tiffany was blessed with the opportunity to own her own franchise. Now as Owner, she continues to live out her passion for serving others and assisting them in remaining as independent as possible in the comfort of their own home. She truly considers her work as a mission and a ministry. She finds it very rewarding that she can assist in enriching the lives of her clients and caregivers on a daily basis.

Tiffany is happily married with two beautiful girls and loves spending quality time with family and friends. She is also very involved with her church as a praise and worship leader.

Ron Hobbs, Quality Assurance Supervisor & Home Care Consultant

Ron Hobbs, Quality Assurance Supervisor & Home Care Consultant

Ron joined the Home Instead family in November of 2013 as a Client Care Supervisor. He focuses on building relationships with clients and ensuring their continued satisfaction. He conducts in-home Care Consultations as well as Quality Assurance visits to ensure the needs of our clients are being met and that they are receiving the highest level of quality care that Home Instead is recognized for. Ron is also passionate about marketing the agency's services and educating other healthcare professionals in the community. He strives daily to positively impact the lives of our clients and their families. Ron has since been promoted to Quality Assurance Supervisor and Home Care Consultant where he oversees the Client Care Department and community relations.

Ron takes pride in marrying his best friend and high school sweetheart. They have been happily married for over 40 years. They have two amazing daughters, Rachel & Tiffany, and five grandchildren. He is a co-pastor at his church and enjoys music, spending quality time with his family and friends, and going on vacations (especially trips to the ocean).
Shyler Rankin

Shyler Rankin, Human Resources Supervisor

Shyler joined our Home Instead family in October of 2014 as a Caregiver. Through her work history she felt as though she found her calling as a Caregiver by building several lifelong relationships with our clients and their families. Shyler's love and appreciation for seniors began at a very early age growing up with her grandparents. Shyler's grandparents made a huge impact on her life and have helped develop who she is today. Shyler was promoted to work in the office as a Recruiting & Engagement Supervisor in February of 2018 where she worked directly with our caregivers to ensure their experience is both rewarding and fulfilling. Shyler applies her years of caregiving experience to provide exceptional training to our staff by sharing her knowledge and her heart for serving others. In February 2020, Shyler was promoted to Human Resources Supervisor where she assists in overseeing and managing the day-to-day operations of the agency.

On her off time, Shyler loves spending time with her fiancé and their family. They enjoy trying new things and sharing new experiences together.
Kylie Russey, Client Care Supervisor

Kylie Russey, Alternate Administrator & Client Care Supervisor

‚ÄčKylie joined our Home Instead family in November of 2019, as a Client Care Supervisor. She was then promoted in November of 2021 to Alternate Administrator. Her medical background includes working in the emergency department as well as 7 other patient care units in a local hospital. As the Alternate Administrator, she helps to oversee the day-to-day operations of the agency to ensure compliance and quality of care. In addition, Kylie supports the team by educating potential clients about services we provide and how we can help in their time of need. She is assisting in directing and coordinating all activities associated with the care of our amazing clients and their family members. Kylie's passion for caring for people makes her an invaluable asset to our team.

Kylie loves spending quality time with her family and friends. She is a proud mother who enjoys cozying up on the couch with her boyfriend and their daughter.
Angelica Meza

Angelica Meza, Recruiting & Engagement Supervisor

Angelica joined the Home Instead family in March of 2020 as one of the Recruiting and Engagement Supervisors. She believes that her main responsibility is to put herself in the shoes of the client's family and hand pick the heroes to care for their loved one, just as she would want for her own family. As an adolescent, Angelica had a strong unconditional bond with her grandmother that grew stronger with time, they were best friends.  When her grandmother developed COPD, Angelica took care of her and stayed by her side until God called her home. Though it was the most heart-breaking time of her life, it made her realize the love and passion that it takes to be a caregiver and to truly make a difference in someone else's life. Angelica uses this life experience to select caregivers who have a heart to serve and who share our core values as we consider our "job" a mission and a ministry, to enhance the lives of our clients and their families.

In her free time, Angelica loves having movie nights with her family. Her husband is in the military, so family time with him and their four children is priceless. 

Kelsey West

Kelsey West, Recruitment & Engagement Supervisor

Kelsey joined the Home Instead family in April 2021 as one of the Recruiting and Engagement Supervisors. Kelsey has worked in the Home Care industry since 2017 and has a passion for helping our seniors live as independently as possible. The love she has for helping others stemmed from the time she spent helping her grandparents. She supports the team by selecting caregivers that share her passion, values, and ability to improve the life of our clients. Kelsey’s passion for the elderly and commitment to providing quality care keeps her motivated to ensure that both our clients and caregivers have a great experience while with Home Instead.

When Kelsey is not working, she enjoys quality time with her friends and family. Her favorite thing to do is to relax on her back porch and watch her three dog’s play.

Savannah s Picture

Savannah McClain, Client Care Supervisor

Savannah joined our Home Instead family in February of 2021 as a Client Care Supervisor. Savannah has always had a passion for senior care. This stemmed from growing up with both of her parents working in senior care facilities and spending her summers with her grandparents. Savannah has extensive experience in the medical field including direct patient care during her years as a CNA. Savannah supports the team by conducting the intake calls for all new clients to ensure all callers receive knowledgeable and adequate information during their search for care.

In her free time, Savannah loves spending time with her daughters and planning fun events for them to participate in together.  

Amanda Lawhun

Amanda Lawhun, Scheduling Coordinator

Amanda joined the Home Instead family in May of 2018 as a Caregiver. She has always had a passion for helping seniors and their families with their daily routines to help improve their quality of life. In October of 2019, Amanda was promoted to work in the office at Home Instead. She was quickly promoted from Office Coordinator to Scheduling Coordinator where she assists the agencies staff and clientele by making appropriate compatibility matches. She had always aspired to take the next step in her career and still be able to help seniors. With Amanda's experience of 10+ years in Caregiving, she is now able to utilize those skills to assist in training our staff and mentoring those who need additional hands-on training or those who want to advance their current skill set. Her knowledge of working in the field has attributed to her gift of leadership within our organization and allows her to relate with our Caregivers and provide specialized insight regarding quality care. 

 Amanda is happily married with 3 children, being a mother is her most rewarding role in life. She loves spending time with her family and friends. She also enjoys taking trips, seeing new places, and learning new things. 

Janiece Morris, Bookkeeper

Janiece Morris, Bookkeeper

Janiece joined the Home Instead family in August of 2015. Janiece started in the medical field as a candy striper when she was 14 and worked over 100 hours at a local hospital. Janiece has over 20 years of experience in the medical industry. Janiece's medical experience began with picking up daily food menus from patients, as well as billing and collections, CMN retrieval, delivering equipment to patients, answering patient phone calls, and answering questions for the durable medical equipment industry.  Janiece finds great reward in serving our caregivers, clients, and their families by managing the agencies billing and payroll services.

Janiece loves spending time with her family, horseback riding with her horses China & Jerk, traveling, hunting, and camping with Callie the dog.

Our Team

Your Home Instead team in North Richland Hills, TX possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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