Home Care Benefit 

Our team of CAREGiver Ambassadors are here to respond to urgent needs that may arise day or night. There are a variety of situations in which our CAREGiver Ambassadors help us ensure the upmost quality of care and responsiveness. On any given day a CAREGiver may experience an emergency and be unable to make it to their client's home. In this case we deploy our CAREGiver Ambassador to arrive on time to ensure the client never goes without care. In addition, they assist our CAREGivers with extra support in the home when a client has a particularly challenging day. We are grateful for our CAREGiver Ambassadors and the vital role they play as members of our team.

"Home Instead is personal to me because we are in the business of caring for others. The relationships that we have with our clients and their families are built on a foundation of trust. We have been the solution for so many different family circumstances since 2002 and we have been able to meet these personal needs of seniors with love and compassion. Home Instead as a team is a group of people on a mission to help others and that is very personal. We all have been given free choice regarding our careers and this team has collectively chosen to help seniors and their families. I love what we do and I take seriously the trust that is bestowed upon us by each family that asks Home Instead to help."

Originally from Glasgow, Kentucky, Brad has a Bachelor's Degree from Western Kentucky University. Brad is also a Certified Senior Advisor (CSA) and a licensed nursing home administrator in Kentucky and Florida. He purchased his first franchise in Bowling Green, Kentucky, in 2002, and has since purchased multiple Home Instead franchises across Kentucky, Tennessee, and Alabama.

“Home Instead is personal to me because every senior in the community deserves to age in the place that they have called home until their final days. I chose Home Instead and continue to choose Home Instead because I can. I can choose to be a driving force in the aging process and aging at home. I have watched complete strangers and friends sit in a nursing home and stare blankly out a window each day, wishing to go home, or leave. I am realistic that I cannot save everyone, but I can diligently chip away at spreading the mission and, more importantly, the love. I choose Home Instead because I genuinely want to positively enhance the lives of aging adults and their families. I choose Home Instead so that I can work side by side with admin who quickly became like family and share the same mission. I choose Home Instead to have the opportunity to be a difference maker, a leader, and a resource for people who do not want to ask for help but need it. I chose Home Instead because it is an ever-changing business that gives people opportunity…if you want it. Life is hard, sometimes work is hard, but the choice I made is easy."

Born and raised in Upstate New York, Juanita and her husband relocated to Bowling Green Kentucky in 2015. Soon after moving, Juanita began her career with Home Instead as a Professional CAREGiver in Bowling Green, KY, determined to do something that she loved, something “worthwhile” and something to “make a difference”. She served as the Communications Engineer for the Bowling Green, KY, franchise before becoming the Human Resources Coordinator then quickly transitioning into the Director of Human Resources.

In 2017 Juanita began working with Clarksville and its surrounding areas as the Vice President of Operations, to help seniors in the community. In November of 2019, Juanita accepted the opportunity to run a second franchise in Goodlettsville to serve more seniors. As of 2020, Juanita moved to Gadsden, Alabama, to oversee all operations there. In November 2020, Juanita acquired the Nashville Home Instead, as well as the Franklin Home Instead, and appointed two Executive Directors to run day to day operations in those two businesses. As of January 2021, Juanita now oversees all operations in Bowling Green KY, and Frankfort KY Home Instead as well, making her Operationally responsible for all outcomes in all 7 Franchises. As Vice President of Operations, she provides support to the Divisional Vice President in Bowling Green, KY, and the Executive Directors of the Clarksville, Goodlettsville, Nashville, Franklin, and Gadsden, offices.

"Home Instead is personal to me because serving others gives me purpose. Not only do we provide quality care to seniors in our community, we also provide the opportunity for meaningful Professional CAREGiver careers, allowing individuals to build personal relationships with each other. I’m proud to work for a company which serves those in our community and puts smiles on faces!"

Lauren was born and raised on the central coast of California. She attended Canisius College in Buffalo, New York, and pursued her master's degree at Western Kentucky University. Lauren joined Home Instead as a Professional CAREGiver before transitioning into the Human Resources department as Communications Engineer.  Shortly thereafter she was promoted to Professional CAREGiver Development Specialist. Staying a member of the human resources department, she also served as our Human Resources Coordinator before being promoted to Director of Human Resources. In November 2018 Lauren transferred to the Goodlettsville office as Director of Human Resources and was promoted to Executive Director in January 2020. Lauren is currently the Divisional Vice President of Operations for the Goodlettsville, Nashville, and Franklin offices. Lauren enjoys being a part of the offices she oversees and is grateful for the opportunities she has been given through Home Instead.

“Home Instead is personal to me because, after working for five years as a caregiver with persons with disabilities at a non-profit, I moved to a position in the ‘corporate world’ at an insurance company. From the time I made that move, I was itching to get back to an environment where I could directly impact the quality of life for individuals in need. Finding Home Instead has done just that, and I am excited every day knowing that what I do helps seniors be able to stay Home Instead.”

Kelsey relocated to Nashville from Bloomington, Illinois in 2018. She was excited to move to Nashville and find a home where she could enjoy her favorite activities of hiking and camping. Tennessee’s landscape has not let her down! Besides camping and hiking, she loves cooking and reading. She has two kittens whom she adores and hopes to add some dogs to that mix soon! She loves meeting new people through her role at Home Instead and is happy to assist individuals with concerns or questions regarding home care services they already receive or are interested in receiving.

“Home Instead is personal to me because I love knowing I am making a difference in the lives of others. That may mean giving a senior the opportunity to stay in their home and age in the familiar surroundings they worked throughout life to build. It may also mean giving a family time to rest, knowing their loved one is being cared for by passionate and loving people.”

Elizabeth has her Bachelor of Business Management. She was raised between Nashville and Eastern North Carolina but moved back to Nashville in October 2019 to help her dad deal with illnesses and navigating the VA medical system. Prior moving back to Nashville, Elizabeth had spent several years caring for her grandmother, who passed away of Alzheimer’s related conditions. Elizabeth remembers how wonderful it felt when her grandmother enjoyed her ice cream, as if it were her first time.  Helping her dad now has shown her just how difficult it can be for older individuals to navigate some of the technology in use today. Elizabeth decided she wanted to help people not just age with grace and dignity, but also be able to live in the present. Then, she found Home Instead and knew this was where she belonged. Outside of work, she enjoys spending time listening to true crime podcasts and spending time with her fur baby, Betsy.

“Home Instead is personal to me because I know I am creating a positive impact in the lives of our clients, their families, and in the lives of our professional CAREGivers.” 

Loraine joined Home Instead in July 2010 as a Professional CAREGiver, and soon realized this was a career that she would like to continue for years to come.  As the Client Services Coordinator for Home Instead, Loraine works with professional CAREGivers, clients, and their families to create winning matches that exceed their expectations and create long-lasting relationships.  She was CAREGiver of the month three times before transitioning to her role as Client Services Coordinator in 2015. Loraine was born and raised in Indiana and moved to Tennessee to be closer to her family in 2009.  She obtained her Master's degree in Applied Management and currently lives Murfreesboro, TN , with her wonderful husband Dewayne. They have one son, Wesley, who will be graduating High School soon. She loves to spend time with her family when she is not serving our Seniors. Her favorite hobbies are cooking and baking for others and watching sports (especially the Chicago Cubs)!

"Home Instead is personal to me because it gives me the chance to help a lot of people in a really big way. Even the smallest things we do here can make a huge difference to the person we are helping and their families. I really look forward to coming to work every day. One of my favorite things is hearing from CAREGivers and clients alike when they are so grateful of the match I made for them."

Jessi grew up in Virginia and moved to Tennessee in 2015. She has worked at customer service jobs since she was old enough to begin working, but never felt like she was doing enough actual service. After years of doing what she could to help customers in a call center she came to Home Instead to help customers in a more personal way. Jessi started working with Home Instead as a Professional CAREGiver in early 2015. After connecting with so many seniors and their families as a CAREGiver she was promoted to the Client Services Coordinator position in October of 2015 and is currently our Medicaid Waiver Specialist. She now works to help seniors and their families ensure their services are covered through the Medicaid program. She is continuing her education at MTSU and is currently learning a third language. She hopes to use these skills to help and connect with more cultural backgrounds in our community and in communities around the world.​​

"Home Instead is personal to me because I have a passion for serving others! To have the opportunity to put a smile on our senior’s faces by helping them accomplish things they would otherwise not be able to accomplish is such a joy to me. We make a difference! I am very fortunate to be a part of Home Instead’s team." 
In 2010, after being a stay-at-home mom for five years, Enjoli joined the Home Instead family as a Professional CAREGiver. She joined the Staffing Department in 2011 and was promoted to Director of Human Resources in June of 2012 where she was responsible for total operations of the Human Resources Department. After serving as the Director of Human Resources for nearly five years, Enjoli became our Regional Operations Consultant where she was responsible for ensuring that all departments in each of our offices operate with the same systems. In October 2017 Enjoli became the VPO of our Bowling Green, KY franchise. In May of 2021, she became the Vice President of Human Resources. She works closely with the Executive Directors in all franchises, with a focus on providing excellent Key Player onboarding, and ensuring we remain the Employer of Choice. Enjoli is a CAREGiver at heart as she still enjoys providing caregiving services when she is not working in the office. Enjoli is always smiling, and she says that it is a joy to her to communicate with the CAREGivers, clients, and Key Players daily. She works in a busy office and her positive attitude is appreciated by all who interact with her. Enjoli and her husband have three delightful children. She enjoys spending time with family and friends.

Carlee joined the Home Instead team as a Regional Finance Assistant when she began her college career in August 2018. She is currently a graduate student at Western Kentucky University pursuing a master’s degree in Speech-Language Pathology. She enjoys serving her campus ministry, going on walks, and spending time with friends and family. Carlee is proud to say she is a part of a company that serves and cares for people well.

“It’s great to be part of the Finance Team with Home Instead.  From billing and payroll, I see the caregivers’ dedication to clients:  short shifts, long shifts, day and night shifts, errands, trips to doctors and grocery stores, and even shifts of administrative staff taking caregivers to shifts on the big snow days!  I’m happy to be part of a team who works together and puts the client first.  We have everything we need in finance--the latest technology, tech support, training, and each other.”     

Mary joined Home Instead in July 2020 and enjoys the connectedness of the Finance team, even as a remote worker.  She enjoys time with family and friends and likes to keep in touch with those near and far through letter-writing.  This past year, her family has discovered a joy for simple home improvement projects.

Growing up in a military family, Lisa had the pleasure of moving all around world. Her family is from Mississippi and she graduated from Mississippi State University, but Kentucky is home now! She moved to Glasgow 19 years ago and raised four children there She is familiar with the desire to have family members taken good care of when you are unable to provide that care yourself.  

She enjoys travelling to see family out of state, watching high school soccer, and encouraging our adult children to pursue whatever the Lord has gifted them to do.

“Home Instead is personal to me because I am a helper by nature.  I have always loved the senior population because they have so much wisdom. I know how much staying at home means to my own parents and while they don’t yet need any help, if the time comes, I will want Home Instead to be there for them.” 

Shawna is from Russell Springs, KY but has lived in Bowling Green since 1996. She graduated Western Kentucky University in 2001 with a B.S. in Computer Information Systems.  From there she has mostly worked at WKU throughout the years, in roles ranging from Accounting Clerk to Office Coordinator.  She enjoys being with her husband, Miljan and 2 young sons, Nikola and Aleksa, in any type of outdoor activity.  She also enjoys reading and relaxing in the sun when the time allows.

“Home Instead is personal to me because I have always liked to help people, especially our seniors. It gives me joy knowing we are making a difference in the lives of seniors in our community. I am very fortunate to be part of Home Instead.” 

Brandon is originally from Tennessee but has lived in Bowling Green, KY since 2009. She has a bachelor’s degree in Healthcare Administration. Brandon joined Home Instead in May 2021 as the Business Development Coordinator. She enjoys spending time with her husband, children, and grandchildren.  She also loves traveling, camping, relaxing at home or watching football.