Our family enjoys how nimbly Home Instead responds to requests for additional shifts. We also appreciate the quality of the care representatives sent to help our mother. We can gladly report that they go above and beyond to make sure my mom is happy and well cared for - whether they work for her 1 day a week or 4 - they seem to cherish her as much as the family.
We needed post surgery assistance for my mother. Everyone we dealt with at Home Instead was polite, professional and extremely knowledgeable. They were accommodating to all our needs and made the process much easier than anticipated. We will be using Home Instead again!
Great experience in the midst of a tough situation. The staff of Home Instead was great, helping me recover from a surgery. Very professional. Laura got me set-up...the process was simple and thorough.
Jean, my care companion, was great! I hope I don't need them again.....but I know who to call if I do!
The staff been very responsive in providing companionship to my 95-year old strong willed but forgetful mother. My brother and I appreciate this place!
My mother lives with us, but in her own independent space. She is 86 and was diagnosed two years ago with Alzheimer's. While she remains highly functional, her memory is declining and she requires increasing levels of additional support. Her doctors and we anticipate that her level of care will continue to increase over time. Home Instead has been providing in-home care for over a year now, which has been a Godsend. My mother has two caregivers who come in alternating shifts (TWTH) and (MF) respectively for four hours each day. They provide in-home care, monitor personal care, and provide much needed daily companionship, particularly during the COVID pandemic. Home Instead has been extraordinarily easy to work with and accommodating. They even found her two caregivers who have our mother as their only client, which is particularly comforting during a pandemic to limit possible exposure. One Caregiver is older and my mother refers to her as the "sister she never had". Both caregivers are kind and responsible and very pleasant to be with. It's been a wonderful experience. Changes in schedule, assessments and billing have all been handled professionally and smoothly. We could not be more pleased with Home Instead and would readily recommend them to other families and without any hesitation.