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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Jonathan Mack - Owner

Jonathan Mack, Owner

Jonathan has devoted his career to Senior Care in the Pacific Northwest. He is a licensed Nursing Home Administrator and has served at various facilities from Seattle, WA to Portland, OR and immediately prior to purchasing Home Instead he was the Director of Operations at Bend Transitional Care. Jonathan has a heart for service and enjoys the opportunity to keep our communities loved ones Home Instead.

Jonathan is Married with two children and enjoys skiing, and golf in his spare time.

Jessica M. - Director of Operations

Jessica M., Director of Operations

I am very excited to be part of a team that is dedicated to the senior population of our community by providing them the quality care that they deserve.

As the Director of Operations I enjoy creating long-lasting relationships between Clients and CAREGivers.

I have over 10 years of Staffing experience working for a local Temporary Staffing Agency and most recently I owned and operated an In-Home Childcare Business.

I grew up on the Oregon Coast and moved to Central Oregon in 2000. My husband and I have two teenage children and two dogs. In my spare time I enjoy, camping, boating, reading, and spending time with family and friends.

Courtney C. - Human Resources

Courtney C., Human Resources

My name is Courtney and I am so blessed to be the Human Resources coordinator at Home Instead. It is my pleasure to fine tune our corporate compliance and staff engagement to ensure top quality resources for our team.

I have been with Home Instead since 2017 and with a home care company in my Native North Carolina prior to moving to Bend, OR. I know the importance of hiring a great team of people to work with our aging population. I have seen firsthand the difference that great CAREGivers can make in the lives of our senior population, it is so rewarding to have to opportunity to create those relationships.

In my spare time I love hiking with my dogs, practicing yoga, reading, and knitting.

Gloria R. - Community Relations Director

Gloria V., Community Relations Director

​I was born and raised in Southern Oregon, and moved to Bend in 2005. I started working for Home Instead Senior Care as a CAREGiver in April of 2009 and was shortly after invited to join the office team. I get to work with a team of amazing co workers and community partners who truly CARE for the aging population of our community. It is my pleasure to serve our community and help to build Home Instead to be the best In-home care agency in Central Oregon. Outside of work, I enjoy spending time with my husband and dog.

Jamie H. - Client Care Coordinator

Jamie H., Client Care Coordinator

I joined Home Instead in February of 2013, and currently work as a Client Care Coordinator. I have been in the health care field for 20 years. I enjoy working with clients, their families and our caregivers to ensure that quality and consistency are delivered.

Having been a caregiver for many years I’m well aware of the caregivers’ needs and will be willing to assist them to create a pleasant experience. I’m here to support our clients are caregivers so if you have questions or concerns please don’t hesitate to call or stop by.

When not at work I enjoy spending my time with my husband and 4 kids. We take pleasure in camping, hunting, and watching the kids participate in their sporting events.

Karen S. – Client Care Coordinator

Karen S., Client Care Coordinator

Hi, I’m Karen. I am a native Oregonian born and raised in Prineville. I have two grown sons and four grandchildren.

I also have a very spoiled mini Doxy named Rudy.

I started working as a CAREGiver for Home Instead Senior Care in 2011, after caring for my mother for 3 ½ yrs.

Working with seniors is a very rewarding occupation and I enjoy it very much. I feel honored to say that I am now a part of the office staff and am also enjoying that very much.

Spending time with my family is my main priority. I like to read a lot, mostly mystery and suspense novels.

I also like to watch scary movies. When I have the chance I like to go camping and 4-wheeling.I also like to work in the yard planting flowers and pulling weeds.

DeAnn H. - Staffing Coordinator

DeAnn H., Staffing Coordinator

After taking care of my aging grandfather in his final days, it was then that I found my passion of caring for seniors. I moved to Bend to be closer to my grandkids and became a CAREgiver for Home Instead. After a couple of years as a CAREgiver I was asked to join the office staff as a receptionist/weekend supervisor and eventually onto the roll of a scheduler. I love my job and making a difference in our seniors lives.

Outside of work I love to spend time with my grandsons. I enjoy going to watch all their sports activities and during the summer we spend a lot of time outdoors and at the lakes enjoying the beauty of Central Oregon.

Tina M. - Payroll/Accounting

Tina M., Payroll/Accounting

Hi, I’m Tina. I have been with the Home Instead since 2016  and currently serve as the Payroll/Accounting Manager. I am very excited and proud to be a part of the Home Instead family.

I was born in Oregon, raised in California and moved back to Oregon over 20 years ago. I have three wonderful children and 6 grandchildren. I am very involved in family and feel very lucky to have my kids and parents all in Central Oregon. Since my kids are all grown my Pek-a-Pom Sofia and cat Chloe get most of my attention these days.

I enjoy cuddling with my fur babies, watching movies (mostly comedies), football and my favorite TV show “Friends”. I also enjoy spending lots of time with family. With six grandkids there is never a dull moment!!

Our Team

Your Home Instead team in Bend, OR possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community