Home Instead in Nashville, TN is looking for a positive, personable First Impression Specialist (FIS), Front Desk Administrative position. The FIS plays a critical role in creating an inviting environment for all customers, both in-person and on the phone. Likewise, the FIS plays a significant role in enhancing the Care Professional experience and creating positive impressions. This position handles office and administrative duties to allow a consistent full-time networking effort critical to building the business.
Core Value: At Home Instead we only have one, Love (v) or Love the verb, demonstrated by our eight key attributes: Patient, Kind, Humble, Selfless, Respectful, Forgiving, Honest, and Committed.
RESPONSIBILITIES
- Ensure a welcoming experience for guests as they enter the office by: Taking ownership and keeping the front area neat and free of clutter
- Welcoming each guest in a friendly, warm, and professional manner
- Answer incoming calls in a friendly, professional, and knowledgeable manner and transfer incoming calls to the appropriate staff member
- May serve as a resource to Care Professionals who contact us to talk, share stories, ask questions, etc., with a focus on building strong relationships with our Care Professionals
- Communicate client and Care Professional concerns or problems with other staff members as appropriate
- Support General Manager by performing administrative tasks, such as reporting
- Support other administrative staff members by: Assisting with monthly Care Professional events
- Work with the staff and Care Professionals to correct clock in and clock out discrepancies
- Enter and maintain accurate client and Care Professional records in the operating system
- May order and stock office supplies & café supplies
- Assist with filing and other support duties as needed
- Maintain regular, predictable attendance
- All other duties as assigned
MINIMUM QUALIFICATIONS
- High school diploma or equivalent
- Two years of related business experience preferred, or an equivalent combination of education and work experience may be considered.
- Prior experience as a Caregiver preferred
- Proficiency in using Microsoft Word, Excel, and PowerPoint in addition to using database programs
- Present a professional appearance and demeanor
- Ability to work independently, maintain confidentiality of information and meet deadlines
- Excellent verbal and written communication skills with the ability to listen effectively
- Ability to build strong relationships in a warm and compassionate way
- Sound judgment and decision-making skills
- Ability to operate a multiple phone line system
PHYSICAL DEMANDS
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the responsibilities of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described responsibilities of the position.
While performing the responsibilities of the position, the employee is required to talk and hear. The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required in this job include close vision. The employee must be able to lift, push, or pull up to 25 pounds.
WORKING ENVIRONMENT
This job operates in a professional office environment and local field setting. This role routinely uses standard office equipment as well as equipment necessary to fulfill client needs. Minimal travel to clients may be required.
WCSC Tennessee, LLC d/b/a Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status and all other protected categories in accordance with applicable federal, state and local laws.