Mesa, Sun Lakes, SaddleBrooke and the Southeast Valley (Change Location)

Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in Mesa, Chandler, and the Southeast Valley have to say about Home Instead!

HI BRAND OCT20 112A8424 LT

April 5, 2024
5-star review - Posted by Mary F.
"We have been utilizing the services of Home Instead Mesa for several years now to assist my Mom with some things, such as meal prep, cleaning, care and companionship, as she desires to stay in her own home. Recently, however, my Mom had a very big day, her only granddaughter was getting married. Several months before the wedding, we realized that getting my Mom to the ceremony was going to be a bit tricky, due to immediate family (i.e. mother of the bride, father of the bride and brother of the bride duties). I asked Home Instead if there could be a caregiver who could help my Mom get ready, get her to the Church and reception and take her home when she was ready. Home Instead had the perfect person. Lisa feels more like a family friend, to my Mom, than hired help. Lisa graciously volunteered to help my Mom and be her immediate companion and plus one for the wedding. Lisa helped her get ready, got her to the Church on time and celebrated with her at the dinner reception. And, when my Mom was ready to go, Lisa made certain she was home safely, from the big day, and comfortable in her home after a long, happy but tiring day. I really appreciate Home Instead finding the perfect person, for my Mom for the day, not only to assist her, but to also be her perfect plus one. Lisa joined in the celebrations and was truly a valued "family member" for my Mom and for us."

March 23, 2024
5-star review - Posted by Adam J.
"Home Instead is an excellent choice if you need in-home senior care services. They are very professional and take excellent care of my mother. I would like to add special thanks and feedback for Lupe and Patty for your dedication to my mother and for the companionship that you provided, both went above and beyond and became very close friends to her and the rest of the family. Highly recommended!"

March 11, 2024
5-star review - Posted by Melissa M.
"I have worked in this industry a little over 15 years and worked for at least 5 large home care firms. Home Instead has the best support for both staff and Care Pros. The team I work with endeavors to provide professional care while keeping the compassion and empathy for all clients and care pros. The environment is one of promoting successful support for staff and care pros for the best experience for our clients and families."

February 16, 2024
5-star review - Posted by Barbara W.
"My caregiver, Amber, should get awarded for her proficiency and professional daily attitude while caring for me. Her can do effort while remembering to do all required of her per her Home Instead training is most admirable. Please hire more like her."

February 15, 2024
5-star review - Posted by Hollie D.
"My dad has lived alone since Mom died several years ago. None of us are local but we have tried to maintain his health and safety from afar. It clearly was no longer enough. We attempted a move him to assisted living but he refused to go. He didn't remember agreeing to it. He has a form of dementia that significantly affects memory. And adjusting to anything new is very difficult. We were concerned that adding people into the house to help would be stressful and confusing.

However, Home Instead has made the transition smooth and comfortable. The Care team, Rose, Lynn, Lisa and Linda are marvelous. Dad truly enjoys their company, as they enjoy him. Someone comes every day for 4 hours making sure he has dinner and food for other meals he makes. They are alert to changes in his health and safety, reporting any issues that come up. And they help maintain the house (it hasn't been this clean for years). They enjoy talking together and outings, like short walks and trips to the grocery store.

I call often, and visit about every 6 weeks. He seems happier and healthier than he has for a long time. All of the Care-Pro ladies I've met have been very supportive and have made his living alone more manageable. For us, too. It's such a worry to have him down there by himself.

From our point of view, and equally valuable, is the office and management staff. The administrative aspect and communication can be daunting. But the initial setup was straightforward and anytime I call (which isn't often needed) they are able to help. We feel blessed that we found such a great team of people.


December 20, 2023
5-star review - Posted by Forrest D.
"5 stars for my caregiver Bernadette B.! From the start Bernadette has always given me a sense of sereneness. She instills in me a sense of confidence- she is a top notch cheerleader. Always always you find her with a cheerful smile.Her willingness to do anything for you is always there. She is a very big reason I have progressed to the point where I am today. It is a long list of what Bernadette does for me but it can be summed up into “whatever I need”. I have grown fond of her and I look forward to the days she comes to my house because I know it will be a good day. Also a big shout out to Patty D. She is a very hard worker and a very very nice person."

December 4, 2023
5-star review - Posted by Travis S.
"Wonderful staff! So kind, attentive, and helpful! I would definitely recommend them to care for any of my loved ones."

December 2, 2023
5-star review - Posted by Shanna S.
"Truly phenomenal service! Caring and Kind."

December 1, 2023
5-star review - Posted by Tracey T.
"I love home instead. We are able to keep my parents in their home. All the care givers are wonderful Angie, Dawn, Sara, Jeannie and sandy. We love them all! Thank you home instead!"

December 1, 2023
5-star review - Posted by Lilli S.
"Wonderful and caring team - always supportive!"

November 21, 2023
5-star review - Posted by Heather A.
"After a severe ankle and leg surgery my husband underwent open-heart surgery. initially I felt confident that I could handle the time at home alone. After a potentially dangerous fall, I realized I would need help. I reached out to Home Instead and was immediately impressed by their care and support. The first moment I met Christie I fell in love with the company. Her kind, caring and compassionate nature told me I had been adopted by family. On 21 October I met Amanda the supervisor of my care professionals. Our initial meeting involved formulating a care plan with goals which included some much-needed and neglected self-care. It became clear in my hectic and frazzled life that I needed structure more than anything else. Perla who was my first care professional took care of numerous tasks that had been unattended for a very long time. At the end of the day, she took care of being sure that my front yard was decorated for Halloween. Perhaps not the most important detail, but important to me. Next was Lynn Ann who helped me set up my easel which had been abandoned in a place I could not easily get to. She set it up in a place where I could be in the center of the house; instead of closed up in a room. Next came Demaree who came in and immediately got to work organizing my kitchen and inspiring some needed changes. I met Tiffany who came in and replaced a care professional who was unable to complete her shift. Amanda introduced me to Angela who served as a replacement when a last minute emergency arose with a care professional. She then went above and beyond taking a last minute shift as my husband was readmitted to the hospital due to an infection. This company has built a structure to care compassionately for families in need of companionship, supervision, and assistance with daily tasks. I have met many care aides with Home Instead due to the temporary nature of our situation. My husband Ken joined us when he required a ride home from rehab as I am unable to drive. At that time he was also able to receive care from the care professionals at little cost. The past 4 weeks have been an amazing experience. There are only 2 downsides the first is I can not keep them busy enough as they are so efficient at their tasks that they have completed them before I know they have begun. The other is that on the 30th of November we will say a sad so long. We will definitely use Home Instead as needs arise in the future."

November 18, 2023
5-star review - Posted by Evan M.
"December 2022 my sister had a knee replacement. She lives alone and we knew she would need a lot of help at first.
I had used Home Instead years ago and was pleased, so called to see if they could help around the clock for a week. They could and boy did they do a great job! All the staff (medical and office) were fantastic.
Although it's was a chunk of money, we all felt it was worth every penny. She got great care, the communication and scheduling was great and my sister got such good care giving us all great piece of mind. We'll use them again if ever needed."

July 14, 2023
5-star review - Posted by Nancy N.
"Our caregiver Erin has been exceptionally helpful the past few months. She is aware of surroundings, potential needs, possible hazards. She asks questions and responds appropriately to our needs. Thank you, Erin."

July 3, 2023
5-star review - Posted by Mama Bear
"I wound up using Home Instead in both November, 2022 for my Dad and then again in May, 2023 for my mom. This was a task I did not want to do - no one wants their loved one(s) to need this kind of care. This time, when I contacted them I told them I had an immediate need as my mom was being released from the hospital the next day, and I needed the help. They called me that evening with a schedule and provided me with the names of those would be covering the time frame. I used the services for 3 days/nights and then cared for her myself for 10 days. I found that it was becoming too much for me, so I reached out to them again, and that day I heard back from them, again with a full schedule (AM/PM) and the caregivers' names.

Although the caregivers were all awesome and checked all the boxes I deemed necessary for my mom's care (I was picky), this time a few names stood out: Georgine and Gozal.

Georgine - I was amazed by Georgine's physical strength as she helped lift my mom up/down as needed. My mom was afraid of falling and Georgine said to her, "If I thought I could not carry you, I would not have taken this assignment." It was those words that my mother relaxed and immediately began trusting her. To her I am grateful.

Gozal - She was so gentle with Mom too. When she was administering her medicine, she would always touch mom's arm and announce what she was doing (Georgine did that too), so mom would not startle. She was soft-spoken and compassionate too.

With both gals, I appreciate their compassion and devotion to not only my mom's care, but the tasks at hand. They always were communicative with me and were on-time when it was time for medication again.

Thank you, Home Instead, for listening to my comments, taking my calls and following up on the care both of my parents were getting, as it was all happening. I recommend this organization to anyone who is contemplating home care, especially if you feel you are stuck. Having your loved ones at home was so important for me - they hear the noises, and they know they are home and safe. It's important in the journey. Give yourself some grace and consider getting some help if you need it - they know when you are calling them, that there is a sense of urgency. Make sure to tell them EXACTLY the type of caregiver you are wanting - down to the last detail, after all, it's important. Best of luck to all who find this journey necessary, and my heart goes out to all those who are experiencing the same thing I did with both my parents. J"

June 23, 2023
5-star review - Posted by Gregory D.
"My wife has dementia, undoubtedly Alzheimer's. When it became too much for me to handle on my own I reached out for help. I signed up with Home Instead, and they have been wonderful! I interact with two women on the phone-- scheduling, changes, all the managerial aspects. Sierra and Michelle answer my calls promptly. They are knowledgeable, courteous, always pleasant. They listen well; there has never been a sour note.

Our caretakers are even better! Tina is thoughtful and kind, diligent, has a warm heart, and is always looking for more that she can do to help. She makes the whole house happier with her unfailing cheerfulness. Keatha, our second caretaker, is compassionate and empathetic. She is observant, and has the initiative to act on those observations. I especially like the companionship she has developed with my wife, who brightens up when they are together. There is lots of laughter when Keatha is here!

I cannot overstate the wonderful impact these two women have made in our home."

May 6, 2023
5-star review - Posted by Barbara D.
"Our caregiver Alia has been with us for over a year caring for my mom. She has provided excellent care for my mom, giving me the peace of mind to go to work each day. Alia is conscientious and reliable and my parents think of her as family. Home Instead has been wonderful to work with. They constantly communicate with me on anything that I should be aware of. I highly recommend them to anyone needing care for a family member."

May 2, 2023
5-star review - Posted by Ced L.
"My grandmother has been using Home Instead for a number of months. One caretaker Petra is the best, she is very patient and careful with my grandmother."

April 3, 2023
5-star review - Posted by Rita G.
"I would like to express my feelings about two of the care givers who took care of me while I was wheel chair bound. Their names are Patty and Bernadette. The care they provided went above what was required of them and done with great compassion and care. If I were to be in this position again, I definitely would request either of them. Thank you Home Instead for providing me with this exceptional care."

March 18, 2023
5-star review - Posted by Kathleen C.
"I would like to honor my caregiver, Mary Murphy, for her assistance above any beyond recently when I collapsed. Mary phoned a medical response team while continuing to provide care for me."

March 17, 2023
5-star review - Posted by Alexandria D.
"I would like to provide a five star rating for KAY, who is the Home Instead caregiver assigned to my 86 year old friend Rose D by the Home Instead office in Mesa, Arizona. Kay's help with ambulation, bathing, meds, light housekeeping and errands--such as shopping to make sure there is always HEALTHY food in the fridge--has made it possible for my friend to live as independently as she wants to, in her own home--and that means the WORLD to Rose, and to me, as Rose's long distance caregiver. Kay has come to feel like a trusted member of Rose's extended family.

I would also like to leave a positive review here for Cierra, Home Instead's scheduler and care coordinator in the Mesa office. Being able to communicate with Cierra about any changes in Rose's caregiving schedule --and being able to ask for help with occasional special needs, like transporting Rose to CVS for her COVID booster shot, has truly been a godsend. I can't say enough good things about the Home Instead team in Mesa. Highly recommend if you have a family member who needs in-home support."

March 4, 2023
5-star review - Posted by Valerie S.
"I am grateful for Sharon. She filled in recently and her caring manner caused him to feel comfortable and relaxed. Thank you for leaving a lasting impression on him!"

March 2, 2023
5-star review - Posted by Mary F.
"My Mom has been having the services of Home Instead for a little while now. They have done a good job of listening to our concerns and needs to find caregivers who really work well with my Mom. Petra is a truly lovely woman. Her care and concern for my Mom really show, as I have witnessed her kindness myself. Thanks for helping give us all a peace of mind and my Mom her independence in her own home."

November 11, 2022
5-star review - Posted by John C.
"We are very satisfied with the in-home care for my mother provided by Home Instead Mesa, AZ. HI Mesa has some excellent caregivers and supervisors. Some of the care givers developed a close bond with my mother while always taking care of regular activities. Plus I think some went above and beyond. Of course, these are people and there is a range of backgrounds, skills, and personalities. Overall, we are very pleased. The back office support and communication is excellent: responsive, courteous, follow-thru, and coordinates very well with the field staff. My family and I highly recommend Home Instead, Mesa, AZ.

The back office support and communication is excellent: responsive, courteous, follow-thru, and coordinates very well with the field staff. My family and I highly recommend Home Instead, Mesa, AZ."

September 30, 2022
5-star review - Posted by Howard J.
"Bernadette B. and Jenne C. provide my home health care in a very professional manner. They are proactive . Anything we ask them to do is never too much. They are pleasant and cheerful. Anybody would be fortunate to have them. They are prompt and do not call off. These are two outstanding care professionals."

July 19, 2022
5-star review - Posted by Michelle P.
"Home Instead is really a wonderful company that truly cares and treats seniors as if they were their own family. They are kind, compassionate, and caring—all qualities that are not just wanted, but are essential when providing care to others. Home Instead works effortlessly to provide each individual with the most top tier care and strives to treat each family with respect. It truly is personal to them. If your loved ones are under their care, they are in good hands."

May 22, 2022
5-star review - Posted by the Family of R.Y.
"Dear Home Instead staff, Thank you for the care and compassion you showed our mom as she passed. Sincerely, the Family of R.Y."
July 23, 2021
5-star review - Posted by Don P.
"The people who came to our house were pleasant during the hours we had service (9 PM to 9 AM for 6? nights)."
July 22, 2021
5-star review - Posted by Jill M.
"The caregivers that took care of my mom were very congenial to my mom. She liked them all! They were very attentive to her which of course she loved. They listened to my instructions and when I got back home noticed that they had followed them. They arrived with a smile and left with a smile!"
July 21, 2021
5-star review - Posted by Edwin L.
"The caregivers and so kind and thoughtful providing much needed opportunities for the client to have variety in their interactions and conversations. They are such a wonderful addition to family interactions. Also, so much appreciate the proactivity for light housekeeping and meals. The break they provide for family caregivers allows those caregivers rejuvenation time, so they can remain good caregivers too."
July 21, 2021
5-star review - Posted by Brandon B.
"Good communication, good companions, another layer of safety in home monitoring for Mom to make sure she is cared for well."
July 21, 2021
5-star review - Posted by Joyce P.
"Home Instead took care of my husband with compassion and dignity until his death. Because of their caregivers I was able to have my husband at home until he died in my arms. They are now helping with chores — housework and personal — for me. I would highly recommend them."
July 13, 2021
5-star review - Posted by Linda W.
"All of the care givers that have been in my home have been VERY helpful and caring to my Mom!"
May 20, 2021
5-star review - Posted by Dennis M.
"The convenience, trust worthy, and experienced people you have."
May 20, 2021
5-star review - Posted by Polly & Charlie C.
"I like that the same person comes each weekend. My in-laws like the familiarity. I like that if there are changes I am notified."
May 20, 2021
5-star review - Posted by Jeanne H.
"Very professional from the beginning of the process to now. Much better than I expected."
April 29, 2021
5-star review - Posted by Michael R.
"Homestead provided the quality of services when I needed in my time of struggles. All the people that I met were on time, friendly and very courteous. I would recommend to help you with you or any family caring needs."
March 31, 2021
5-star review - Posted by Mary L.
"The goal was to live in their home forever. Home Instead made this goal possible for our parents. Management handled substitutes and last-minute changes as needed, caregivers provided assistance as well as companionship and conversation, and my siblings and I had peace of mind knowing that our parents were never alone. We will always be grateful to the caregivers and staff at Home Instead."

March 27, 2021
5-star review - Posted by TMar
"They were responsive, willing to take on a short term assignment, assisted with my mom’s transition to an assisted living facility and made the regular staff’s job easier."

March 27, 2021
5-star review - Posted by Gloria M.
"I enjoy having the same two ladies come each week. I enjoy their help and company."
March 26, 2021
5-star review - Posted by Gloria H.
"My experience with Home Instead is very positive. And, yes, I would and have recommended your services to my friends. Thank you!"
March 26, 2021
5-star review - Posted by Doug G.
"The caregiver is very experienced. Since we are from out of state it is reassuring to have them supervised by Home Instead."
March 26, 2021
5-star review - Posted by Heather B.
"They were kind, timely and professional. My mother in law felt comfortable with the care giver. They were very good at making sure the same person came so she didn’t get confused."
March 23, 2021
5-star review - Posted by Alice S.
"Wonderful caregivers, first and foremost. They are pleasant, courteous, on time, well trained and respectful of their duties. Also the scheduling staff is very responsive and proactive if there is a caregiver change. Just an all around caring and great experience!"
March 22, 2021
5-star review - Posted by Children of Client

"To All the Home Instead Staff on Mom's Team:

Thank you for all the care provided to our mom. Thank you for treating her with the utmost dignity and respect. You gave us peace of mind through this difficult process. We appreciate each and every one of you! God Bless!"

March 18, 2021
5-star review - Posted by caringfor2
"I have been working with home instead for close to 5 years now. Both my parents need significant levels of care and we are lucky enough to provide this for them within their own home. We have cycled through evolving needs over the years (degenerative neurological diseases) and have had many caregivers in our home during this time. Most caregivers have been an excellent fit--compassionate, patient, reliable, knowledgeable, professional, and great communication. The staffers are easy to work with, as well. If a problem arises, home instead is quick to resolve it. I am so very thankful to have this service.. especially now, with the uncertainty of covid."

March 18, 2021
5-star review - Posted by Robert H.
"They are great"
March 17, 2021
5-star review - Posted by Al S.
"Our experience with them was that we found them very caring. Their staff was very polite with proper training. We received an excellent service."
January 20, 2021
5-star review - Posted by Tiffany T.
"Stellar experience! I called with a significant amount of questions and concerns, when it comes to home care it’s not something to take lightly I wanted to be sure to only get the best. Patricia was so patient and detailed with addressing each of my questions. It’s clear to me that she genuinely cares about her job and making sure each person that she helps hangs up with a clear and confident plan of assessment for their family members needs. I wouldn’t hesitate to recommend to anyone who needs home healthcare."
January 18, 2021
5-star review - Posted by Shaina F.
"Was looking for potential help for my parents and home instead walked me through the process smoothly and they answered all my questions and were very friendly!"

December 18, 2020
5-star review - Posted by anonrawls
"My wife , who had been healthy and active, was diagnosed with stage 4 cancer this Spring and, because it had gotten in her spine by June, she also became paralyzed from the chest down. So we had Home Instead caregivers for 12 hours every day (I had a full time job, although it became part time under the circumstances), and some nights. They provided excellent care, were friendly and professional, on time, and willing to do whatever was asked of them, whether simply keeping her company or helping to change briefs or helping give a shower in a shower wheelchair. Beyond that, my wife became good friends with some of them. The company was also able to arrange for caregivers on short notice when necessary, such as when learning of a discharge from a hospital stay without a lot of advance warning. Very highly recommended."

November 24, 2020
5-star review - Posted by Courtney H.
"Home Instead staff truly care. They go above and beyond to make sure your loved one is cared for. I trust Home Instead with my own loved ones, and that is a high praise."

October 21, 2020
5-star review - Posted by Kleeblessed
"Provides excellent care for the patient, transportation to appointments, grocery shopping and house keeping. They take care of the household as a whole...even feeds the family dogs (our fur babies)"

October 21, 2020
4-star review - Posted by alexp
"Services provided for only a few visits. The Service did a very good job."

March 26, 2019
5-star review - Posted by deezacher
"My experience with Home Instead has been very smooth. From scheduling to accounting to involving a manager the response time was fast and any issues were always solved in a timely manner. The professionalism of the whole team is note worthy. Also, the compassion and patience they showed myself and the loved one being cared for was much appreciated."

October 17, 2017
5-star review - Posted by 90 years and at home
"Takes the guess work of finding reliable help."

February 20, 2014
5-star review - Posted by grievingbutliving
"Home Instead took care of my Mom during her last weeks. They were always there and very compassionate and loving. Definitely recommend."

January 31, 2014
5-star review - Posted by Caring76695250
"Home Instead caregivers are all bonded and insured. They are very well-supervised themselves. I feel very comfortable having them in my home."

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.
Home Instead Caregiver stands smiling in front of senior woman in bed